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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Sky was amazing! She was able to help me and it didn't take long at all.
It was very efficient and helpful on replacing my item that was damaged. Great customer service
It is always for our members to receive each of their items on its pristine condition and we're sorry that that was not the case! We are glad to hear you have been fully assisted by a member of our Customer Care Team! Xo
I'm new member and was very impressed with how easy it was to resolve my issue.
Welcome to the FFF family, Eduardo! We're so happy to hear that you were fully taken care of! Xo
He was super nice and resolved my issue quickly! Thank you so much RK you rock!
Thank you so much for your feedback, Jianna! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I didn't receive my mystery gift for rejoined and she said she will send it out.
Hi Michelle! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Sent a picture of damaged product, was given a replacement. What more can you ask for?
I asked a lot of questions and she never seemed bothered by what I was asking
Hi Tayisha! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
I had an issue with something that I needed replaced and Shin helped me very well!
Hey Kathy! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo
You should be able to track shipments from website and I am Missing items from box
Hi Nancy! This is not the type of experience we want you to have. Someone from our Customer Care Team checked on this and sent you an email. We look forward to assisting you!
I had a disappointment and the way it was taken care of exceeded expectations and more!
Angela was very helpful and pleasant! She was able to give me the information I needed.
She was very helpful, polite and had my problem solved in 5 minutes. Very good experience
Thanks for leaving us a review, Lisa! Xo
I had a problem with a double charge on my account and Jojo helped me out
We're so glad our Customer Care team was able to get this taken care of for you! Xo
Cara was very polite, helpful and really knew what she was talking about to help me.
We are so happy to hear that! Xo
My issue was handled with great courtesy within 24 hours of my first reaching out. Fantastic!
Hi there! Thanks for the review! We're happy to hear that our Customer Care Team had resolved your concern promptly! Xo
The lady was so helpful and went beyond answering my question and gave me further info.
Hi Jen! Thanks for this review! We're so happy to hear our Customer Care team was able to clear up any concerns you had! Feel free to reach back to fff.me/care if any other concerns arise. We're always happy to help! Xo
There was an item in my box that shouldn't have been there. They were able to fix it.
Thanks so much for sharing, Kirsten! We're so happy to hear our team was able to help you out! Xo
I wasn't able to keep getting my fabfitfun box due to money problems.I will try again soon thanks
Hi Tracy! Thank you for taking the time to leave a review! We'd love to have you back in the FFF family if the time is ever right again in the future!
Unfortunately, I can no longer afford this subscription box for women. I am going to miss FFF. :(
We're sorry to hear this, Terrie! We understand your decision and hope to have you back in the FFF family when the time is right for you! Xo
Fff customer service is always helpful. They go out of their way to make it right. Ty fff
Hi Donna! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I very much luv what I received from you fabfitfun is great I'm glad to be a menber.
Hi LIsa! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I am a professional in customer experience (CX). And I can say that FFF has an personable, emphatic CX culture.
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Thank you so much for your feedback, Shalana! We are happy that we were able to help you resolve your concern! Xo