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  • FabFitFun

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FabFitFun

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Overview

FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.

  • Service
    200
  • Value
    184
  • Shipping
    177
  • Quality
    179

This company responds to reviews on average within 17 hours

Positive reviews (last 12 months): 81.6%
Positive
71
Neutral
– 4
Negative
12
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How would you rate FabFitFun?
Top Positive Review

“Convenient, Fun, Reliable, Quality, TOTALLY LOVE 💗”

Alicia M.
10/27/24

I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼‍ Also, their customer service is top notch! I cant say enough good things 💗

Top Critical Review

“Raised my seasonal price but lowered my Customization Experience”

Mari L.
5/29/24

Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.

Reviews (4,187)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1490) fall box (120) summer box (137) spring box (129) winter box (126) subscription box (150) credit card (91)
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Teri Y.
1 review
0 helpful votes
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“Very Helpful”
November 17th, 2020
Verified purchase

Explained my situation, Bernice researched and solved it quickly in a very professional manner.

Helpful  (0)
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FabFitFun .. – FabFitFun Rep

Hi Teri! Thank you for the wonderful review! Xo

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Marta W.
1 review
0 helpful votes
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“Jojo a sweetheart”
November 15th, 2020
Verified purchase

Jojo was super nice and very helpful in resetting
My membership.

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FabFitFun .. – FabFitFun Rep

Hi Marta! Thank you for taking the time out to leave us a great review! Xo

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Lori H.
1 review
0 helpful votes
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“Feedback”
November 15th, 2020
Verified purchase

Please offer the option to hold delivery when you're out of town. Thanks

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Lori! Thank you for leaving us a review! Once the order starts the shipping process, we can no longer make any changes as it is in the hands of the carrier. We advise our members to contact their local post office for the proper arrangement. If you need further help with your shipment, you may reach our Customer Care at any time.

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Nino J.
1 review
0 helpful votes
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“I like fabfitfun”
March 27th, 2020
Verified purchase

I hope that this product is most likely. Cant wait to try.

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K E.
1 review
0 helpful votes
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“Good service”
November 12th, 2020
Verified purchase

The representative was able to help me quickly and without issues.

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi there! Yay! We're glad that our Customer Care team was able to assist you! Xo

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Tami E.
2 reviews
0 helpful votes
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“Fab-fit-fun”
February 25th, 2020
Verified purchase

Always a pleasure dealing with this company, and the customer service is wonderful!

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Tami! Thanks for this wonderful review! We love to hear our members are enjoying their subscription with us! Xo

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Rachel V.
2 reviews
0 helpful votes
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“Able to answer my questions”
February 20th, 2020
Verified purchase

Awesome, new what to do and took care of it, effectively

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Rachel! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo

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Debbra C.
1 review
0 helpful votes
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“Membership”
December 27th, 2019
Verified purchase

Excellent experience in getting questions answered on upgrade for membership

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Debbra! We are so happy to hear about your experience! Xo

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Amy R.
1 review
0 helpful votes
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“Love fabfitfun”
November 7th, 2020
Verified purchase

Issue with credit was resolved in one call. Fast quick and efficient

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FabFitFun .. – FabFitFun Rep

Hi Amy! Thank you for taking the time to review. We're glad you were fully assisted! Xo

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April N.
1 review
0 helpful votes
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“Awesome Customer Service”
November 6th, 2020
Verified purchase

She was very Friendly, professional and helped me in a timely manner.

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi April! We are glad to have your concern resolved to your satisfaction! Xo

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Yusimil Y.
1 review
0 helpful votes
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“Customer service”
November 5th, 2020
Verified purchase

Good and clear explanation. I was able to clarify my concern.

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Yusimil! Thank you for taking the time to review! Xo

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Ronda T.
1 review
0 helpful votes
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“Customer service”
November 4th, 2020
Verified purchase

Great customer service. Very helpful and answered all my questions.

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Ronda! Thank you for taking the time to leave a review! We're happy to hear about your experience! Xo

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Corrina D.
1 review
0 helpful votes
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“Billing Question”
November 2nd, 2020
Verified purchase

I had questions regarding my billing cycle and add ons

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Corrina! We're happy we could be of help! We're here for you anytime! Xo

Thumbnail of user theresad267
1 review
0 helpful votes
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“Satisfied”
November 2nd, 2020
Verified purchase

Very good excellent always satisfied love the products

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Theresa! Thank you for leaving us a review! We're so happy you love your products! Xo

Thumbnail of user joycep280
Joyce I.
1 review
0 helpful votes
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“Awesome”
October 29th, 2020
Verified purchase

Customer service is great. No problem receiving stuff that was missing or damaged.

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Melissa P.
1 review
0 helpful votes
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“Great help when calling”
October 31st, 2020
Verified purchase

\I have always had great and friendly people help with any of my concerns.

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Melissa! Thank you for sharing a few words about us! Xo

Thumbnail of user annac505
Anna M.
1 review
0 helpful votes
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“Good Customer Care, Fun Experience”
February 18th, 2020
Verified purchase

I've enjoyed all of my fabfitfun boxes and have received excellent customer service.

Service
Value
Shipping
Quality
Helpful  (0)
Thank you
Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Anna! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo

Thumbnail of user denised617
Denise C.
1 review
0 helpful votes
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“Refund”
August 14th, 2020
Verified purchase

Very helpful customer service and was able to take care of the issue right away

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Denise! Thank you for leaving us a wonderful review! Xo

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Monica K.
1 review
0 helpful votes
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“Great Customer Service”
January 14th, 2020
Verified purchase

Super helpful with my email questions. Timely and patient.
Thanks FabfitFun

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Thank you for taking the time to review, Monica! We are happy we were able to assist you! Xo

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Jeff X.
1 review
0 helpful votes
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“Refund”
January 13th, 2020
Verified purchase

Was very straightforward about the rules surrounding their refund policy. He went above and beyond.

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Thank you for the review! Xo

Thumbnail of user stacyr118
Stacy F.
1 review
0 helpful votes
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“Amazing”
January 11th, 2020
Verified purchase

They always fix any problem and do whatever it takes to make sure ur happy!

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

We are so happy to hear you've been assisted! Thanks for being a member with us! Xo

Thumbnail of user charlotteb396
Charlotte M.
1 review
0 helpful votes
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“Excellent customer service”
August 11th, 2020
Verified purchase

Customer service are all knowledgeable, prompt and helpful!

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Thumbnail of user victoriad193
Victoria D.
2 reviews
0 helpful votes
  • Send Message
“Damaged product”
January 1st, 2020
Verified purchase

I emailed one time and within 12 hours my issue was resolved

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

We are happy to hear your issue was resolved! Xo

Thumbnail of user niyogah
Niyoga N.
1 review
0 helpful votes
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“I lover the seasonal box”
August 9th, 2020
Verified purchase

My box is HOT. And I am always excited to have it.

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi there! Yay! We are thrilled to hear you are loving your subscription with us!

Thumbnail of user shylab2
Shyla Y.
1 review
0 helpful votes
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“Love Fab Fit Fun”
August 9th, 2020
Verified purchase

Had an ongoing glitch with billing that was fixed quick and easy via live chat customer service.

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Shyla! We are happy to hear we were able to resolve your issue!

173 reviews are not recommended

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From the business

Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo

Company Representative

Thumbnail of user emilym2096
Emily M.
Typically responds within 17 hours

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