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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I hope they received my picture of items that I got.
Hi Barb! It looks like a member of our team did not receive the picture you sent. Please feel free to reach out at http://www.fabfitfun.com/inquiries so we can further help! Thanks for the rating! Xo
Peach understood my issue. She resolved my request quickly and efficiently.
Thank you for this sweet review, Barbara! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Friendly customer service! Really helpful and efficient went above and beyond.
Thank you for taking the time to leave us a review, Alysia! We're so happy to hear you had a great experience with a member of our team! Xo
AJ was so efficient and helpful. He went above and beyond.
Receiving my box is the highlight of my month, thank you!
Thanks for the sweet review! We're glad to hear that you love our seasonal boxes! Xo
Very efficient and helpful. Solved my problem with speed and efficiency.
Hi Mary! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Chandler got my address changed before my box was sent out.
Hi Jean! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Spoke with Lexie C and it was great and very helpful!
That's great to hear, Hannah! Thanks for leaving a review! Xo
Toke care of my mistake and refunded my account very quickly.
Hi Colleen! Thank you for taking the time to review! Xo
They answered all my questions and helped me with my ordering.
Hi Paoola! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
My phone call was taken promptly and handled professionally and quickly
Hi Nicole! Thank you for this review! We're glad that you were fully assisted and had a great experience with our customer care! Xo
I had an issue and client service was very friendly and helped me very quickly
Hi Mindy! Thank you for sharing your experience with our Customer Care Team! Xo
Had an issue with billing and the issue was resolved better than I was expecting.
Fab fit fun was very quick to reply to my question and to help me
I was sent the wrong item and a replacement will be sent. Issue was resolved.
Hi Carmen! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
My experience was amazing, they answered the phone right away and answered all my questions!
Thanks for this amazing review, Marcia! We're so happy to hear this! Xo
Horrible music for a 20 minute wait time one piece of music over and over
Hi Donna! We appreciate your feedback and will pass it along to the team!
All the products are amazing and the customer service is the best I've ever experienced
My issue was taken care of he looked up my account and fixed my order
Hi Yanira! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I am very happy to have done more help for me than I needed to
Hi there! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
The best customer service I have experienced to date from a subscription box to date!
Hi JJ! Thanks for this great review! We're so happy to hear our Customer Care Team was able to fully assist you! Xo
Very nice. Very helpful. Which I think is very important to have personable ppl helping.
We are so grateful for your review, Maxine! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Claudia! Thanks for taking the time to leave this review! We're so happy to hear you enjoyed your first box with us! We can't wait for you to enjoy what's in store for this season! Xo