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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Love getting the boxes, and customer service is always a pleasure to deal with.
Products are always as described. Great value. Wonderful way to try new items.
It is always our main goal to introduce our members to new and exciting products! We are so excited to hear you are loving your products! Xo
Payment issue resolved.
Answered questions, made changes as needed
Hi Monika! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern. Xo
My issue was resolved hassle - free and promptly! Thank you Fabfitfun!
Yay! We're happy to hear that you were fully taken care of! Thanks for sharing! Xo
Eva was so helpful and I appreciate her time & patience she took with me.
Hi Kathy! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! Xo
Excellent! Professional, personable and helpful! Resolved issue.
Wow, we were blown away by your positive words, Molly! We really appreciate the time you took to write a review! Xo
Lett was amazing! She took care of my issue efficiently and immediately.
Hi Doreen! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern. Xo
Very professional and nice loved the products going to miss them
Hi Claudia! Thank you for taking the time to share your thoughts and feedback with us. We look forward to working with you again in the future!
Great. Friendly. Resolved my issue quickly and efficiently
Hey Christine! Thank you for leaving us a review! Xo
Wonderful customer service with knowledgeable people.
Hi Amanda! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Answered my question about shipping on edit sales
As opposed to add ons
Had an issue with my password. She was quick and efficient.
Hi Johanna! Thank you for this sweet review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Very understandable. Explained matter to me clearly and efficiently. Overall professional.
Customer service is the absolute easiest to deal with ever! Olive was super sweet and helpful!
Hi Melissa! We're so happy to hear that you were fully assisted by one of our Customer Care Representatives! We appreciate your feedback! Xo
Send me new package right away for not receiving it
Hi Susan! We definitely want to see that all your concerns are addressed. We can see here that a member of our team assisted you with this issue. Feel free to reach out to our Customer Care Team if you have any other questions!
Andy took care of my problem immediately with no fuss.
Yay! We are glad you've been fully taken care of! Xo
Customer service is professional and courteous. Quickly resolved my billing problem.
Hi Julie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Very helpful and made me not want to cancel which I was considering
Hi Giselle! We are happy that you're pleased with the results and that we were able to help. We look forward to many more seasons together! Xo
Necklace was broken and I sent photo of damaged product
Some how I double ordered a box he help me cancel the second order and saved my budget
Hi Pamela! We are amazed to hear that you have been fully assisted with your order! Thanks for leaving a 5-star review! Xo
I eas struggling with the instructions amd customer service was very patient and helpful!
Hi Jackie! We are happy that you're pleased with the results and that we were able to help! Xo
I had a concern that was addressed timely and answered my question thoroughly
Great helpful, resolved my challenge with friendly professional behavior.
Hi Bianca! Thank you so much for leaving us a review! We're glad that you were fully assisted and had a great experience! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Robert! Thank you so much for your feedback! We are so happy to hear you are loving your membership! Xo