FabFitFun

Efficient helpful did the request quickly without going on and on about why I wanted to cancel.

I love fab for fun one of my top subscriptions and lots of great variety quality items

I can't say enough good things about y'all! From the products to the service. A+ all around!

I look forward to my season box all the time! New product and a gift to myself

Very helpful making sure I only had one account and made sure it was the correct address.

Each time I have a question or a problem, all it takes is a phone call to FabFitFun to make things better.

I have been a FFF customer for just over a year (so 5 boxes worth). In addition to my subscription, I ordered 2 additional subscriptions as gifts. So I do have "history".
FFF uses U TRAC for its delivery company. That is a big part of the problem. The other part of the problem is they must know they are unreliable and yet they continue to ship with them and then... when your order doesn't show up... they make you wait and wait and jump through hoop after hoop. This last box delivery is a prime example. Out of 3 boxes, mine, my daughter and my daughter-in-law, only 1 showed up. When tracking the shipment 2 of the boxes show as arrived in the delivery city and will be delivered the next day. Each and every day it changes to "delivery delayed" and the next day shows up as the delivery date. This happens day after day after day. In both instances, the box suddenly shows "delivered" and neither is received at the respective address, both single family homes. THEN, the kicker, FFF refuses to do anything about it for 5 working days saying the carrier "Often" shows things delivered when they are still at the warehouse. WHAT? So my personal box is now still not delivered15 days after it showed delivered and 24 days after it shows shipped. My daughter in laws box is the same, minus 3 days. FFF says they are sending a replacement box but it has been 11 days since they said that and a replacement box has not been shipped by them YET. The products are great WHEN they are received, but if you cant get them, what good is it. The amount of time I have spent on this issue would equal to watching 2 full length movies. AND BTW, this is the 2nd time (out of 5 boxes) that U TRAC has not delivered and FFF had to replace.

I absolutely love FFF, every time I have a question or issue it gets resolved and everyone is so nice and friendly.

Was excited to get my first box... it was all crap! Everything was terrible quality and it was missing some items. DONT WASTE YOUR MONEY!

My issue was resolved and I am very happy with the service I received. My conversation record via (chat) online was even emailed to me... that's an awesome feature!

First let me preface this by saying many of the reviewers on here dont seem to understand the process so even though it is clearly explained on many sites I will attempt to clean things up. FabFitFun is a subscription box that ships out ONLY 4x a year (aka seasonal). For example if you decided to join AFTER the summer box had shipped and after the supplemental boxes were sold out (I believe they call these editors boxes but could be mistaken) you would then move on to the next seasonal box Fall! If you ordered/joined in August or September your box isnt going to ship UNTIL the next season which is OCTOBER! People are billed after joining (if you signed up as a quarterly biller you will be billed $50 4x year ($49.99 I believe). If you signed up as a select you are billed all 4 installments at once (I believe theres a bit of a discount for this but dont hold me to that). You are NOT billed $50 MONTHLY as someone stated. Now I see many people seem to also have issues with add-ons and billing. I personally havent had an issue and neither have the myriad of my friends who subscribe. However since so many people seem to have this issue i would take notice of that possible hiccup should you decide to subscribe. As far as quality goes this box is geared towards higher end labels. Wheather you are a current lover of them or are looking to expand your interest you will be given items that are priced higher. For example my latest box was valued over $400. This means if you were to go out and buy everything individually it would cost you that much. Did I absolutely love every single thing? No. I agree with some reviewers that that jewelry holder did seem cheaply made (although mine was fine and served its purpose plus I loved the story behind it). The gym bag was different and not my style, but it will def be used. Everything else was great and I felt like it was a great box. Not as great as some in the past, but still worth the money. The idea is for you to be surprised with new items and perhaps expland your preferences, but if you find yourself to be a picky person I would advise against this box as youre bound to be upset with something every time you receive one.

My CSR, Rhian was polite, quick to answer all my questions, and pleasurable to work with. All CSR's should follow her lead.

It was a long wait time on phone, but when I spoke with costumer care. She was helpful. Thanks

They have excellent products I love everything. Thank you very much.

Had a Mix up in Customization and Zarn the Rep Solved Everything!. I emailed on a Saturday and by Monday it was Resolved! Thanks Again FFF

I do enjoy learning about new i t e m s. I have been very pleased with all of my boxes so far

Wrote to FFF About my issue and very quickly someone from customer service contacted me and issue was taken care of!

Nobody else can help me do a box and I'm upset. It's like the summer box.

Originally I got invited by a friend with a starter box. The box came, wasn't super impressed with it, but chalked it up to it not being personalized. It did contain a mix of items. So I signed up for the quarterly box. My first box was the winter box. I was so disappointed. Fabfitfun markets their boxes as a mix of lifestyle, beauty, and fitness items. This is what is supposed to set their boxes apart from other beauty subscription boxes. I got 6 beauty products. A face Moisturizer, a pair of false eyelashes, a eyelash conditioner, a single use bag of bath salts, a single use hand mask, and a face Shae butter mask. For me, single use items make this feel cheap. It's a quarterly subscription. Maybe it's just me, but they boast about it being full size products, shouldn't they last more than 1 day? Maybe 1 single use item wouldn't have upset me but 3 out of the 6 items are single use. Half of the box is gone in one day. Then 2 face moisturizers? Really? Why? I feel like false eyelashes are so personal. They should only give them to people who want eyelashes. I won't use them. Additionally, who needs to condition their eyelashes? How is that a thing? They valued eyelash conditioner at $70 which is the majority of the value of the box. Not only do I not need to condition my eyelashes. I would never pay $70 to do it. So essentially I will only use the face moisturizer, but can't justify paying $49 plus shipping for it. I contacted customer service and they really offered nothing to fix it. They refused to let me just ship the box back for a refund and hassled me about canceling. I had to call and do live chat to get my subscription cancelled.

My sunglasses were separating shortly after I got them. I was able to get a refund

Had an issue and they quickly resolved it! Their customer service was great and much appreciated.

Loved all the boxes! I have enjoyed the experience and may try again at some
Point

Sky was amazing! She was able to help me and it didn't take long at all.