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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Awesome costumer service. I'm so happy with the answer and the service. Love fff. The best box ever. Me encanto la respuesta rápida y justo a tiempo. Resolvieron mi problema
Lette gave me great customer service. Very helpful and gave a suggestion and offered a special. She resolved my issue.
Hi there, Shannette! We're so happy to hear you had a great experience with us! Thanks for taking the time to leave a review! Xo
I have NEVER been disappointed when reaching out to the staff. Makes this subscription even more worth it!
And we have NEVER been disappointed in your reviews, Tabitha! We are so happy to hear you love our Customer Care team! Xo
Had a problem with the earbuds, and I will be receiving a new pair, responds was immediate and Problem was Solved! Very Happy
Hi Theresa! We always want our members to receive their orders on its pristine condition and we're sorry that this was not the case. We are glad that a member of our Customer Care Team was able to assist you with your concern. Thanks for the review! Xo
Costumer service was excellent, easy and professional. I sent an email and my problem was resolved very quickly. Very happy with my care.
Hi Christianna! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Great customer service and a great service all around. Absolutely enjoy my subscription and really look forward to my FFF Box each season.
Hi Laura! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Nothing I ordered came, nothing they said they sent came. Big old inventory cleanout with those of us who were dumb enough to stay with this company
Hi Paula! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Had issues trying to login to my account. I was trying to customize my fall box. FFF Rep stayed with me and did what it took to help.
Thank you for taking the time out to leave a review, Margaret! We are happy that you're pleased with the results and that we were able to help! Xo
I originally had a few issues with my winter box. Once I started massaging with a very helpful Rep, I started to feel alot better.
Thank you for taking the time to review! Xo
I spoke to Adam and he was very helpful and understanding of the situation, I´m very greatful to him.
Hi Verushka! We're so happy to hear our team was able to assist you! Thanks so much for sharing! Xo
He answered all of my questions and providede the information I needed. Adam was efficient and helpful and helpful.
We're glad to hear you were fully assisted, Kimberly! Thanks for leaving a response! Xo
Had a situating with FFF add ons. It was totally taken care of instantly. Very pleased with Clarence and FFF.
We are so happy to hear about this, Susan! Thanks for leaving a review! Xo
Great box great stuff great people the box was on time my wife loved it and now ordered for my daughter thanks y'all mike lotz
Hi Micheal! Thanks for leaving a review! We are so glad to hear your wife is loving her Fabfitfun box! Xo
I always have a great service and products. The customer service team are very helpfull and have a lot of patience
Hi Maciel! Thank you for the lovely review! We are so thrilled to hear that you are loving your subscription! Xo
I ordered a winter box and there was supposed to be a blanket and it was not in the box. She offered a substitute but it still wasn't the blanket
Hi Linda! Thank you for taking the time out to leave a review! We truly understand you're excited about getting your items. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I needed a charge explained & Jeanne was a rockstar!
I understood what it was for & was fine with it. Her calm polite demeanor was very refreshing
Hi Mindy! Thanks for taking the time to leave this review! We're so glad to hear our team was able to address any questions you have as our members' experience is always our top priority! Xo
Stewie was very kind and led me to the people that delivered my package to the wrong house. He was again very kind
Thank you for this sweet review, Crystal! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
They fixed the problem and refunded me. I didnt realize what was in the box was not what I though it was.
Hi Sarah! We are so happy to hear we were able to help you!
I needed some information about customizing and FabFitFun got right to me with the information I needed! They are always right back to me!
Hi Sharon! Thanks so much for sharing! We're so happy to hear our Customer Care team was able to assist you! Xo
I love my box it a good box and it woth the money the box got good smell lotion and other stuff love the makeup and other stuff too.
Had difficulty canceling my trail subscription online and Kristoff was very helpful. Simple and quick.
Hi Kim, thanks so much for sharing! We're so happy to hear our team was able to assist you! Xo
I love FabFitFun and I am very excited to receive my next box and experience a whole year of seasonal products chosen just for me!
Hi Laura! Thank you so much for the review! We are so happy to hear you are loving your membership! Xo
Love my FFF boxes. I'm always SO excited when a new season comes along with my fun box. It's like having my birthday 4X a year!
Hi Cari! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us! Xo
Crizza with customer support was super helpful, knowledgeable, communicative and efficient. Thankful for her assistance!
Hi Robin! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
My problem was explained and resolved by Rockstar customer service rep Jeramy! I am satisfied with the outcome.
SO happy to hear that, Pamela! Xo
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Thank you for the review! Xo