FabFitFun

My experience with FabFitFun was just FABULOUS! They're friendly and so helpful. The products are super. I'll be enjoying them for some time.

FFF has great items I would not have tried because of cost this makes it easy to find things I may purchase again

The boxes were ok. I like that the products were full size vs Birchbox and others sample sizes. After my year subscription was over I decided it wasn't worth the money due to the amount of products I liked vs those I didn't like/use. I went online and followed their cancellation steps months before my annual renewal. Then SURPRISE, they still charged me the annual fee again. No customize your box emails like previously, no your box is getting ready to ship or any warning that I was going to be charged again. So I get online to chat to cancel. She keeps trying to sell me the subscription at a discount if I keep it. Umm, no please just cancel like I have already done and asked 3x now. Then she proceeds to tell me that my winter box is already processing and I will have to pay for it?!?!?! What? I did my part, I cancelled months prior, I should not be held responsible for your error in trying to get another year subscription out of me. I told I refused and I want 100% of my money refunded. After several chat's back and forth she tells me she will send me a shipping label and I can ship it back unopened and then they will give me my $50 refund for the winter box. So, because of their error I am out $50 for the time being and have to track the return and refunds on my account. What a crock and what crooks! When someone cancels they should NOT charge them again and when they mess up they should fix it, not the customer! So if you sign up BEWARE of when you cancel. You can cancel your subscription but your account will stay "active" which means it will still charge you? Yeah, totally bogus. You have to call/chat with them to get your account deactivated and your card # removed because they don't give you that access to do it yourself. Wasted an hour of my life having to take care of it and still have to wait for the box and return label to ship back and wait for my refund.

My dear Mom get's slightly crazy due to excitement whenever a subscription box from FFF came to drop on our doorsteps.

I first signed up for the monthly subscription on Oct 21. Checking the status of my account over and over to see when the box would be shipped. I contacted customer service and was informed that the box would not ship for 3 months! So I cancelled and was refunded my money right away. When I got an email for $20 worth of add-ons, I thought maybe signing up for the Seasonal membership would speed things up a bit. Not the case! Was told by customer service that the Editor's box, which is supposed to ship out sooner than the seasonal wouldn't be shipped for almost two months! They quickly charge your card for the entire year but you have to wait almost 2 moths for that "special treatment." I was told that when I ordered the Seasonal box was sold out and they had to roll over to the Editor's box, which would ship at the scheduled time. When I looked at what was in the Editor's box, I was outraged! One of the beauty products was a coloring book! A coloring book? Of course, being a VIP member, I thought I had the option of changing the item. Again, not the case! If I wanted to color, I'd pick those books up myself! This is what the Editor thinks is such a special beauty item? Wow! Was told by customer service that "people were very excited to get that box." I don't know any grown women who would get "very excited" over receiving a coloring book. Look, I loved the idea of having someone else pick out beauty products for me and get them in the mail. But if you're going to offer a VIP subscription service then I think the "welcome" box should arrive immediately and then start the seasonal box after. They seriously need to improve their shipping practices! It's all very confusing and frustrating. P.S. The add-ons bonus which led me to sign up again couldn't be used until after the Winter Box.?

I had a subscription with this company for around a year and a half, with no problems, until I received the wrong Spring 2019 box. Upon receiving this mistake, I first asked for a first replacement order for the actual items I customized for. Customer service went ahead and processed it, but again the WRONG items showed up. I called customer service again to insure that I would receive the items I CUSTOMIZED FOR. Customer service insured me again that I would receive them. Upon waiting for 2 weeks, I still hadn't heard anything about this second replacement order, for which I called customer service again. They insured me that it was just waiting to be shipped. I waited another week and decided to call back and check. Turned out, one of the items on this second replacement order went out of stock, for which no one on the customer service team though to notify me. Thus, I had to choose another item. Once I chose this item, I waited again for another week and a half and did not hear from anyone about this order, even though it was categorized as urgent.

I decided to cancel my subscription because of my horrible experience with customer service. When I called to cancel, I asked customer service to send me a confirmation email that I would receive my replacement order despite the fact that I canceled my membership. I did not receive said email or a confirmation that I canceled my subscription. Thus, I called again, and turns out THEY DID NOT CANCEL MY MEMBERSHIP THE FIRST TIME.

All in all, this company CANNOT be trusted, and has one of the most horrible customer service teams I've ever dealt with.

I look forward to getting my seasonal box! I have found some items that I REALLy enjoy and purchase again and again!

I had an item that had leaked in shipping and FFF is sending a replacement. Thank you, Earvie & Fab Fit Fun.

I love the products, I love the add on sales, and I love their customer service. I've had FabFitFun for over a year now and I don't plan to stop.

I know a lot of the reviews on here are negative, I loved the seasonal fall box so much I signed up for the annual membership but seriously FabFitFun has been so helpful! There was an issue with my billing and my subscription got cancelled but they responded within 24 hours and they were super nice and everything was fixed within a few days.

I was hesitant about buying the fall seasonal because I couldn't pick the things that I wanted but then I saw that $10 discount and I saw all the celebrities ordering it so I was like why not. When the box came in it was absolutely gorgeous! I was bummed about the "wine lip color" at first but now I use it every time I go out. I love the balm and pencil, I loved it so much I just bought the other color for daily use with my add ons. At first I wasnt a fan of the hat because i wanted the belt, I didn't like the size or the color black, but honestly I am so glad I got the black color cause I wear it all the freaking time the only issue with the hat is its a lil to big for my head but it looks so cute on me. The scarf is so beautiful and I love the color however it leaves fuzzys all over my clothes but it does keep me nice and warm. I was bummed that I got the teeth whitening instead of the hair rinse and it was weird to use it at first. I use it every day now and have noticed a slight difference with my teeth looking less yellow so I really am glad I got that also. I didn't think I would use all this stuff every day but I actually do! Well they sold me and I am so glad I got the annual membership those add ons are fantastic. I am counting down the days til my winter box comes in I seriously cant wait. Does any one know when the priority ship date is for select members?

I had an account for a couple of years. Several of my boxes had broken items. On two occasions I asked to have the broken items replaced, which was taken care of by customer service. I appreciated the prompt and friendly help. My last box contained a moldy bag, my whole box smelled of mold and the bag was unusable. I contacted chat help and they sent out a replacement bag. At this point I have become beyond disappointed with having another issue. I asked to refund my annual subscription, which they said I could do, but instead of that they offered me a free necklace to not cancel. I explained that I was not complaining or canceling to get something for free, I wanted to cancel because the issues with broken items and the moldy bag being the last straw. The refund never happened. I then decided to just deal with the fact I have more boxes coming and hope for better on the next box. This box I had 3 add items. For some reason the payment did not go through, I was asked to update my account. Immediately it went though but only 2 of the items were charged. I went to chat again and they said I would only receive 2 items and the 3rd was dropped and could not be added. Again, disappointed. This time in was done and asked to end the subscription. I was told I could cancel but couldn't get a refund for the last 2 boxes. I could see if I just wanted to cancel for no reason but to have an issue each box and not be allowed a refund for the future is disappointing. Better customer service please and hopefully better quality control with the products. Including a screenshot of my last chat with fabfitfun showing my moldy bag.

Excellent customer service provided
Identified my problem navigating system
Personable & quick response
Resolved!

I did my add ons and didnt get my customization done. I chatted with Cedrix and he totally took care of me.

Each time I have communicated with a FFF representative I have had very fast and very polite interactions. I very much appreciate how wonderful they!

I was concerned about a product and email them to ask about. Costumer cervice answered my email in less them an hr. Great costumer service.

Mybexperince has been wonderful.
And I enjoy it to the fullest and getting to pick and choose what goes in my boxes I get all 4 seasen boxes.

I timed out on my customization. I emailed coustomer service and I didnt have my transaction number, but I called and everything was taken care of.

I had a question about something I ordered. I received a very nice email from Yna and she resolved the issue, and she was so pleasent!

I just got my box. Haven't opened it, but I ordered it on the 6th you shipped it on the 8th and I received it on the 10th. 6 days! I'm so impressed,

I had an issue that I was trying to resolve and I think it was miscommunication at first but ishe was able to get it resolved

I received a damaged item and within hours of my reporting it, the gals at FFF had a replacement on the way to my doorstep!

I absolutely love fabfit community, their boxes, and their customer service@@ i recently started fabfit style. Loveee

Hey only thing I was confused, he helped retrieve my issue. Just how do I use or see the credit