FabFitFun

The winter box was fine. I got some cute things I liked, but the Sale experience has been a nightmare, with poor customer service nearly every stop of the way. I would not recommend this company unless you literally only intend to order the subscription box, and then never access their website again. I've gotten probably 50 different subscription boxes over the years, for myself and as gifts for others, and this has been by far the worst experience. Save yourself the money and headache.

I find Fab Fit Fun to be shady! For example, I referred a friend but she used another code so I didn't get the $15.00 referral bonus and customer service was less than helpful. Or the starter box was sent to my elderly mom before she got her "starter box" which they charge $10.00 for they charged her $49.99 for a full box and said she didn't cancel in time but she was still waiting on a starter box how will she even know if she likes it. I spend so much time contacting them over billing issues, it's just not worth it for me to renew with them.

I'll likely donate everything I received, so hopefully someone out there could use it. All the items were pretty mediocre. And even more annoyingly, I filled out the survey of preferences when I first registered. Basically, everything I received was the exact opposite of my noted preference. Maybe it's a joke I'm not privy too. This subscription is a joke. Don't waste your time, money, or excitement on it.

I've gotten 2 boxes from them and I liked them but was going to cancel before next season. I seen they were having the summer edit sale and I chose a couple of there items but never checked out. Now I'm getting charged $70 because they automatically charge you for the items in your cart when the sale is over. The most ridiculous thing I have ever heard a company do! If anyone's like me, I add things to my cart on multiple sites because I like the items but sometimes I decide not to get them. I wish I would of seen all these horrible reviews before ever signing up.

So pleased with everything FabFitFun thus far & i'm thinking it will only get better! My experience with customer service rep Jeanne, whom i called frantically with a simple question, was lovely & did truly make my day. She was so sweet & very thorough/not over the top phony nice but genuine & truly put me at ease along with adding to the already obsession i have with this company! Thank thank you all!

I absolutely love getting my FabFitFun box 4 times a year. This box may be a little pricier than others, but it's well worth it for what you receive. I love that I can customize it and if there's ever an issue (rarely happens) they take care of it in a quick timely manner. Definitely recommend!

Christopher was amazing and so helpful in resolving my issue with a product I received that was broken. What a kind, personable and professional individual. FabFitFun is lucky to have him on their team!

I had to spend 30 minutes working out a refund with customer service because of misleading information on the website. I signed up for a seasonal box. I was given an offer to upgrade to annual so I could customize my box immediately. I chose to upgrade.

Rather than upgrade the subscription I had just purchased, or override that initial purchase, it charged me for BOTH. Worse yet, the annual subscription benefits wouldn't start until the following season.

If the company would've been more clear about the process, I wouldn't have "upgraded".

Customer service was able to correct everything but it was a giant waste of my time.

This is a fun quarterly subscription. Being an annual member I get to customize all the choices in my box. There are usually many items to choose from. Love that there are also sales that we can get stuff for 70% off or more!

They were supposed to send my box out a month ago, i ordered over $100 in add ons, and they still haven't sent it. Customer service said they would send me updates, twice. Still nothing. I asked for an address change as I am leaving, nope, not possible, even though it hasn't shipped. I will be cancelling my subscription.

I somehow accidentally signed up for both a seasonal box and also annual, so I was charged twice. I emailed customer service and within 8 hours they got back to me, explained what happened and are refunding the subscription I didn't want. Very helpful.

I made an error in purchasing something from FabFitFun today. I was quite upset with myself that I did this and felt discouraged and a little depressed that I'd have to call customer service and admit how foolish I was. Thankfully, I had an excellent customer representative who made me feel better! I was comfortable discussing the issue with them and they listened thoroughly to me. And I cannot express enough how much of a difference my customer service experience made my overall debacle while browsing and shopping (even if I did mess up!) online at FabFitFun. I will definitely be more eager in the future to shop & purchase products from a company I can trust and respect all the way around!

Your website is difficult to navigate. It is nearly impossible to go back and revise certain things. Then when I do go back I find out via my credit card statement that I was charged for a box I did not want. All I wanted to do was to order some boxes for gifts. Instead it turned into a real headache. I'm very apprehensive about ordering from this site as I don't know what other surprises are in store for me.

The items in these boxes are highly overrated and not worth the money. That beach round? Go to amazon and buy one... 5-10$... not $50! And guess what? The quality is much better if you're into that kind of thing. The canvas clutch with stupid saying can be purchased for 5-10$ at TJ Maxx. The lip stuff was absolutely horrible, and in comparing with friends/family who ordered and received different colors, the consensus is that the shades are not good for any skin tone. Just say no to this box. You're welcome.

For the past 4 years I've been giving yearly fab fit fun subscriptions to my granddaughter. This is the first time that we had a defective product in the box. I called customer service and spoke with Silver, she was so nice and helpful and took care of the problem immediately. My granddaughter loves getting these boxes every few months, she graduates this year and moves on with her new exciting life and I will keep sending her fab fit fun!

Cancelling my subscription; enjoyed my first spring box; summer box full of nothing but glorified water. Did not contain even one item I would spend more than $2 other than the bowls. Huge disappointment.

Don't expect to get your box within a month after you ordered it. Had to wait over 2 weeks for it to be even shipped. Talked to customer service about it multiple times and they didn't do anything to expedite the process. With companies like Amazon being able to deliver products in 2 days I don't know how this company will survive. Horrible customer service.

I have never had any issues with the items that I receive but please fix your shipping issues! There is no way you should be making annuals/select wait over the 30 day window for shipping of boxes or add-ons.

It's my own special little thank you for doing all of the little things everybody takes for granted each and every day so every three months I get to treat myself to a wonderful surprise put together by Fabfitfun

I absolutely love FabFitFun. Sure it's more expensive but holy moly, for everything you get it's incredible. It's not just the quarterly box, it's the access to FabFitFun TV, it's the edit sales where high end brands are screaming cheap and it's the joy from doing something for yourself to bring peace, harmony and beauty into your life! Oh and not to mention the special offers from stores that give you insane discounts on their websites as well. I tell all my girlfriends about it!

I needed help clarifying about my items, and they get in touch and solve the issue right away, it was awesome and I really appreciate it! They were very nice, overall the experience was great! Thanks to fabfitfun customer care and people like Max, the person that helped me, for working hard to make our day better, especially in these certain times, fabfitfun and its staff's effort are very much appreciated! Thank you for all your hard work!

Great initial response, received notice for refund of add on items, but no info on getting refund/additional box in future. Did not want a box of leftovers and duplicates for my premium membership early access that went to waste.

One of the customer service representatives cancelled my order without my authorization and when I chatted in to get it resolved, the new representative (Kara) was rude, short, and abruptly ended the chat. I'm still not sure of the answer lol! Very unhappy and will be cancelling officially after I receive th Winter 2018 box.