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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Anytime I've needed to reach out, they are always so happy to help with anything!
The one item I paid for was completely smashed. I even cut my finger opening.
The experience I have had has been absolutely perfect! I love my Fab Fit subscription!
We appreciate the awesome review, Renee! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
When I had a problem they solved it right away and they were so kind!
Yay! We are thrilled to hear that you had a great experience with our Customer Care Team, Jen! Thanks for the 5-star review! Xo
She helped me understand my credit and assured me other items were on the way!
Hi Carol! We're so happy to hear that you had the most exceptional experience! We are glad we were able to meet your satisfaction! Xo
Amir was very helpful with my issue. He was polite and solved the problem quickly.
Hi Misty! Thank you so much for leaving us a review! We're glad that you were fully assisted and had a great experience! Xo
I'm
Always excited to receive my fab fit box. The items are excellent. Excellent brands
Hi Nancy! We are thrilled to hear about your excitement with your FFF box. Thanks for the review! Xo
My rep explained how the process worked and now I know for my next box.
The problem has not been totally solved yet. I'm still waiting for the missing product
Hi Ginny! We're sorry to hear about your missing order. We can see here that a member of our team was able to assist you. If there's anything else we can do to help, please let us know. We'd love to hear from you!
Worth every penny! Great quality products. Full size. Great customer service! You won't regret it.
We are so happy you love all the items you are receiving! Thank you for being a part of the FFF family! Xo
Need help with my username and password and was taking care of efficiently kindly professionally
Hi Anna! We are so happy to hear you have been fully assisted! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Been a customer for over 3 years and they are always professional... accommodating and helpful!
We're glad to hear this, Carey! Thanks for being an FFF member! Xo
Sent an email and heard back within a day. They answered my question and resolved.
Yay! Thank you for sharing, Janet! We are committed to giving our members a great experience. We are glad we hit the mark for you. Xo!
Contacted FFF via Their live chat And Elle was fantastic! Anytime I have a question or problem FFFs Customer Service is friendly and helpful!
Hi Cat! Thank you for taking the time to write a review! We are so happy to hear about your experience!
READ THE REVIEWS! FFF has thousands of complaints against them! Scam!
On June 6th, 10:32AM, I visited the FFF website which requires entering your payment info before perusing the website. I saw the merchandise selection for the subscription box and did not complete or approve the membership. Between sign up and canceling my membership: 15 minutes. Repeat, I canceled no later than 10:47AM, 15 minutes after typing "fabfitfun" on my browser. I even received the Cancellation Confirmation before they even sent the Welcome to FFF email. I knew their garbage box was not for me.
Fast forward two weeks, FFF charged my credit card. I disputed the charge with my credit card company and immediately emailed FFF to reverse the charges for a membership I did not complete signup for. Within 24 hrs of my email, FFF shipped a damn box as if to beat the credit card inquiry into the dispute as "BOXES ARE NOT REFUNDABLE ONCE SHIPPED."
What crooks! I cancelled minutes after seeing their website.
Jessica Braun on YouTube brought me to the FFF website just to SEE what was offer, but I never completed sign up. Is she willingly endorsing an ethically devoid company for sponsorship money?! FFF's questionable business practices reflects on those who endorse this garbage.
DO NOT SUBSCRIBE TO FFF! They will purposely charge your credit card infinitum no matter how many times you cancel membership! UGH
I HAVE FOUND WOUNDERFUL PRODUCTS AT GREAT PRICES I AM ALWAYS SHOPPING FOR ALMOST THREE YEARS AN ANUAL MEMBER THANK YOU
Woohoo! We're so happy to hear you're loving the items every season, Christina! Thank you so much for your review and we appreciate you being a long-time member with us! Xo
The boxes weren't bad
The boxes weren't bad. The edit sales, however - atrocious, and shady practices. I ordered 6 items from the Summer edit. I received notification 6 days later that one of my items was a "drop ship" item and I would receive separate tracking information regarding this order. 10 days later, no information. Numerous emails back and forth and no one from FabFitFun could provide me with 1. Vendor's name 2. Vendor's contact info 3. A confirmation number/order number 4. Proof of my purchase 5. Estimated shipping timeframe or 6. A refund. So now they have my money, and can provide not one detail about my order. I filed a complaint with BBB and I hope NO ONE gets scammed like I did! Absolute thievery. I will write this review everywhere I can. I hope this company gets shut down. Some excerpts from their "customer service" department:
"I cannot provide a shipping estimate, as I do not want to give you false hopes"
"I do not have any information on that vendor"
"Unfortunately, since the order is with an outside vendor, we can not issue a refund"
"I do not have contact information to provide"
"We do not have an order number, as the order is with an outside vendor"*
*Then how will I contact this vendor and inquire? With no order number to reference?
ABSOLUTE TRASH COMPANY, USELESS CUSTOMER SERVICE REPS.
Update: I submitted a complaint to the Better Business Bureau. Almost immediately, FabFitFun contacted me and apologized for the "misinformation". They DO have access to the tracking info for my order! They provided this, and gave me a $25 courtesy credit. This is literally all I wanted! I truly hope the person who vehemently told me they did not have access to the information I needed was coached accordingly. Such a ridiculous hassle and amount of time spent on something that would've been resolved with ONE EMAIL containing tracking info.
Hi Carrie! We are so sorry to hear about your initial experience. We always want to provide our members with a positive and transparent experience and we apologize if we missed the mark! We are so happy to hear you have been fully assisted! We hope to turn your experience around next season! Xo
Great service on a package that was being delivered to an old address.
Hi Debra! We are happy that we were able to help you resolve your concern! Xo
I was a bit confused thought I should have a credit for referring a friend but what I did didn't qualify but FabFit made it right
Hi Denice! It is always our intention to make things right for you and ensure that you will have a great experience with us! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I'm not a Karen
The last box was trash
I miss the quality of the past boxes
You sent me a non alcohol beer
Seriously
Hi Kayla! We're really sad to hear about your disappointment with our box. We always encourage our members to customize their boxes each season to ensure they're receiving items in line with their preferences. You can rate your box through your FFF dashboard so we can get your in-depth thoughts on all of the products you received. We can’t wait to surpass your expectations in the future!
FabFitFun is more than a box it's a lifestyle! They really give you a lot of nice products for $50!
Thank you for taking the time to review, Ingalnga! We are happy to hear you are loving your subscription! Xo
Not only do I love my boxes and the things I buy but the customer service has always be exceptional
Thank you for the wonderful review, Jeannie! We're glad to hear about your experience! Xo
It was a excellent experience, Caesar was so helpful
And polite awesome customer service.
Hi Chloe! We're delighted to hear about your experience with our Customer Care team! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Haley! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!