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FabFitFun has a rating of 4.4 stars from 4,188 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 5th among Subscription Shopping sites.
This company responds to reviews on average within 12 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
You will see negative reviews on the "welcome box" because it is the same box that is send to everyone for the special $25 fee. A jump rope, ear buds, protein shake, small necklace, nail polish etc. I had the exact same reaction. I thought what a WASTE but decided to give it 1 more chance. When I received my summer box I was pleased. A contouring palet, shaving lotion, eye cream, necklace etc. it was worth the $40. I'm going to see if the next box is as good. If it is I will keep the subscription but if not I'll stop. All I can say is give it a chance. I will say that the customer service is almost non existent.
Time was helping me today and she was very friendly, helpful and understanding. She was also very knowledgeable. She needs a raise.
She does her job to the max. If only all Customer Care were like her it would be less stress on everyone.
Hi Janice! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
I've received the Spring and Summer boxes and LOVED them! So many different items in the box. In the Summer box, the Cargo highlighter was broken in my box, so I contacted customer service and they quickly sent out a replacement item. A beautiful eye shadow pallet. Loved how quickly they responded to me. Can't wait to receive my Fall box! So Excited!
Hi Melody!
That's amazing to hear! We're so happy that you're loving your box! We can't wait for you to see what the Fall Box has in store! Thanks for being a member!
Xx
I love receiving these boxes. As an annual member, I can choose everything in my box and I love that. I love that I can get everything -almost- skin care or everything home decor if I feel like it. The product are always great so when I don't love everything but still want the box, these items make amazing gifts.
Hi Gwen! Thank you for taking the time out to leave a review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
At first, the boxes were really good. The last two boxes were just sad. This last one (I have cancelled) is Just embarrassing. I received a ridiculously cheap looking plastic cactus drinking cup. Looks like it came from The dollar store.
I received bedroom slippers I could buy for 5.00 with a fff value of 48.00? No way. Makeup rounds, Cheap polyester Scarfs, a silly looking hat I will never wear with a fff value of 85.00, and a cheap watch fff value day 105.00? No way. That's just ridiculous. Just so cheap and everything made in China. I could purchase everything that came in my box for less than 50.00
I actually tried to cancel many times before the box was shipped. The web site wouldn't allow me to cancel. It kept circling back to "we want you to stay". I gave up and the next day it said my box shipped. I'm done with fff. Just not worth it! Cheap cheap cheap!
Tip for consumers:
Not worth the money.
Hi Lynda! Thank you for taking the time to leave us a review! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We always try to include new and exciting products each season, and we hope to have the opportunity to surpass your expectations in the future.
The quality of the items is always on point but you need more variety. Serum, serum, serum, face oil, moisturizer, serum, lotion... love you guys but jeez! We do t need any more serums! Have a beautiful day!
Hi Nichole! Thank you for taking the time to share your thoughts and feedback with us. We have passed your feedback to the appropriate team so that they are aware of your insights about this.
I've been a subscription member of FFF for a year. I'm so impressed with the quality and variety of products as well as the value!
I've been able to discover new products that have truly made a difference in my life. It's worth every penny!
We're happy to have you as a member, Susan! We are thrilled that you're loving the items and look forward to sharing more seasons with you! Xo
Any time I have needed customer service it has been amazing! I've talked to customer service 3 times and every time has been great. It's so nice to talk to customer service that actually knows what they are doing! I accidentally upgraded my subscription and they refunded my money and fixed my account in a very timely manner.
Had mailing issue with my box and they covered a refund.
Thank you for taking the time to review, Fabiola! Xo
I am happy with Fabfitfun…. I subscribed because wrnare able to fully customize …. This is important to me especially because I have allergies to ingredients in some make up/skin care products. I like being able to review choices/check ingredients before customization, so, I am concerned about upcoming changes to the way spoilers/choices will be done
Hi Christine! Thank you for taking the time to share your thoughts and review with us. We appreciate your feedback and will pass this along to the team! Feel free to reach out to our Customer Care Team if you have any questions, we'd be happy to help!
I had an issue that required me to call customer care. While I wasn't able to get through right away once I did the Representative was extremely helpful and knowledgeable. She was able to rectify my issue in a matter of minutes.
Hi there! Thanks so much for sharing! We're so happy to hear our Customer Care team was able to assist you! Xo
I received my first box today from FabFitFun. There were 9 items - I will use all but 1: a full size blowout conditioner that smells great. I just don't blowdry my hair. One of the other tubes leaked during transit - I called and immediately got "Monica" who offered to replace the leaking tube and the item it leaked on. I had no trouble, didn't need to ask for the replacements, they were offered. My experience with customer service at FFF has been great. And, the other items will start getting used TONIGHT.
Tip for consumers:
My experience has been great; no complaints!
Hi Donna!
Thank you so much for the great review. We are so happy to hear that you're loving your box and had a great experience with our customer care team! We'll pass your kind words along to Monica as well:)
We're so excited to have you as a member and cannot wait for you to continue enjoying the membership!
Xx
Was charged for something I wasn't suppose to have been but when I contacted customer service they took care of it immediately! Everyone was so helpful and friendly and I appreciate that so much! Just another reason I am a returning customer
Hi Melissa! Thank you for taking the time to review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
My first experience with FabFitFun was full of kindness and professionalism as well as making my new order smoothly and sweet. I will definitely recommend FabFitFun to my friends and family. I look forward becoming a long time customer moving forward. Thank you FabFitFun.
Hi Mona, thanks so much for sharing! We are so happy to hear you are loving your first box! Welcome to the FFF Family! Xo
I'm new to fabfitfun, so this was my first experience after my intro box. I couldn't customize my order. Joe was very helpful and even asked if I wanted further help after the first issue was resolved. Thanks for great customer service.
Hi Pamela! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I had a concern and reached out to the FFF team. I quickly received an explanation along with direction on how to best utilize the service from Isaac Q. Isaac was great and went beyond of what I expected. Thank you Isaac!
Hi Teresa! We're so glad our Customer Care team was able to resolve this quickly for you! We always strive to provide our members with a positive, streamlined experience. Thanks for this great review!
Professional, very kind. He was willing to credit a product and or give me a new product or something different if I was Happy. Was able to answer other questions with other products that I was still needing to receive. He even emailed me to confirm. Denver was the best!
Thank you so much for your feedback, Cheryl! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I have enjoyed my year of FFF! I have liked most all of the options to pick from and being an annual member has allowed me to customize every box. I have even ventured into the ReFill subscriptions. I plan on renewing my membership. Can't wait to see what's up for the Summer 22 box.
Hi Shannon! We are so happy to hear that! We’re very grateful for members like you and hope you stick with us for years to come! Xo
I love FabFitFun! I love receiving different items every season. Cant wait to receive my fall box.My favorite item this season is the tea pot I also can't wait to get my add ons there were do many wonderful add ons can't wait to see what the winter box brings
I purchased the box couple weeks ago and still hasn't been shipped. I realized AFTER I purchased they sent an email saying it will take up to a month for the box to be shipped then another two weeks on top of that to get to me. Something they fail to mention when the describe "how it works". This is supposed to be my daughter's birthday present and now I have to buy something else to make up for her box not been here. Which she is already excited about. I feel scammed. I think is dishonest of this company to take your money and wait that long to ship the product it should be a two way trade. Also they should be force to explain the lengthy wait so costumers know before making the purchase.
Hi Itzel! We are sorry if there was any confusion regarding our shipping timeline! We do state in the Terms and Conditions as well as our FAQ that boxes can take up to a month to ship out after successful billing! We are so excited for your daughter to receive her box though! We hope to surpass your expectations in the future! Xo
I was very disappointed with my last box and I just wanted to let them know and Amber was amazing. Excellent Customer Service and she actually refunded me for the box.
I was totally surprised with this and was not expecting this. Very, very happy with Customer Service.
Thank you
Hi Julie! Thank you for taking the time to share your thoughts and feedback with us. We're so happy to hear that you had the most exceptional experience! We hope to have the opportunity to surpass your expectations in the future!
I thought i had an issue with Fabfitfun sending me the wrong box. The customer service went beyond to check everything out. They couldn't figure out how i received the wrong one but kept looking. Then it hit me, it was my add-ons that i was looking for, not my box. I felt so foolish and apologized for my brain not functioning properly. Guess being stuck inside for so long had affected me. Lol. They were so professional and told me not to worry about it and told me that box was being put together. I still feel foolish. Should have checked before i made that poor woman go through all that work looking for my seasonal box. But she was great and kind
This is just so sweet, Janice! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I had an issue with a promotion code and the rep provided me with an alternative solution since none of the codes provided via email or via CS were working. The alternative was to provide me with the same only as a manual entry to ensure I received the promotion being offered at the moment. Loved the help
Hi Yary! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we're so excited for you to try out your Winter products! Xo
I spoke with Shawn and she was help full and sent me a replacement for my missing item without any questions. I also was disappointed in not getting a particular item in my box and she is sending that as well.
Thank you Shawn and thank you Fabfitfun
Signed up for an annual subscription, so I could have early access. I chose my item for customization 1, wanted to add 1 of different item in that category to purchase at an additional fee, it wouldn't let me, even though I saw it let other annual members. I did live support chat, my issue still couldn't be resolved. Had I known, probably wouldn't have signed up at all but certainly not the annual. Would've now been cheaper to purchase the items direct from the manufacturer.
Hi Vanessa! We are sorry to hear that you missed an item you wanted this season! We always strive to provide enough inventory so that all members can pick their additional items during Customization, however, keep in mind that items are only available while supplies last. We hope you’ve still selected items you love and can’t wait for you to receive your Winter Box!
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Sorry you did not love the Welcome box but so happy to hear you enjoyed your most recent box from Spring 16. Our next box is going to be a hit and we really think you'll love everything included, we hope you'll come back and update your review. Summer 16 boxes ship this June, can't wait for you to fall in love!
If you ever have any trouble reaching our CS team via the web form online please send a direct email to vip@fabfitfun.com or call us at 855-313-6267 Monday-Friday 10am-5pm PST.
So happy to have you as a customer!