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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Fab fit fun is always caring and thorough and provides amazing customer service!
Hi Sheri! Thank you for your feedback! It means a lot to the entire team and glad to hear you had a great experience with us! Xo
I absolutely love all the products I am able to try and enjoy!
Hey Susan! It is always our main goal to introduce our members to new and exciting products! We are so excited to hear you are loving your products! Xo
Went above and beyond to help resolve my issue. Very polite and knowledgeable.
Thank you for this sweet review, Stephanie! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
I absolutely love Fabfitfun fun! Great products great people! Best subscription out there.
Hi Amber! We are so happy to hear that! We are so happy to hear you are loving your membership! Xo
She was helpful but I still haven't received my box, i may cancel
Hi Linda! We are sorry to hear you haven't received your box yet. Please note it does take up to one month from successful billing to ship out. Please feel free to reach out to Customer Care if you have not receive shipping details by then. Xo
Explained all the reason very helpful and patient was clear and precise thanks
Hi Melinda! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
I like that I can call and also take care of my account
Hi Shiea! We are so happy to hear we were able to help you!
I had an issue and Mel fixed it for me, thank you Mel!
I needed a refund and she researched my information and made it happen
Hi Karin! Thank you so much for taking the time to review, we are so happy to hear you had a great experience! Xo
I think I already have. You all are the best. Love my boxes.
Hi Shelly! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
My experience was very fun and easy. Customer service was great Thank you
Mike was very pleasant to deal with and very knowledgeable of his job?
Great and speedy answering my questions and as efficient with follow up also
Hi Samah! Your experience is our top priority, and we're happy we hit the mark for you! Xo
Jack was quick with responses and was able to resolve my problem quickly
Yay! We're glad to hear that we were able to help, Heather! Xo
The items in the first box were junky and did not reflect on the ads i had read.
Hi Yiayia! We're sad to hear that the items we curated for your Winter Box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. Please send us an email at customercare@fabfitfun.com so we can chat further!
Had a problem with my tracking number for my order. She worked diligently until she could track it.
We're happy that we were able to help you resolve your concern, Lillian! Can't wait for you to receive your products! Xo
I worked with Noah to resolve an issue and he went above and beyond. Very polite and patient.
Hi Annie! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! Xo
Great! Just have to wait to see if it gets resent to me or it's a lost parcel.
Hi Deidre! We're excited for you to receive your Spring items! Xo
Olive B was a huge help. I highly recommend her as a wonderful customer care rep. Thanks Olive
Hi De’Anna! Thank you so much for the review! We are happy that we were able to help you resolve your concern! Xo
I just asked a Question and it was Answered, not much I can say it was an Email. She did her job
Hi Kenia! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Vanessa! We are so happy to hear that! We are happy that you're pleased with the results and that we were able to help! Xo