FabFitFun

Nothing is an issue or inconvenience to the fabfitfun customer service team members! They are always so helpful and polite. The advisors are doing a fantastic job especially in these challenging times.

If you are an annual paying member, you get access to the product choices before anyone else. It doesn't really matter though because they ran out of two things I wanted within minutes of sending out the email to their members. I contacted support and was told they had indeed run out and they were so sorry. They should have enough products on hand. Especially, the first day of getting to choose what you want. Don't waste your money. Instead of it being a fun process, it's stressful and frustrating. I can't speak for anyone else. This is my own personal experience.

Great they sent me a wireless charging pad, I would have to buy a new phone to use this. Value $0, again this season they have sent face mist, you will receive pretty much every season must be something no one can sell. A cooler bag stated value $59, Not waterproof so moisture from your lunch will make this wet and full of bacteria. You might get a notification previous to shipment to chose your items, but that is iffy.
If you want to cancel your select membership you will have to wit until it expires. Keep your money, ask for samples when you are at the cosmetic counter purchasing an item. They are happy to give samples to their good customers. (good meaning those that actually purchase)

I have been a member at fabfitfun for a few years now and always look forward to their boxes. I did not receive my summer box, even though it said it was delivered. They helped me resolve the issue quickly.

I have accidentally put a wrong postal code on my address. Contacted delivery service many times with no luck, the package was return to sender. I then contacted Fabfitfun CS and they helped me straight away by arranging the replacement.

Signed up as an annual member. First box, I was so excited. I even added close to $200 of add ons! Status updated on 2/17 that my box would ship soon. It's March 26th, I'm still waiting, and tracking number is just that... a number... no package has been picked up, nothing has changed. 6 chats and emails with customer service and nothing! Save your money!

I ordered this damn box on Sept 1 and it's Oct 6 now and all the customer service has to say is "no worries, your goodies are on their way!" it's a pain in the $#*! trying to get any sort of real answer out of the live chat "people". Who buys something and wants to wait over a month to receive it? Will not be ordering again. Maybe they should concentrate on shipping to real customers and not worry about making sure every B list celeb has them first.

I love fab fit fun! They make luxury items affordable so that as a mom, I don't feel guilty pampering myself. Anytime I've ever had an issue with an order, they have been quick to resolve it immediately.

This is a great quarterly subscription box. I have received products to try that I might have never tried if it weren't for FabFitFun. Really enjoying the variety of home, skin, hair and feel good goodies received.

I started up my subscription after about a 2 year break. I had built up so many products and needed the break. So I was excited to rejoin. The first box back I a little disappointed. I just got my customization products I picked. Nothing else. Packaging was not as nice as I remember. I contacted customer service. I was advised, there is less packaging, due to sustainability purpose. I can understand that. It just looks bare. Also I remember you use to get customization options and then additional products, which I really enjoyed, because it's like little surprises. Well I was told from customer service, after renewing they don't do that anymore. So I will only get what customization items I pick. I wouldn't have rejoined had I known things have changed like this. Not worth it in my opinion.

I am so glad I subscribed to FFF, & I recommend you purchase the annual membership so you can customize your box. Such a wonderful selection of quality items, & prompt friendly customer service too. I also love the big sales for gift giving, & there is no shipping fees. Everything shows up in your next box... the best ever treat to myself every season! An unbelievable value (that's why they always sell out!)

Three years ago when I started getting the boxes there was so much in them. So many choices everything now it seems to have really decreased. Once my current subscription ends I will not be renewing it.

I did not receive anything I truly like felt was worth paying for this. I'm just getting things that will go straight into storage and might never actually use. Tons of lotions and creams. I was hoping to get the eyeshadow since I mentioned I love make up. Why bother with their surveys? Lastly, I was charged for upgrades I didn't add. Customer service is nice but tells me they've fixed things each of the 6 times I had to call. Awful waste of time.

I have been in contact with customer care for almost a week now after purchasing my box 14 business days ago (three weeks ago). Every time I talk to them, they give me NO new information on when to expect my box will be shipped. And, I ask for compensation for my wasted time and they say the same thing "we've already credited you $10" as if I am going to repurchase this box! Do yourself a favor and avoid FabFitFun at all costs. Great idea but terrible customer service.

I am so exited and can't wait to get my first box! Customer service was very helpful resolving few problems I had with setting up my account. I'm looking forward to discover all the wonderful products!

My experience with customer care is absolutely amazing my only concern has nothing to do with the service I was provided. I wish the fab fit fun would clearly State Whether an item is gluten-free or not. There are some people that have severe gluten allergies and it would be helpful to know without having to call every single time or dig deep online to figure out if a product is gluten-free.

While I usually like most of the content in my box, this company and it's supply chain is a joke. If you order anything extra in their monthly sales or on the online shop, don't expect to see it for almost a month or more. I was told on a live chat that processing orders can take 7-10 days THEN shipping can take 2+ weeks. One order I had took about 3 weeks to get in, failed to show up on my account properly as an order thus making it borderline impossible to track, and then I get it to see that it is the wrong stuff. Word of advice: look around for a better company because the subscription box industry is only growing and this company won't be able to keep up with any half decent competition.

FabFitFun is definitely the latter... I absolutely love spending time browsing the site for great finds and introduction to new products. I'm only disappointed that I don't have unlimited amounts of time to spend doing so, which results in me missing election windows for the program boxes and EDIT/other sales opportunities. The fun is great, but becomes just a little less so when "favorite" choices have sold out before I've seen them.

Fabfitfun boxes are the highlight of my seasons. I look forward to each box and even if I am not thrilled with all the items, I always end up loving a couple which makes the whole thing worth it. The customer service is prompt, nice and they give exceptional service. Vivien in particular was wonderful.

I recently had an issue with a shipping glitch and Jett from customer service went all out to fix it. His quick thinking and problem-solving skills really saved the day! It felt like a friend was trying to help me; thank you!

As Amazon has chosen to implement a temporary ban "to protect Prime customer experience" against FedEx I wish this company found consumers as important. My package never arrived. I'm being told to do the leg work to track down my own package via FedEx and postal service. When finally contacted via email I'm being told it is a common occurrence for packages to be marked as delivered (up to five days prior to delivery) and to wait the five days before re-contact. Now Fab is wanting to withdraw money for my next box before resolving said issue. Needless to say I am a very displeased customer and plan on cancelling my membership before even getting to experience any product.

I go on and off with fab fit fun and I typically do an annual pass. I love a lot of their products and I'm usually willing to purchase more.
My fall box just came with my 4 customized items (no complaints) and my 3 uncustomized. I kid you not… I was given a bag of cough drops and a smart water (not reusable, just a water I can buy at the gas station for $1.50). A few months ago, I'd say go order now! Now I'm wondering if they are running out of product or something?

I did receive a quick response… And a $10 credit. My spring 2021 collection did not include any items except for one that was picked for me, the two other items are what I chose for myself. The other products were what I call as the leftovers from other seasons. None of those matched your season catalog which I sent to the company. They offered to do a $10 credit I would rather send whole thing back all of it... so I am saying that I did not get what I paid for.