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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I had left a product in my cart and they went ahead and charged me for it even though I didn't complete the checkout process. Also I Just received my box and it's a bunch of junk! Don't waste your money!
Ordered the spring box but it never shipped. After contacting customer service, they tell me they're sold out but sending me the spring editor's box which had items that I really wasn't interested in and a $15 credit. I still haven't received it and have spoken to customer service weekly to find out why. Every time I'm told its shipping any day now' which is total bs. Then the summer box came around and being a moron, I gave them another chance and added an extra $80 of product. Neither the spring or summer boxes have shipped and I have no faith that they will at this point. Buyer beware.
Hi April! We are so sorry to hear about your experience. We experienced some unforeseen inventory issues when moving to a new warehouse which caused some delays in shipping! We have passed along your information to the warehouse to look into your order. In regards to your Summer order, please note it will ship within one month of successful billing (by July 1st). Your Summer items are moving along well in processing. You will receive an email containing tracking information once it ships! Xo
FabFitFun seems like it should be an amazing idea. The products all look amazing. The whole thing would be amazing, if there weren't so many issues. First, there is a lack of transparency. I bought the seasonal box once and was surprised to see another bill from FabFitFun just a few months later. If I wanted to get the FabFitFun box all year round, I would have paid for the year. The customer service takes forever and also isn't very good. The site often has errors. I thought that I was purchasing the Summer 2018 box as it said "Summer 2018", but apparently I had missed the cut off date and it was a glitch. They are okay with returning money (when they know that they're in the wrong). Just generally disappointed.
Hi Natalie,
Thank you for taking the time to write a review. We are so sorry to hear that you had a less than perfect FabFitFun experience. We are continuously working to improve communication and transparency to our members as we certainly want each of our members to be fully educated about our product and have the best possible experience with us. We appreciate your feedback, and hope that you will reconsider your membership to enjoy all of the amazing things we have in store for next season!
Xo
Receiving my Fab Fit Fun box is like getting a birthday present multiple times throughout the year! I love the products! I really look forward to the different products and merchandise I receive. It's just for me and no one else!
Hi Kathy! Thank you so much for taking the time to review! We are so happy to hear you are loving the products in our boxes! We can't wait for you to see what we have in store for future seasons! Xo
Not impressed with their customer care. Took three weeks to get here.
When I filled out the survey I put that i wasnt interested in skincare. Guess what I got?
Four skincare products
(2 of which were basically the same thing just different brands)
I talked to customer services
Couldnt leave a review
Wouldnt let me return one of the items
I even asked if they could add a note so this wouldnt happen again. Nothing
They said if I upgraded they would give me the product I was hoping for...
Hi Whitney,
Thank you for taking the time to write a review. While at this moment boxes aren’t guaranteed to be customized according to your personal survey selections, your participation helps us continue to create the FabFitFun experience that our members will love. Upgrading gives you more opportunities for customizations, but we certainly want you to enjoy all of your box items. We take your feedback seriously and appreciate your input as it helps us continue to improve and create the best experience for you moving forward. We have some amazing things planned for next season, and hope you will stay to enjoy what we have in store!
I haven't received anything that tripped my switch in the last two boxes. I was thinking of cancelling. I will give it another try. I am 66 years old and the stuff I get is for younger people like my daughters.
Hi Roxanne! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We always encourage our members to customize their boxes to ensure they receive items more in line with their preferences. Thanks for your feedback and we hope to have the opportunity to surpass your expectations in the future! We want to make sure you're fully taken care of so we'll have someone from our team to follow-up with you via email!
Every box I get I usually love, filled with fun new things. This box was filled with stuff I had already received, for the most part. Very disappointing. Hopefully customer service will come through on their promise to rectify the situation.
Hi Shannon! Our team works hard to hand-pick the best products for our boxes each season. However, we understand that not all items can resonate with every member, which is why we always encourage our members to customize their boxes to ensure they receive items more in line with their preferences. Thanks for your feedback and we hope to have the opportunity to surpass your expectations in the future. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
It's been a horrible year with losing my only son last year. I find myself not wanting to do things or go places. I've been seeing these &! Just felt like doing something for myself just to lift me up a few times a year. Can't wait to see what I get and how I will hopefully force myself to start doing a little more for myself to get out of this rut!
I talked with two different people in the past week because I ordered two boxes and they made a mistake with the shipping address. Nobody found a solution, not even a refund. I didn't even got the chance to try the product but now that I know if there will ever be a problem with my box, they won't be able to fix it so what's the point of ordering now...
* FabFitFun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Camile,
Thank you for taking the time to write a review. We are so very sorry to hear about your experience with our Customer Care Team. We want to make sure you are fully assisted and will reach out to you directly.
Xo
This was my third box and I get so excited to open them. But this box missed the mark by miles and after reading just a few reviews, Im certainly not alone. Im a 62 yr old woman and its in my profile. So why would I need cheap tassel earrings and acne lotion? That candle smells awful too. Maybe they need to realize that just because its expensive, doesnt mean its a good quality. Im giving it one more try, then Im done. I wont be recommending them anymore unless things change.
Hello Elaine,
Thank you for taking the time to write us a review. We are so sad to hear that you weren't loving your Spring Box! While we are not yet personalizing boxes based on the survey you fill out in your profile, we are always working to curate the most exciting quarterly VIP boxes! Each box contains a completely different mix of 7-10 full sized items and members had the option to participate in Choice, which allows them to have a choice between items in the box! Below is a little more information on what choice is! We thank you so much for your feedback as we are always working to improve our membership for our members! We have exciting things coming up in our Summer Box so we hope you will give next season a try!
Xo
https://support.fabfitfun.com/hc/en-us/articles/115000823406-What-is-Choice-
I have repeatedly cancelled my subscription to stop receiving these boxes of cheap junk. I also had my bank block all future charges because after several calls to customer service (located in the Philippines) to cancel I am still billed. I received an email 11 minutes ago that another box has shipped. I will have to contact my bank and customer service yet again. What is wrong with these people? I will next be filing a claim with BBB. A company has never upset me so much. And over boxes of random junk. I really hope this business fails and they get what they deserve.
Hi Kathleen! All subscriptions automatically renew unless canceled prior to the subscription type's bill date. A member of our team has followed up with you via email to take a look further into this for you!
I love FFF so much, in our crazy fast paced life I rarely take time for me... so this amazing box showing up once a season 100% meant for me is such a treat. The very little issue I have ever had was fixed so kindly and promptly with their live chat and the community boards are one of my favorite parts of membership.
Thank you so much for the review, Melody! We're happy to hear that you're enjoying all of the perks of your FFF membership!
Xo
Rico was extremely helpful, very knowledgeable and answered all of my questions. Rico was a joy to speak with! Rico should be used to train all New Hire Customer
Care Members! He is a great asset to your company!
Not only do you get fabulous customer service... the products are great. Please stay consistent... highly recommend! And never a glitch in customizing the box... product information is clear... you get exactly what they promise...
Woohoo! We are glad that you're loving your FabFitFun experience, Mary! Thank you for taking the time out to leave a review! Xo
I just got the Fall 2018 box, my first one. I knew there would be some items I may not love but was disappointed. They make it look like you get all of these great things. I got tea towels? Really. I took this quiz and by no means did it ever ask if I would like tea towels! Umm no thanks. I want fun makeup, jewelry, hair care, fitness items. There are a couple mask, some lipgloss and a couple other items. I cancelled my subscription. I get ipsy for $10 per month and get way more fun items! I was really hoping for some awesome little goodies and just got random everyday crap I can buy at Walmart. Teapot, umbrella, tea towels.
Hi Jessie,
Thank you for taking the time to leave your feedback, and we're sad to hear that this box missed the mark for you. While we want each member to love every box they receive we also know everyone has different tastes and not every box will be a hit for each person. We are certainly working on offering a more personalized experience for each member and hope in the near future we will be able to cater our boxes to each person's unique interest and tastes!
Xo
My biggest issue is I signed up for one box, and as I went through the process, I was asked if I wanted to upgrade to a years subscription. I decided I would. I went through my credit card statement and found out I had been charged for 5 boxes, instead of 4. Fff did refund the initial box, however they stated that in FAQ they address the issue I had. I think they should be more up front about this, it seems a bit underhanded. When my box arrived and I checked out the contents, I wish I had gone with my initial "one box" choice. I'm 61 years old, I don't have much use for daisy hair clips, or a cheap plastic cactus cup with straw, but that is just me.
Hi Robin! Thank you for leaving us a review! It is always a priority to provide a seamless experience to our members, and we’re sorry we fell short. If there's anything that we can do to turn your experience around, please let us know. We'd love to hear from you!
I ordered my box on Sept 8 and still haven't received it. They say it takes "up to" 10 business days for the box to even ship which is okay i guess, just a little ridiculous in my opinion. What makes it take so long? I'm assuming they have the product ready to go? Not to mention that since I live in Canada, I have to wait another 2 weeks to even get the box...
I find it frustrating that there is clearly a priority over sending the boxes out to their "celebrity" endorsers instead of their actual customers. I can watch a million YT videos of people un-boxing theirs but that doesn't put the product in my hands!
I'm excited for my box, don't get me wrong but this shipping is probably the worst and least organized I've experienced. I ordered a set of curtains from CHINA and it arrived faster than this!
Hi Celine,
Thank you for your feedback! We're constantly working to improve our shipping process and appreciate your review. Our members are definitely our priority and we are working around the clock to ship out all orders! We ship all orders within a short timeframe each season which is why we have that processing period of 10 business days. We appreciate your patience and can't wait for you to enjoy your box! Please always feel free to reach out to our customer care team at fff.me/care if you have any questions about your account.
Xo
First... I'm aggravated that "celebrities' get better boxes. Also... the candle didn't last long so I call BS on the "retail" price. My necklace was awful. I wanted a bar necklace but nope. Awful... Better step up your game FFF because their is a lot of competition out there.
Hey Kelli!
Our affiliates and influencers get the exact same boxes as our members, we do not curate any of our boxes special for celebrities or influencers of any kind. Many of our influencers start off as customers and begin sharing on their social media accounts so much they become affiliates. Anyone can join our affiliate program by signing up at https://fabfitfun.com/affiliates/
What box you get depends on when you joined. It sounds like you received the Winter 2016 Box as your first box which was shipped to all members who joined by October 19th which is the day Winter boxes sold out. Anyone who joined after this date got the Editor's Box as their first box which is the one that includes the bar necklace, scarf, etc. We also made the Editor's Box available in the Shop section of the member dashboard so any members who wanted it in addition to Winter could purchase it there. The Editor's box is the box we offer in between season's once one of our seasonal boxes sells out, it is curated from past box faves.
We hope this helps clarify and we are really excited to start sending out sneak peeks of the Spring Box soon which we really hope you will love.
I've been getting the box for about three years now. I recently made the decision to cancel. I feel like I only use half of the items, as I routinely give my teen daughter one or two products that she barely finds use for. I can't allege there's been anything wrong with the products... but I don't wear cheap jewelry, I have enough towels and wine glasses, and there's only so much serum a girl can have. After the last box sat unopened for weeks before I even bothered to dig in, I realized that it wasn't for me anymore.
So a few weeks back I wrote "mixed review" I just wanted to add a little update. I had mentioned that the boxes take a long time to get to you, but my fall box has taken even longer than either of my other two boxes that I've received. I was billed on sept 5, I received an email on sept 11 saying it was shipped and here we are almost a full month later on October 3 and still no box in sight. I order from many websites, most of which are American and I have never experienced shipping as slow as FFF. I've even received packages from China and Australia weeks quicker than this. There really is no excuse for having such poor shipping. It truly is disappointing because the boxes are great but all the fun is taken out of them by having to put up with the "can't do anything about it" customer service and the inexplicably poor shipping. Could be a great company, but each box seems to come more and more slowly and no one seems to care to work on he issue.
Hey Jackie! Love to hear you are enjoying the products featured in our boxes! The only thing that makes us happier than a member loving our boxes, is a member loving our customer service. We pride ourselves on having an under 24 hour response time, even during peak times and we truly care about each of our members. We can be contacted via email at vip@fabfifun.com where you'll be responded to in under 24 hours Monday-Friday, you can live chat with us directly on our website, or even call us at 855-313-6267, our new phone hours are 8am - 5pm PST.
We truly value our Canadian members and while we know the exchange rate is less than ideal we try our best to offer a fair shipping rate. The shipping fee to send our boxes to Canada is around $16-$20 depending on how heavy the box is that season but we always split the cost and only charge our members a flat $8 shipping fee. Shipping to Canada currently takes 9-14 business days and we are always working on ways to improve so we do hope to slim that window in the future.
Since we send boxes seasonally instead of monthly there is a lot more excitement and we know members get really antsy during those shipping months (September, December, March, June). We process all orders within 10 business days of the charge date but we are definitley working on ways to improve. We are still a smaller company but we are growing fast and making changes as we grow. We appreciate you sticking with us and giving us your feedback, we hope to dazzle you with our service moving forward. I'd love to chat with you more via email and get more feedback if you're open to it. Feel free to message me at nika@fabfitfun.com.
Xx
Fabfitfun is an amazing subscription but the only thing I didn't like was that they make us do a profile on what we like and don't like and at the end they don't go based on what we put down witch is not a good thing. I think they should look more into what we like after all we do pay a few bucks for the box. It's always amazing but this month I got some stuff I would of prefer not getting ever again.
I suggest you put your patience and/or bull crap cap on prior to the call because you will need it. I won't bore you with my details but suffice it to say they are the worst company I have ever dealt with. I suggest going through your credit card company because you will be driven crazy by what you hear on the phone when you speak with them and most likely they will be useless. Let's all do our part to help other people and report them to the Better Business Bureau as well.
Hi Cheryl, we're so sorry to hear about your experience! We always strive to provide our members with the most efficient experience possible and we apologize that we missed the mark. We hope to have the chance to surpass your expectations in the future and if there is anything we can do to assist you feel free to reach out to us at fff.me/care!
I ordered this box 11/28/17 and it still hasn't shipped. I have live chatted with them many times and was assured I had nothing to worry about I would get my box just in time for Christmas. That was until today when I messaged them because my box still hasn't shipped and they said they could guarantee anything. This was supposed to be part of my daughters Christmas now I'm pretty sure it won't be here in time. There is no reason it should take this long.
Hi Abby,
Thank you for reaching out. We are so sorry that you have not had an amazing experience with shipping! We are working each season to improve our shipping methods. We definitely want to apologize for the delay of your shipment. We hope that you have received your shipment and that your daughter loved it! If you have any questions our Customer Care Team is always available to help!
Everything is great: from consultation among a variety of products, selection of cosmetics that suits me, fast ordering, beautiful design of the box, postcard, discounts on the next purchase, to beautiful cosmetics that work!
We appreciate the kind words and awesome review, Karen! We look forward to many more seasons together! Xo
Not only does this box always come with at least ONE amazing item I can't live without, it usually is full of them. Beyond that, the customer service is without equal. I rarely have an issue, but when I do, it is swiftly resolved by the friendliest and most knowledgeable representatives. I didn't get passed from person to person and it felt like FFF truly cared that I was happy. I was, and I am. The only downside is that it's so good I'm going to go broke! Lots of items great for gifting as well.
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Brenda! We're sorry to hear about your experience! We had a look at your account and we can see that you've been charged for one of our sales. Please know that all of our sales has an automatic billing system and any items that are in your shopping cart once the sale closes will automatically be billed to your account on the scheduled billing date. As we noted on the site, FAQ, and email notifications, there is no checkout necessary for our Add-ons/Edit Sales/Themed Sales. Additionally, please be sure to fill out our box item product survey this season so we can get your in-depth feedback on the items that you've received! We hope to have the opportunity to surpass your expectations in the future and if there is anything else we can do to make your experience better please reach back out to us.