FabFitFun

As a Select Member, I wrote in to inquire if they sent an email about customizing because I didn't recall getting one. She let me me know one was sent and when and that it may have been may have gone to my Spam. Regardless, Zam offered me the opportunity to select (2) additional items since I missed out on the chance to customize my box. I certainly didn't expect that response since the box I received was already so amazing. It's service like this that FFF will keep me as a customer. Thank you!

I ordered extra items and got online early to customize my box I didn't receive the items I paid extra for or my customization and this was the fall box which after many emails just received nov 17 and your rep canceled my subscription on his own instead of helping me

I love FFF, it's been a great experience. Loving all my things I've picked out,as well as the extra surprises that are added to the seasonal boxes! I've made mistakes when ordering and FFF was on it and helped me resolve the issue within 10 minutes! Thank you so much to the entire FFF Team / Family for all that you do to make it great experiences for everyone!
Sincerely ~ Tammy

I needed to cancel my shipments as luck of funds re covid and no work. She was helpful was able to refund me for what I was charged with late yesterday and cancel that shipment. When I get back working again I will definitely be signing back up. Thanks again Zam!

I LOVE receiving my seasonal fff box! Fff gives me the opportunity to try new products that I never would have tried or paid full price for. There have been products I love that I end up purchasing when I'm out because I can't live without them. My skin has never been better! I also love that I can do add ons and get products I've been wanting try at super low prices!

I enjoy getting to try new products on a regular basis. I no longer have time to really research and purchase what I want. It feels like a pretty good deal but I have a hard time with having to pick items when I don't want some categories. I really dislike receiving items that I don't care to have.

Got a great discount code on Snapchat and figured. Loved my Editors Box... which prompted me to treat myself to an annual membership. Beyond happy and everything is FULL SIZE! You get your moneys worth in the first box alone! Plus with annual membership you get to hand pick a few of your items or can leave it to FabFitFun to select for you. You also get early access to Live Edit or Edit Live. Forgot you also get great coupon codes to purchase items from your box that you just have to have

My experience with the fff community has always been warming and so kind! Thank you so much for having people with great personality and knowledge to help us with our needs! Absolutely adore the FabFitFun team!

I had an issue after re activating my membership. I was not given the opportunity to select the items in the members box. I spoke with Eden who was very knowledgeable and resolved my issues and handled my concerns.

I had a problem with a defective bottle of a great product and customer service was very quick to respond and resolve the issue by replacing the defective product. Thank you for standing behind the products you send us!

I received the wrong item in my fabfitfun winter box. I contacted the live chat line and they resolved the issue and promised to send me the correct item within 5 minutes. They were very professional, efficient and helpful.

I have not received my first box yet, so I cannot attest to the products yet. However, I did have an issue with my subscription, and their customer service representative when well beyond my expectations in resolving the issue.

I had sent an inquiry about my box not arriving. Kiana replied that it had been delivered (so she had looked into it without prompting) but she would replace it and the add ons. All without me having to say i've Been home, I always check my mail, etc etc. Other companies or reps would have put me through the wringer on whether it did or didn't arrive. And I would have been left with a bad taste in my mouth. But they didn't and i'm so impressed. Turned a negative into a positive.

My fall box arrived severely damaged. Ariel from customer service was very helpful. She took care of the situation efficiently and with empathy. I have been a member of FFF for many years and this was the first time I had to contact customer service. I was very impressed. The company really does take care of its members.

I missed my customization window for the first time ever - in the middle of the night I messaged Fab Fit Fun on FB. I doubted they would do anything but WOW! They sent me a photo of customization options and I replied with my choices and they got it done! What a great job. I've led Customer Service teams for 30 years and am VP at a Financial Services firm and will use this experience as an example for my teams! Thanks Fab Fit Fun!

The first box was pretty good and the second was terrible only 1 item that could be used and the rest terrible. They sent a necklace that only a child would wear. I called to see if they could help me and all I was offered was $5.00. Too bad, I was happy with the 1st box and thought it would make a great gift for 3 of my girls. What makes this worse is being a Canadian customer and Canadian funds to US. VERY VERY Disappointed and NOT FUN

I truly enjoy receiving my box each season. I look forward to opening it up and seeing all of the goodies inside. Most of the items in the box I love and it introduces me to different brands I am not familiar with. I share many of the items with my daughter. I have had a couple of delivery issues, but the customer service team was able to resolve the issues quickly and efficiently. I am a happy customer!

I needed assistance with a large charge that came through. The representative was very understanding to my situation and although there are no refunds or returns allowed for a one-time cancelation. This was able to be done since the authorization had just went through within 3 hrs. SO GREATFUL!

I ordered my box in early March. Was hit with the money exchange way after the fact. Of course I knew there would be one but was not put on my bill. Now here it is May still no box and many lame excuses. How is it they can get away with stealing our money and abusing the postal services as an excuse for not recieving our item is ludicrous! Just another American company ripping off the consumer and getting away with it. Oh and how condensing and rude their salutations on mail are. Excuse me "love" WTF!? I don't even know you. Send our orders on time and include the exchange on our original bill and stop ripping off people! Disgusting and unprofessional company for shame!

I had a duplicate item in the same box. I emailed customer service and they responded immediately. I was asked to take a picture to show the duplicate item and without question they stated that a new item would be sent. The experience was nice and they took good care of my concern. It was amazing service!

I received my awesome box but realized i was missing an item and my serving tray broke, this was a first. Thier customer service was awesome. They not only shipped out a new tray but a whole set! Highly rec FabFitFun

I've had problems before and got great customer service. And then my package got lost in the mail and it took them three months to replace it so it depends on the situation on what kind of customer service you get

I had a question and I sent an email as well as chatted with customer service. Both customer service reps that I worked with were absolutely wonderful! They were polite, informative, and professional. I appreciated the quick resolution and responses. I didn't feel like I was talking to a computer with automated responses.