FabFitFun

I love FFF I enjoy getting new products to try. I have been getting boxes for over a year. I am spreading the word about the box. I would love to get Tatcha in some of the future boxes.

My address had been changed due to rezoning in my area, and I didn't receive my box. Travis updated my address and had a new box sent out to me. Thank you Travis for all the help!

At first i was sad because the web site chat was not working but when i received an email from kenneth i was so happy rhat finnaly someone took my request

When I didn't get my winter box I contact them, customer service was great, they still be resending me a new box
Lady was really patient with me, offered a solution, and was nice

Shee was wonderful to answer all questions and assist with giving a gift subscription. I'm super excited awaiting the first box to arrive.

I absolutely love FFF, and I treat myself to the seasonal membership and I have always loved the products and if I have an only had one issue with a product but Cathy was very helpful with getting me a replacement.

I cancelled my subscription in October and for some reason was charged in late November for the winter box. I didn't notice the charge until I received the box two weeks later. I promptly contacted customer service through their website email form, explaining the error. The customer service rep was quick to reply and tell me I wouldn't be refunded. I replied with another email saying this was unacceptable customer service, to which the rep responded, "I just want to inform you that if you ship the box back to us, then you will have to pay for the shipping fee. Once we see that the box is being sent to us, as a one-time thing, we will go through the process to arrange a refund to your account." I am currently disputing the charge through my credit card since this is an error on their end - it's not right for FFF to make me pay for the shipping cost to send the box back, not to mention try to make it seem like they are doing me a favor through this "one-time thing" and also that I am "insisting," as the rep stated. So disappointing - three friends of mine and my sister are cancelling their subscriptions as a result of my experience.

The best experience when I saw my box come in I wanted to see what was in the box never was disappointed at what I received everything was wonderful love them all. Thank you for my boxs.

I have always been satisfied with my FFF boxes and the things I have ordered from the extra sales.
The minor issues I have had FFF have always been resolved fast and efficiently!
I absolutely LOVE my FFF!

Chimney was awesome! Exceeded my expectations! I needed help to customize my order and couldn't do it on my own. She took the time to help me and placed my order for me.

I loved everything I picked out. I did not like what was picked out for me. I know one thing I never even saw anywhere on the FFF website. But I am going to try another box. I do like the sales.

I very rarely give 5 star reviews, why? Because I feel that it is reserved for truly above and beyond service. My son gave me a FabFitFun subscription for Christmas, I was really excited and loved the thoughtfulness of the gift. I received my first box and it was filled with amazing gifts like the bathrobe, which that alone paid for the first installment, as I wear it almost everyday! So, recently I've been seeing information on the spring box, but had no idea how to customize since it was a gift... I contacted them through FB Messenger and they answered within 24 hours and provided me instructions on how to transfer the account to me. Unfortunately, I realized that being very new to FabFitFun I had missed the customization deadline, so I contacted them and asked if there was any way to still choose items because I knew there were certain things I would never use... they answered quickly and helped me customize my box AFTER the deadline and were kind, courteous and super efficient. They even sent me a confirmation of the items I chose to be included in my next box... I had no real way to show my appreciation other than to give them a review they definitely deserve. I would HIGHLY recommend this subscription to anyone looking for excellent products, as well as, AMAZING customer service. And I didn't get anything free, discounted or payment for this review... this is exactly my experience with FabFitFun and I will not hesitate the next time I'm searching for a special gift for someone, I'll go directly to FabFitFun!

I sent an email to a friend, my sister, that if she ordered a box I would recieve $40.00 of add-on credit. My sister not only ordered a box, she paid for an entire year. Solely because I told her how much I loved fff boxes and that it would give me the $40 in add-on credit. They not only charged her for the year, but for an additional box as well! She had to call and get everything straightened out. When they tried, very hard, to get her to just keep the additional box. The credit did not show up on my account. So, knowing from other situations, the web doesn't mean things show up immediately. I waited until my sister received her box. I figured after that it would show up. Again, it didn't.

So I called customer care. Which by the way is extremely difficult to find a number for! You need to click all over the place for it!

Reid from customer care was great. He was patient, polite, kind and knowledgeable. However, after putting me on hold simply to find out if he could help me, excellent representative of fff, he came back VERY apologetic that he could only give me $20 of the $40 add-on credit. I was am still not happy about this.

I receive an email immediately, so much for the web not being immediate eh? It was about Reid, not the situation so I couldn't give him a 1 star rating he really was wonderful, but I really wanted to! This just means I'll have to call fff immediately after I send an email to let them know to watch out for the acceptance of it to make sure I get the proper credit amount. I suggest you take this advice also!

As I stated in the title, horrid outcome!

I love my box everything in it was amazing I mean why isn't everyone getting their box. The box is colorful an fun and everything in the box is beyond what you spend I love love it.

I can't get over how good the customer Service is with FabFitFun. I had a brain fart with my busy life and totally forgot to pick my choices before the deadline (something I look forward to every season) and when I messaged FFF they said no problem and gave me a one time courtesy to pick my options! They where so friendly about it and I loved the understanding.

I know having a company this large is no easy task. There have been plenty of times when I've received an Amazon order that was incorrect or whatever. With my last box, I had one item missing from my add ons. Instead of asking a million questions or going through the hassle I have with other companies, they are sending me the missing item no questions asked. I was super appreciative at how convienent it was to just message them and it just be taken care of without any hassle!

Being a full time step mom to a 12 year old, life is busy and there isn't much time for myself. I love looking forward to my box each season because it's the one selfish thing I get for myself and no one else. I love the choices and love the add on/edit sales. My skincare game has never been stronger and as an esthetician, there's some great products you carry! This is my second year as an annual member and I plan on continuing to be one.
Thank you thank you thank you!

My Experience was taken a while to correct the problem via message. I suggested I would contact them later and right away they asked if I could call and the trouble was cleared asap thank you FFF

Had a package go missing was able to reach out to customer service and they were very knowledgeable and they were able to help resolve the issue and resend my package

I love the FFF subscription, the add-on choices, and the edit sales. Everything is full-size, great quality, unique choices, and great fun to open to see the surprises. Love it all!

Easily able to use the chat feature and problem was resolved. Representative was calm and patient and used Smileys :) Ive never had a representative use smileys before.

I missed my dates to customize and I emailed them and because my box hadn't shipped yet I was able to customize and they didn't make it hard and was very clear and efficient! Thank you!

I was treated with great respect and my issue was resolved as quickly as possible. Lette was friendly and knowledgeable as well as amazingly helpful towards my dilemma.

I love this company generally, I was charged 400$ for "add-one's", after 15-20 minutes I finally got my point across that I did not order them and Wanted a refund immediately.

From the fun new products, to the excellent sales, to the amazing customer service, to the super fun forum of great people. FFF is so fun to be apart of and I love it!