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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I love all the products I've gotten in my boxes and the customer service team is just amazing!
Everything was great just waiting on my box! Customer service got back to me ASAP and was helpful.
Aside from loving my FabFitFun box the customer service I received when I had an issue was excellent.
So sweet! Thank you for the 5-star review! Xo
Had a problem with a box item but it was sorted by there really helpful customer service team
Hi Jane! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
Item came broken and not useful. Sent in a complaint they asked for photos and refunded the price.
Hi Elaine! We're sorry to hear that your item came in a less than pristine condition! We know you must have been very excited to try it out! We hope you're enjoying the rest of your items! Have a great day!
I did not get what I had requested in my winter box and Heart was trying to help.
Hi Jennifer! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Fabfitfun heard my inquiry and informed me on how to deal with inquiry in a very timely manner.
Hi there! Thanks for this review! We're so happy to hear our Customer Team was able to answer any inquiries you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if there's anything else we can assist you with. We are always happy to help! Xo
I love FFF! The people have been great and I love doing business with them They treat me with respect and handle any issues I have.
Hey there, Shawna! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
Yes I've found so many new products that I love in some old favorites glad I signed up for FabFitFun in January of this year.
I had problem wthin logining in my accaunt and problem about money, it resolves and was pleasure contacting
Hi Lika! Thanks for taking the time to leave this review! We're so happy our Customer Care team was a pleasure to be assisted by! We're always here to help! Xo
I first off must say that I didn't not contact the cs at FFF to complain or anything during such a time we're all going through right now. But yes, an item I received was broken and I wasn't expecting to get another one (though it was sold out) but I do from time to time when there's an issue with any orders from any subscription or store that I've received lately like to connect with the other side working so we can all receive the items we need. It was a complete pleasure to speak with Britain, very personable, helpful, and actually resolved the issue and I'll actually be receiving another item to replace the broken one. The conversation was uplifting and fun. And I wanted to post my review on here not just because I'm happy with the personal cs I received but to thank ALL the FFF staff who is getting all the orders out so quickly and having these fun themed sales to keep people busy and feeling connected with the outside world it really is amazing and yes I know there's a lot of things that should be considered to be a necessity but actually they sell some items (I know I've bought them) that are necessity items but it's also a necessity to keep your normal life as normal as it can be right now. To have something that you enjoy doing/shopping, to have a community of members that you can speak to and an overall sense of having some type of fun and something to look forward to during so much of unknown that we're all facing now. I must applaud all of the FFF staff for making the stay at home order a little bit more fun and giving us something to continue to look forward to and doing it at a record speed! Above all please stay healthy and stay safe but thank you to all the FFF staff for what you're doing it is not going unappreciated!
Hi Ellie! Thank you SO much for this sweet review, we are truly blessed to have amazing members like you! You are the reason we keep going. We hope you are loving all of your FFF goodies and we can't wait for you to see what we have in store for next season. Thank you again for being a part of the FFF family! Xo
Missing Box
They are sending me another box.
Exceptional Customer Support!
Hi Bess! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Heather went above and beyond to resolve my issue quickly and because of her I am renewing my membership and will continue to shop with Fab Fit Fun
Hi Donna! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Excellent customer service! Quick responses and quality communication!
Hi Kat! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Amazing customer service! Went above and beyond! Made my day!
Thank you for your rating, Carmella! We are so happy to hear our team was able to help! Xo
Fun box to get for yourself. It has some the cutest stuff you thought you never needed
Hi Chriscynthia! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I was rather unhappy not seeing what I ordered. It really made me have a horrible afternoon
Hi Avena! Thank you for taking the time to leave a review! We're sorry to hear about your experience. If you would need further assistance, you may always contact our Customer Care team via email at vip@fabfitfun.com. We'd love to hear from you!
Quickly resolved I had an item in my box the I received that didn't work was damaged
Hi Marilyn! Thank you for sharing your experience with us! We're so happy we were able to get that taken care of for you! We can't wait for you to receive your new item! Xo
I love the selection and customer service is amazing! I am always excited to get my box!
Hi Amy! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Summer box product were not the best. Most of the things i don't use or already have
Hi Katherine! We appreciate your honest feedback and will let our team know your thoughts! A member of our team has followed up with you directly. We look forward to assisting you!
He went out of his way to make sure I understood what was going on. If He
Hi Randie! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
I did wait awhile but once I was connected to Liane she resolved my issue very quickly
Hi Antoinette! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Cara from customer support was very helpful. She helped get my order straightened out and very nice
Hi Hunter! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
Efficient helpful did the request quickly without going on and on about why I wanted to cancel.
Hi Cindy! Thank you so much for your feedback! We're glad to hear you had a great experience with us! We'd love to have you back in the FFF family if the time is ever right again in the future!
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Brittany! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo