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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
The customer service agent was professional,
Helpful and addressed me by my name.
I felt this added a personal touch.
Excellent products great customer service always helpful. Definitely recommend can't beat the price.
Hi Violeta! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we hope you enjoy your items! Xo
Suggestion to leave more info with message of separate packaging, especially the item coming separately
Hi Sue! We appreciate your input and we'll definitely share this with the team! Xo
Clare was friendly, quick, and efficient! She answered all of my questions in a timely, conscientious manner.
Hi KS! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
I ordered a few items. Asked for one to be removed before billing charged me and they still ended up charging the unwanted item.
* FabFitFun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lina! We always want to make sure our members have a great experience and we are happy to see a member of our team was able to take care of this for you! If you need anything else please reach back out to our Customer Care team!
Excellent, knowledgeable, and understood my concerns. Took time with me versus rushing thru everything.
Thank you for this sweet review, Debbie! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Even though my item was broken they were very helpful apologetic and said they'd get to the bottom of it immediately.
Hi Julie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Wondering why boxes have different items. I did not get a scarf, lunch cooler or salt and pepper shakers. How are contents determined?
Hi Kathy! All of our advertisements show a variation of the box depending on Customization choices! This season, Annual members were able to customize 5 items in their box and Seasonal were able to customize 3 items! We always recommend customizing to ensure you are receiving items you know you will love and use! We can't wait for you to see what we have in future seasons! Xo
Excellent customer service, very happy with how everything was handled especially due to the worlds circumstances
Thanks for such wonderful feedback, Braelyn! Xo
Overall all very worth it, especially for annual memberships. Their customer service is great as well
Hi Endrit! We are happy you're loving your membership and had a great Customer Service experience! Xo
Awesome subscription box that lets you customize some options while leaving a few surprises! Great way to treat yourself and try new, fun products!
Hi Shirley!
We're so happy to hear that you're loving your FFF membership! Thank you for taking the time to leave this wonderful review!
Xo
An outstanding company that goes above and beyond for customer satisfaction. Quality is second to none.
Thank you so much for your feedback, Sandy! We are happy that we were able to help you resolve your concern! Xo
Excellent customer service. Great products. I bought this as a Christmas present for my daughter. She loves every box.
Hi Mindy! Thank you for taking the time to review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Customer service is incredible. The quality of product are great. I love every thing about this company.
Hi Tracy! We love having you as a part of the FFF Community! Thanks for taking the time to leave this review! Xo
Love the boxes include lifestyle, fashion, makeup, Skincare, etc. so fun to try new things that I'd never normally buy for myself.
Yasss we are all about trying new products! Thank you for taking the time to review, Danielle! We hope you are loving all the Fall products! Xo
Customer service representative was excellent. Concerned with order but Lexus fixed my concerns immediately.
Hi Diane! Thank you for taking the time to review! We're happy to hear you were fully assisted! Xo
Products are always awesome. Box has arrived a day early both times. Value for price cannot be beat.
Hi Kim! We're thrilled to hear you love Fall and the Fall box because we do too! We're happy to have you as a member! Xo
I have always had top notch customer service from every employee interaction. Keep up the awesome work!
Hi Kari! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! Xo
This company has amazing customer service personnel! Made my day, so respectful and lovely to deal with…. Thank you
Hi Susan! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Really good the customer service representative was helpful, knowledge, patience, and most of all resolve my issues within a timely manner.
Hi Latonya! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
I absolutely love fab fit fun all the boxes I've received are full of amazing products and such great quality!
Hi Tammel! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
Haven't received anything
Yeah but looking forward to it I've heard such wonderful things about this
Hi Cara! Welcome to the Fabfitfun family! We can't wait for you to try our Fabfitfun box and experience the awesomeness of the items inside it, Cara! Xo
The team respond to phone calls and emails in a timely manner, I am pleased especially with their customer service
Our main goal is to provide the best customer service and we are so happy to hear you are one satisfied member, Lisa! Thanks for taking the time to leave a review! Xo
He was very informative solved my problem right away without any hassle would recommend fab fit to anyone
Thanks for taking the time to leave a review, Mara! Xo
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
We're so happy to hear you had a positive experience with our Customer Care team! We're always happy to help! Xo