FabFitFun

This box has great customer service, amazing prices, great sales. I've had nothing but perfect experiences with them. Including emailing customer service for questions. I've been a subscriber over 2 years and this is one of the only consistent subscription boxes I will continue to keep!

I am a New customer and did not realize how the experience of buying products from their shop worked. As I now know if you put stuff in your cart it automatically at the end of charges your credit card, you have to do nothing. I had an issue with that happening and moments I mean moments after I emailed it was resolved! This company is unbelievable! I will remain a customer for years to come! Spreading happiness, togetherness, quality of life!

Due to my work situation, I had to cancel my subscription. This was upsetting to me but Chandler made the situation easy and painless. Thank you for having amazing customer service representatives; this helps us all right now when we have bad situations happen in life.

I did receive a quick response… And a $10 credit. My spring 2021 collection did not include any items except for one that was picked for me, the two other items are what I chose for myself. The other products were what I call as the leftovers from other seasons. None of those matched your season catalog which I sent to the company. They offered to do a $10 credit I would rather send whole thing back all of it... so I am saying that I did not get what I paid for.

Don't have an issue. Usually all stuff comes in quickly (wished it was fewer boxes, I'd wait too!) I have been All Acess for about three years now and during that time only had one issue that was never resolved. I like the early access and ability to choose my items in each seasonal box. High quality items at very reasonable prices. Would recommend as a holiday gift to yourself to get All Acess.

Just checking if my hat was going to show up anytime soon. I got my replacement order in, after ontrac lost it. Except for my fedora hat. Remy checked and said they would send me one in the next week. Thanks

I have been waiting for my winter extra box & bundle order ever since November 2019 I have not received it. Zac was able to fix the problem & make sure that it will be shipped out to me. There was a few other questions he answered. Thank you again.

So I am reading all these negative reviews about customer service and products. I don't know what has happened here, but for my experience I had no issues with customer service. Sending out the boxes always takes time. People need to be patient. You will receive your box! I had a yearly membership and loved most of the items that were in my boxes. And then when i decided to cancel, i had no problems cancelling the subscription. I don't know what the policy is on the gift cards since i never purchased one. I agree that some of the items they advertise as retail prices can be found cheaper at other websites, but overall still a decent deal if you ask me. I don't think this company is a scam. I guess just bad management? I was a happy customer and may return if they have a good promotion to get their old customers back!

I have been a subscription member for about 3 years and I must say, I am never disappointed. I do forget to pick out my stuff in time but I'm very happy with whatever I receive. If I won't be using it, my daughter or son's girlfriend use the items.

I received the Fall 2020 box this morning and cancelled my subscription. What a box of junk! I will use absolutely nothing that it contained: a cheap-looking tote bag, some plastic hair clips, a piece of ugly costume jewelry, pumpkin room spray, clear brow gel and other random crap. I can't even regift this stuff because I would be too embarrassed.

They always give great products. I've never gotten anything I didn't like or enjoy. I had an issue with shipment, I messaged them and was promptly responded to with a solution. It's very much appreciated.

I cannot put to words how obsessed I am with this subscription service. Something about only receiving the box four times a year builds up the excitement. I love the packaging and that they keep in touch with reminders and calendar events. My son is three and even he gets excited with me when I get the text from FedEx about my packages arriving. Any issues I've had with any products has been quickly and efficiently resolved through email. Love it.

I have been an annual subscriber for 2 years now and almost all seasonal selections have great products to choose from. Plus customer service is excellent whenever I had issues with broken item from shipment.

Can't add what advertisements shows to your bag. May be you guys should allow customization first to customers and then bill them for the first time. So that they know what they are getting before getting billed. It saves time for customer and csr both

Also, before signing up it showed it will get first box free but I was fully charged and didn't get any discount as stated. Waste of my 3 hours! Never recommending.

I apparently signed up for a 1 year subscription and realized in less than 24 hours (after I saw a charge on my account for almost $200)I had made a mistake and didn't want an annual subscription. I cancelled membership, but boxes kept coming and were filled with junk products. It was difficult to get in touch with customer service and Nobody would help me cancel. I was trapped! There is no way out so be careful before committing. For the box I did want and paid for in fall 2020, the products for customization are never available, so you get stuck with the junk.

Don't get me wrong, I love getting my quarterly boxes, but the customer service is awful. I've only ever had one good person (Alex) in CS that helped me. I received a coupon code a couple of days ago that was for $10 off your next box. Thinking I could have it applied, because it says to email CS to have it applied, I did just that. Now the people at CS are telling me they can't apply my coupon code because I'm already a member? No freaking way. I'm sorry, but that's false advertising. To say "yeah here's $10 off your next box" (which is a good deal for those of you who don't know), and then tell me, "well we can't apply that because you are already a member" even though the coupon code is totally valid. It's a load of bull. Don't send me coupons if I can't freaking use them! False advertising at it's finest folks.

I am a seasonal member and have been introduced to some of my favorite products through the boxes and edit sales. The wack jobs on here who are writing reviews complaining that they were "fraudulently charged" for what was in their cart, need to work on their reading comprehension. The site clearly states that whatever is in your cart will be billed at the end of the sale. Keeping it in your cart reserves it. People really like to have stuff to complain about, even when it's their own fault.

I live in Canada so expected a certain shipping delay but after waiting for over 2 weeks for my box and not seeing any movement on the tracking data I inquired with CS. I received an obviously copy & pasted response saying that there has been a delay in processing my order... If there was a delay then why did they send me a tracking code? Why do they have that BS shipping schedule posted? I don't understand how this company will survive if they can't keep their shipping promises.

I got my first editors box and was very happy with it. Of course you might get something you might not use but that's what the surprise factor is right? Love the add on value. Way better than even sale prices most of the time

I had done some black Friday browsing and left something in my cart. I was quite surprised when I woke up this morning to my card being charged for the item left in my cart. I never authorized that payment and it is unacceptable to automatically charge someone for something they just put in thr cart. The customer service rep did the right thing and refunded me but Fab Fit Fun needs to fix their policies on automatic charges. I can't imagine what will happen if someone doesn't actually have the money in their account and they suddenly get surprised with a charge they did not authorize and hit with a overdraft fee or something. Not a good path for any company to be on

The customer service rep was helpful. Everything is fine.
However, The note posted online was misleading, it stated [All products in your cart will be automatically billed on February 24,11:59 PM, PST no checkout required.] The automatic billing hit 24 hour earlier then it stated.

I enjoy this subscription box so much for too many reasons to list, but besides the great fun products, I just wanted to point out their customer service is above any other company I have had to deal with. Thank you for valuing your customers.

The winter box was fine. I got some cute things I liked, but the Sale experience has been a nightmare, with poor customer service nearly every stop of the way. I would not recommend this company unless you literally only intend to order the subscription box, and then never access their website again. I've gotten probably 50 different subscription boxes over the years, for myself and as gifts for others, and this has been by far the worst experience. Save yourself the money and headache.