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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
It takes your boxes entirely too long to arrive. I have several box-memberships and yours by far takes the longest -- consistently - pandemic or no. It also appears that you are now using subpar courier services (at least one) to deliver your slow arriving boxes. No customer service available to inquire about undelivered boxes. But, I do love most of the products.,. Once they arrive However, I can get them from other brands... quicker.
I am very happy with my overall experience with Fab Fit Fun! From ordering my box, I received an email right away asking if my address was correct. (Rural address) the correspondence was quick and didn't seem like it was an automated system, which I liked that I was talking to a real person! My box was sent out very quickly! As a Canadian sometimes we can't even get subscription boxes or the "extra" benefits of them aren't available to us! I loved that I could part take in the "Spring Edit" sale and get a deep discount on some amazing products! I don't have to pay any extra duties or taxes once my items arrive. The whole ordering process from placing my order to receiving it was seamless! The products I got were above and beyond my expectations!
Hi Laura! Thank you for taking the time to review! We are happy to hear you are loving your subscription, thank you for being a member with us! We can't wait for you to see the products we have in store for future seasons! Xo
FabFitFun is a great product and experience. Not only do I love receiving my boxes each season, but the experience is great too. I love both the choices and the surprises. It is easy to use and always satisfying. They have great products and the value for the service is amazing. Not to mention their customer service is top notch! Shout out to Lori for helping me resolve an issue with complete satisfaction. If you don't have a membership, you should sign up! I keep coming back for more and I'm sure you will too.
Hi Danielle! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
I love everything about this box! They have great sales and great products by far the best subscription service I have ever signed up for (I've since canceled all my other ones). They really know how to take care of there customers.
Hi Jen! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
I absolutely love giving your box as a gift however I have had an issue every time I try to buy one online. Those who help me on the phone and by chat are extremely kind and try to be helpful however the issue has not been solved. I have to buy the gift using another email and wish I could actually speak with someone who works at the company with authority. That is the only frustration I have had.
Hi Rhonda! We're so happy to hear you enjoy sharing the gift of FabFitFun! However, we're sorry to hear about the difficulty you're experiencing in purchasing gift cards recently. Our team has followed up with you via email to ensure you're fully assisted through this concern! Xo
Very, very disappointed in the fall box. It looked like just a hand full of body products were thrown in. This box even had a cardboard lifter of approximately 2 inches in height, just so the box appeared more full. I lifted it out expecting to find more but nothing. A detox pad container leaked all over. Didn't receive anything fall like or to have to do with exercise.
The box contained:
Detox pads
Hair conditioner
Body lotion
Exfoliating sugar cubes
Exfoliating glove
Mini eye crayon set
Aromatherapy roller
Pure C - not sure what this is for...
I have canceled my service. Was really looking forward to this but was such a let down...
Hi Rhonda! We are so sorry to hear you were not thrilled with our Fall items! We do our best to curate boxes that introduce our members to new and exciting products and we apologize if we missed the mark! We encourage you to take our end of season survey, as this helps us to choose future box products that our members love! We hope to change your opinion with future boxes. Xo
I ordered a one time box and they automatically enrolled me in a subscription service. The second box they sent did not have very good products at all! I called them to discuss and they were not helpful. Would not subscribe again.
Hi Nidhi! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
This company has exceptional customer service and products. On the occasions when the products recurved were incorrect or broken they shipped a replacement quickly with no questions asked. I've also found some amazing deals on their edit or add on sales - a water bottle that is for sale right now on another website for $48 was only $19 at fabfitfun. This is by far the best subscription box I've ever subscribed to.
Hi Tori! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of, and we're so thrilled that you're enjoying the amazing deals we offer to our members in our sales! Thanks so much for writing this review! Xo
Don't be fooled by the pictures on their website- the actual box came with items I wouldn't use, even if they were FREE! Save your money and don't fall prey to this scam. Not to mention the worst customer service out there!
Hi Nicole!
Thank you for writing a review! We're so sad to hear that you did not enjoy your box! Our checkout page outlines which box you'll be receiving as the first one on your subscription but we apologize for any confusion regarding which box you were going to receive. Our customer care team is available to help any member that needs it so we're disappointed to hear that you were not assisted. We've reached out to you directly so we can ensure you've been given the customer care you need!
Xo
I ordered a box Dec 9th, tomorrow is Feb 1st and I still have no box. My status says awaiting shipment. Then when you email them you get an automated response that they may take a while to respond they have an unusual high number of emails. Really? You can probably cut down on those emails if you send out the product people pay for in a reasonable time.
I finally canceled my subscription and expected to be refunded from the Fall Add-on Lilley Anderson Bundle.
I had been waiting over six weeks from time of payment and all I get is empty promises. I don't want to order items (even if a great value) from a company that cannot provide honest and accurate information. They need to get their act together, although most companies like this could care less about the poor reviews because they are already making money. If I were one of the Customers supplying items for these boxes I would be concerned about the credibility the issues with this company is causing.
Hi Theresa,
Thank you for writing us a review! We're so sad to hear that you aren't loving your Fall box! Each box comes with a completely different mix of products from a variety of amazing brands. We hope that the Winter Box will be more your style! Each Fall Box came with either a belt OR a beanie. If you did not receive either of those items, please reach out to our customer care team at fff.me/care so we can further assist you!
Xo
Signed up for FFF after ads for the summer box peaked my interest. Great value, fun to choose from quality curated products. Already recommended to several friends and upgraded to an annual membership. Treat yo self!
I'm an annual member and like that I can pick most of the items in my box. They're usually things I will use although a bit lacking on the fitness aspect. The only issue I've had is that my first box shipped over a month after I ordered it, but customer service gave me a credit which was great. I used it for the edit sale because they have tons of cool products I'd like to try but wouldn't pay full price for.
Hi Ashley, thank you for taking the time to review! We're happy that our Customer Care team was able to assist you and that you are enjoying your membership! Additionally, we're thrilled that you have been able to snag great products in our sales! Xo
Ordered a box and 1 extra product. Box arrived and the additional product was not included. I am being told to take picture of box contents and invoice to prove I didn't receive. It's 10.00 seriously? In the box the necklace provided became discolored after wearing it for 3 hours? Really? This is not worth the hassle or money. Horrible customer service! Still trying to get the product I already paid for. One shining quality I look for in a company is how they call their customers liars when the company screws up. I am cancelling. I have better things to do then chase down their mistakes. I would give a 0 stars if I could.
Hi Krystine,
Thank you for your review. We are so sad to hear that you haven't had an amazing experience with our membership! We would love to help make this right for you! We will be following up with you directly to make sure you have been fully assisted!
Xo
I should have read complaints before looking into this company. The box seemed like a deal, so I joined. The value of the items is GREATLY exaggerated, don't be fooled. Less than 24 hours later I realized I would only use 1 or 2 items, so it was a bad purchase. I canceled then. A month later, they ship out my box. Apparently they don't have refunds. That's absurd. I can't return merchandise that I haven't received and won't even be shipped until over a month later? I chatted online, the rep said I could get a refund if I return the box and they'd email me a return label... they didn't. If you cancel your account, they send 1 more box. Poor business practices. Stay away!
Tip for consumers:
Don't do it
Products used:
None
Hi Christina! We are sorry to hear about your experience. Please note that we do have a no-refund and no-return policy. Canceling your account means your only canceling future boxes being sent to you, it does not provide a refund or cancellation for any previous orders, we apologize for any confusion! We hope to surpass your expectations in the future! Xo
I have had multiple orders taken out of my cart involuntarily. They have not sent items I have purchased. Their customer representatives are snarky and extremely unhelpful. It takes about 1 1/2-2 months to ship items. Honestly, it is more time efficient to just order from a company that will send you what you ordered within a week.
Tip for consumers:
Don’t!
Products used:
I used their boxes.
Hi Cortland! We are sorry to hear about your experience! Looking at your account, I can see that your order is currently in transit! We apologize for any items that had to be taken out of your cart prior to billing, we experienced some unforeseen inventory issues that caused us to pull certain products from member's carts! Our Customer Care team always wants to provide our members with a positive and transparent experience and we apologize if we missed the mark. We hope to have the chance to surpass your expectations in the future! Xo
I signed up for this to get a variety of products, from beauty, fitness, accessories, and more. I was super disappointed when I literally only received beauty products, and half of them I received something very similar in the summer box. I didn't get a notification to customize, so now I have more foot masks, body scrub, and face cleanser than I will ever need. I wish I could return the whole thing.
Hi Remy, we're sorry to hear about your experience! We always want our members to enjoy the products they receive and we're sorry this season missed the mark for you! Email reminders are sent to all members every season regarding Customization, however, we recommend checking your spam folder for these emails in the future as they can end up there sometimes! Additionally, we also recommend checking our Events Calendar on our site as we post all important dates there as well! We hope to surpass your expectations in the future and if there is anything we can do to turn your experience around, please feel free to contact us at fff.me/care!
I haven't received anything that tripped my switch in the last two boxes. I was thinking of cancelling. I will give it another try. I am 66 years old and the stuff I get is for younger people like my daughters.
Hi Roxanne! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We always encourage our members to customize their boxes to ensure they receive items more in line with their preferences. Thanks for your feedback and we hope to have the opportunity to surpass your expectations in the future! We want to make sure you're fully taken care of so we'll have someone from our team to follow-up with you via email!
I got a mini box with my regular box, and it's filled with awesome goodies. It's been hard the last year, but these boxes help me with serotonin when I absolutely need it the most. It's quality, which seems to be missing in subscription boxes I have had in the past. It's also introduced me to things I didn't even know I needed, like daily sheet masking to boost my mood.
Hi Melanie! Thank you so much for the review! We are so happy to hear you are loving your membership! Xo
Each season I wait with anticipation for the arrival of the new box. This is the end of my second year of being a member. It seems that each box received is more disappointing than the last. This time I got no cool items at all. Just a lot of the same lotions and a hair wrap. I have received an overabundance of facial products that I will not likely ever use. That's a type of product that can easily cause irritation so trying something new all the time is not something I want to do. My boxes are never as exciting as the ones promoted by the celebrities. I'm not sure why I get the least desirable selections. Needless to say, this will be my last box.
Hi Ruth, we're sorry to hear about your experience! Our team is always working hard to introduce members to new brands and exciting products each season in hopes of delighting all customers! The Fall Box contents shown will vary based on customization, and our ads and affiliates show the variety of items that may be in the box depending on individual customization choices. We always want to remain transparent and informative with our members and we do recommend that our members take advantage of customization to receive items they are sure to love! If you have any questions please feel free to contact us at fff.me/care!
I had left a product in my cart and they went ahead and charged me for it even though I didn't complete the checkout process. Also I Just received my box and it's a bunch of junk! Don't waste your money!
Hi Brenda! We're sorry to hear about your experience! We had a look at your account and we can see that you've been charged for one of our sales. Please know that all of our sales has an automatic billing system and any items that are in your shopping cart once the sale closes will automatically be billed to your account on the scheduled billing date. As we noted on the site, FAQ, and email notifications, there is no checkout necessary for our Add-ons/Edit Sales/Themed Sales. Additionally, please be sure to fill out our box item product survey this season so we can get your in-depth feedback on the items that you've received! We hope to have the opportunity to surpass your expectations in the future and if there is anything else we can do to make your experience better please reach back out to us.
One of my absolute fav subscription boxes. Probably the best value wise out of all boxes. The products are always amazing and never let me down. Great customer service and have only ever had one issue and it was resolved quickly.
Every box I get I usually love, filled with fun new things. This box was filled with stuff I had already received, for the most part. Very disappointing. Hopefully customer service will come through on their promise to rectify the situation.
Hi Shannon! Our team works hard to hand-pick the best products for our boxes each season. However, we understand that not all items can resonate with every member, which is why we always encourage our members to customize their boxes to ensure they receive items more in line with their preferences. Thanks for your feedback and we hope to have the opportunity to surpass your expectations in the future. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
I'm confined to home due to health for the most part. Being a 20 year old woman I want to be able to experience the latest trends in skincare, make up, and accessories and fab fit fun made it available for me to do so. I have the 1 year subscription and also partake in add ons and between the prices and quality of have it no other way.
Hi Meisha! Thanks for this awesome review! We're so happy to hear you're enjoying your subscription with us, including our exclusive membership sales! Xo
Ordered the spring box but it never shipped. After contacting customer service, they tell me they're sold out but sending me the spring editor's box which had items that I really wasn't interested in and a $15 credit. I still haven't received it and have spoken to customer service weekly to find out why. Every time I'm told its shipping any day now' which is total bs. Then the summer box came around and being a moron, I gave them another chance and added an extra $80 of product. Neither the spring or summer boxes have shipped and I have no faith that they will at this point. Buyer beware.
Hi April! We are so sorry to hear about your experience. We experienced some unforeseen inventory issues when moving to a new warehouse which caused some delays in shipping! We have passed along your information to the warehouse to look into your order. In regards to your Summer order, please note it will ship within one month of successful billing (by July 1st). Your Summer items are moving along well in processing. You will receive an email containing tracking information once it ships! Xo
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Lisa! Thank you for leaving us a review! It is always a priority to provide a seamless experience to our members, and we’re sorry we fell short. If there's anything that we can do to turn your experience around, please let us know. We'd love to hear from you!