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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
If there're any issues you guys are right on it to make your customers happy no matter what.
Would highly recommend. I am always surprised and excited to get my box of fun.
Thank you for taking the time out to leave a review, Michele! Xo
Products are really nice inside the fabfitfun box.
Hi Samta! We are happy you're loving your FabFitFun items. We look forward to sharing more seasons with you! Xo
Even though corresponding through email, very quick response time. Efficient and friendly!
Hi DeAnna! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Not sure if it happened? Would like some type of confirmation.
Hi Kathy! One of our Customer Care Representatives sent you an email regarding your concern. We look forward to assisting you soon!
I am glad the team was able to help fix my issues
Alb
Hi there! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
They are super helpful. The best cs team hands down
Thank you for taking the time out to leave a review, Surakshya! Your feedback means a lot to the entire team and glad to hear you had an exceptional experience with our Customer Care! We look forward to sharing more seasons with you! Xo
Get some new items. Quit doing the same ones. Don't give out.
Hi Charlene! We're really sad to hear about your disappointment with our products. You can rate your box through your FFF dashboard so we can get your in-depth thoughts on all of the products you received. We hope to have the opportunity to surpass your expectations in the future!
Excellent customer service with a positive spirit and efficient results
Hi Robert! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
She fixed my problem immediately-even better than I thought it would be.
Thank you for this sweet review, Jill! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Made a wrong purchase and was refunded within 2 business days no question ask.
Excellent swift and efficient service with a smile
Hi Sharon! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Ellen was wonderful. She answered all of my questions and helped me promptly
Hi Cailey! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! Xo
My issue was resolved quickly and easily! Thank you so much!
Hi Christy! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Leonard resolved my issue quickly and efficiently! I appreciate the prompt response!
Thank you so much for your feedback, Tammy! We are happy that we were able to help you resolve your concern! Xo
Complete resolution with prompt credit towards my account. Thank you!
Hi Shelly! Thank you for taking the time to review! Xo
Bren is the one I talked to and she resolved my problem perfectly.
Thanks for the review, Suzanne! Xo
Very helpful and informative. Amazing customer service
Thank you for taking the time out to leave a review, Mallory! Xo
Actually the best customer service experience I've had in a long time. Very efficient.
Thank you so much for your feedback, Jessica! We are happy that we were able to help you resolve your concern! Xo
Very considerate, helpful and resolved my issue! Wil continue to use this company.
I had a customer service issue that was explained and resolved in minutes
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Janesse! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo