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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
The products are great, and the customer support is always amazing. 10/10 from me!
Love all the items sent, great quality and actually items that I will use
Hi Cheryl! Thank you so much for the review! We are so happy to hear you are loving your membership! Xo
Excellent, personable, efficient, she helped me in a timely manner, she was very knowledgeable.
Excellent product. I got way more in value than what I paid. Highly recommend!
Hi Liberty! Thank you for leaving us this great review! We are so happy to hear you are loving your new items! Xo
My package was lost and they sent me another one. I was very pleased.
Hi Shavell, thanks for taking the time to leave a review! We can't for you to receive your order! Xo
My sample box was wonderful. I was extremely pleased with the products and presentation.
We're glad to hear you're loving your Starter box, Marion! We look forward to having you as a member of the next upcoming seasons! Thanks for leaving a review! Xo
I called to have an issue solved and the response was quick and helpful.
We are glad to hear you've been fully assisted, Tomi! Thank you for taking the time to leave a review! Xo
I really liked the subscription and the staff is very nice a d helpful.
We definitely enjoy having you as a member, Araceli! Thanks for the feedback! Xo
They were swift and efficient. Got the problem sorted and no rudeness. Pleasant experience
Hi Glenda! We are so happy we were able to help you! Xo
I called in to cancel my membership and Rey was very helpful and courteous.
Hi Frances! We're glad to hear you have been fully assisted! We can't wait to welcome you back when the time is right for you! Xo
Max was very helpful and quickly resolved the issue. Thanks Max! Great customer service
Hi Laura! Thank you for this sweet review! We are happy that you're pleased with the results and that we were able to help! Xo
FabFitFun has wonderful products at a great price and the customer service is great
Hi Rochelle! Thanks for the sweet review! Xo
Arlene was amazing and helped me with everything perfectly without hesitation! Thanks Arlene :)
Yay! We are glad to hear you've been fully assisted, Jennifer! Thanks for the review! Xo
Was able to answer all my questions and guide me in my next steps.
Hi Patti! Thank you for taking the time out to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Best customer service.There fast Fab fit fun partners with great brands definitely great value
Hi Melissa! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Overall perfection from start to finish! They listen to your issue and resolve it.
Love it. Always has great brands that I already love or end up loving!
Hi Patti! Thank you so much for the review! We are so happy to hear you are loving your membership! Xo
He was so polite and fixed the problem so fast. Happy to help me.
Hi Natasha! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Item broken, item not included. Promise to resolve. We shall see what tomorrow brings.
Hi Cynthia! We're sorry to hear about your damaged item. We can see that our customer care sent you a reply via email regarding the issue. If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
I have honestly loved the variety of products and have so many new favorites!
Best experience! Very knowledgeable in what needed to be done in. Sry little explanation!
I JUST RECEIVED AN EMAIL SAYING I ORDERED THE WHOLE VIP MEMBERSHIP AND CHARGED MY CARD $298.00. I called immediatly and spoke with a very shady customer service rep. FIRST SHE COULDNT TELL ME WHAT WAS ORDERED THEN SHE SAID I ORDERED A BUNCH OF ADD ONS I SAID I LOOKED AT THEM BUT DIDNT LIKE ANY OF THEM. THEN SHE SAID I ORDERED ADDITIONAL BOXES AND A BODY CHAIN AND A POOL FLOAT. FIRST IM 5'3 165 would I wear a body chain plus im 48 NOT IN GOOD SHAPE. SECONDLY IM NOT NEAR WATER TO USE A POOL FLOAT. SHE WAS MAKING THINGS UP TO COVER THEMSELVES. RUN AND RUN FAST. SHADY. THEN SHES SAID I WILL CALL OR EMAIL YOU BY END OF DAY TO SEE IF I CAN STOP THE ORDER. I SAID WHAT I JUST RECEIVED THE EMAIL AND IT WAS SUPPOSEDLY JUST ORDERED TODAY. AND SHE MAY NOT BEABLE TO STOP IT. FROM WHAT I HAVE READ THE SUMMER BOXES HAVENT GONE OUT. I AM ROYALLY TICKED. IM BEING NICE. I WILL BE CONTACTING THE BBB AND JULIAN RANCIC PUTS HER NAME WITH THIS COMPANY? I know she has no idea how SHADY THEY ARE. THANKS FOR LISTENING. SUSAN TOMPKINS.
Hi Susan,
We would never add items to your cart and bill them without your permission. It sounds like there may be some confusion about how add-ons work and the way in which you upgrade your account. Since add-ons are sent with your seasonal box there is not a checkout page, by adding these items to your cart, you will be billed for them along with the billing of your box. Before you are charged an email is sent to you titled "Your Upcoming Summer Box" letting you know the date you will be charged if you've selected add-ons and what address your Summer Box and add-ons will be shipped to. We understand you may have accidentally selected these items and added them to your cart, we will do everything we can to stop the order from processing.
Because we do send an email before hand clarifying the charges and customers who purchase add-ons are guaranteed priority shipping these items are shipped faster than regular orders, which is why it is hard to stop them from processing. Summer boxes have already begun shipping and the window between when something is charged and when it is shipped out is very small. We have improved our processing times based on customer demand, so stopping an order from going through once it has reached our warehouse is unfortunately not something we can promise.
If you have not yet been contacted by our team in regards to whether or not we were able to stop the order from processing please give us a call at 855-313-6267 and we'd be happy to check on the status of this for you. Our lines are open Monday-Friday 10am-5pm PST.
My questions were answered and I had quick feedback.
Hi Karen! We are thrilled to hear that you had a great experience with us and that we were able to address your issue quickly! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Megan! Thank you for the review! We're happy you had a great experience with our Customer Care Team! Xo