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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Called in to ask a question. No wait and very good customer service.
They answered all my questions and gave an exceptional service
Sending me products I didn't get. Resolved my issue.
Disappointed with last box... but now willing to see what future boxes will be like.
Hi Diane! Thank you for this review! We can't wait to share many more seasons with you! Xo
A lot of useless items in box. Not worth the money.
Hi Lolly! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment as we always want our valued members to have a seamless and satisfactory experience with us! We always work to introduce our members to new and exciting products each season and we apologize that we missed the mark for you. Please be sure to fill out our box item product survey this season so we can get your in-depth feedback! If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
Such amazing customer service and really quality items in the boxes. Would recommend to anyone!
Hi Ashley! We're loving this review! Thanks for taking the time to share your awesome experience! Xo
Very professional and helpful. Thank you! I appreciate your help to resolve this.
We're so happy to hear that we were able to help you, Linda! Thanks for taking the time to share your experience! Xo
My second box hasn't arrived and I am now in touch with postal service.
Hi Valerie! It is always our intention that our members receive their boxes in a timely manner, however, we no longer have any control once boxes are handed over to our partnered carrier for its shipping. We can't wait for you to receive your Spring box! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. Xo
Overall good experience. I would like to see more products for fine facial lines and aging skin
Hi Tracy, thanks for the 5-star review! We are so happy to hear that you had a great experience with your Fabfitfun subscription! We gather a lot of feedback from our end-of-season box survey. Please make sure you fill out the survey because it truly helps us to curate boxes better for the next upcoming seasons! Xo
Everything I've gotten from fab fit fun has been fabulous
I received the wrong item from an add on purchase & it was corrected very quickly.
Hi Desiree! We are so happy to hear we were able to help you!
I thought that the representative was helpful and patient with me
Hi Kate! We're so happy to hear our Customer Team was able to fix any concern you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Beautiful experience thanks very much for helping me
Hi Nerissa! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
A product arrived damaged and is being replaced quickly.
Hi Alexandria! Thank you for the great review! We strive to provide a seamless experience to our members, and we're happy we hit the mark for you! We're here for you anytime! Xo
Efficient and helpful. Service is not like this often anymore. Thank you for your help Aslan
Hi Kim! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Satisfied with service and attitude. How quickly problem was handled
Hi Kimberly! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
It's been a great experience and I was happy to renew.
Very professional and handles the situation well. Always resolves issues.
They got back to be quick and resolved my issue even quicker.
We're so happy to hear this, Keri! Thanks for being an FFF Member! Xo
It as quick and efficient. She resolved my issue. I was expecting more of a headache.
Hi there! We're so happy to hear our team was able to assist you! Thanks for sharing! Xo
Just wonderful. The person was very knowledgeable and extremely helpful
We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
I had a double billing problem with 2 email addresses and Anne fixed it so quickly. Thank you
Hi Sandy! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
Non stressful pleasant accommodated me Very polite
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Ashton! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo