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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Arlene did a great job and answered all my questions right away.
Always pleased with items! Great quality and things I can use daily!
Yay! So happy you're loving the items, Susan! Have fun trying out your new products! Xo
This representative quickly replied and my issue was resolved the next day. Thank you!
Thank you so much for your feedback, Nancy! We are happy that we were able to help you resolve your concern! Xo
So many options and to customize all your stuff makes it more awesome
Hi Priscilla! We are glad that you're loving your FFF membership. Thanks for the rating! Xo
Resolved my problem in a timely manner. Excellent service
Hi Joanne! Thanks for leaving a review! Xo
Have been quite please with the variety of product available
Yay! We're happy that you're loving the FFF items, Mandy! So excited for you to receive your favorites this Fall season! Xo
Gloria was so kind and helpful to help me get all my questions answered!
Hi Heather! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had!
Perfect sales person and customer service always great
Thanks for leaving a review, Jessica! Xo
Pleasant and helpful. Hope I don't get charge on my credit card
Hi Margaret! Thank you for taking the time out to leave a review! We always want our members to be fully taken care of! Xo
She was very helpful with my problem! Loved and appreciated her help.
Hi Janet! Thank you for taking the time to review! Xo
My problem was addressed very quickly and super friendly! Thanks Philip!
Hi Cheryl! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Call about a mistake with my customization
And the product
Meg was able to change it for me
Hi Nancy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I emailed with an issue, and it was resolved quickly to my complete satisfaction.
Hi Kristin! We are so glad to hear a member of our team was able to help you! Thank you for taking the time to share your experience with us! Xo
The online chat is great! Get a quick answer every time. Thank you!
Hi Jessica! Thanks for leaving us a review! We're so happy to hear you were taken care of by our team! Xo
See attached letter that I just answered for my first survey
Hi Lisa! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
Grace was able to resolve the issue quickly and flawlessly
Hi Linda! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Excellent job, she got it corrected and now I am set with my account
Hi Cheryl! We're so happy to hear we were able to help you! Thank you for taking the time to write a review! Xo
Highly recommend was very professional solved my problem right away
Hi Maria! We are so happy we were able to help you! Xo
Kept lines of communication open all through the process. Remained clear and concise.
Hey Mary! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo
I was very pleased with my call today concerning upgrading to annual membership.
Hi Julia! Thanks for leaving this five-star review! We are so happy to hear you were fully taken care of and we're so excited to share a year of beautiful boxes with you! Xo
Can't get a solid answer about adding on extra items to my spring 2020 box.
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
We're glad that we were able to answer any questions you had, Crystal! Thanks for leaving a review! Xo