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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Signed up late for choosing box and Ian helped me even though I had to long in 4 different times ( due to my error)
I feel they went above and beyond answer my question. I'm very pleased and recommend them to anyone who is interested in this subscription service.
Hi Susan! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
I've been a customer for quite some time and I have enjoyed all of my boxes. I love being able to try new products!
Thank you so much for your review, Erika! We love having you as a member with us! We look forward to continuing to introduce new products each season that we hope our members will love!
I really love this subscription service. It is well worth the $49.99. They have good quality products in the boxes and I'm very impressed
Fab Fit Fun is an awesome little surprise to give yourself each season. I haven't been disappointed with a box yet! I love everything.
Hi Alyssa, thanks for taking the time to review! We're thrilled to hear that you are enjoying your membership and we're excited for you to see what we have in store for the future! Xo!
FabFitFun is fun to get. I feel the products are of good quality. And I especially like the add on option...a little too much Lol.
Hi Gina! We are so happy you are loving your membership and the sales! Xo
My summer box was missing an item. Within 24 hours of emailing someone got back to me and they are sending me a replacement!
Hi Tammy! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Nash was wonderful in helping me with my password set up and understand my account more deeply.
Thank you for all your help!
Barbara
Hi Barbara! We're so happy to hear our Customer Team was able to answer any questions you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Nothing but good things to say! Products are amazing and the prices are fabulous! I love receiving my boxes it's like Christmas every season!
Hi Tia! We're so glad to hear that you are enjoying the products! We look forward to sharing more seasons with you in the future! Xo
I have been a member of fabfitfun from the beginning
I find their chat customer service are very professional and always able to answer my question
Hi Katie! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
Happy and helpful, I had questions about items missing from my order and she was able to tell me when they were being shipped.
We are so happy you have been fully assisted, Sheila! Xo
This is my first time getting the fab fit fun box. Their customer service is really good. Nicole M on live chat was amazing and truly helpful!
Hi Christina! We're so happy to hear this! We can't wait for you to receive your first box. Welcome to the FFF Family! Xo
Regine is awesome. She answered all my questions. And definitely solved the problem I was calling Fabfitfun about! Thank you for all your help!
We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Also so helpful and find a way to resolve my issues
Thanks everybody should take a page from your company amazing service keep it up
Hi Melissa! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I look so forward to getting my boxes and also their add-ons. They handle issues immediately- only things I have had is shipping damage. Great group!
Hi Robin! We are so happy to hear that you are loving your membership and we look forward to sharing many more seasons with you! Feel free to reach out to our Customer Care team if there's anything that we can do to help! Xo
I love Fabfitfun! It is a wonderful service and gives you the opportunity to try things you may not think of trying. They offer quality products.
Hi Debra! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
Love FabFitFun, always look forward to seeing whats on offer and how i can customise my boxes, friendly staff and quick service. Lovely group!
Hi Charlotte! Thanks for the review! We look forward to sharing more exciting products with you for the coming seasons! Xo
My favorite subscription by far! Amazing quality and full size products. All the best products for an even better price! Definitely worth it!
Thank you so much for reviewing, Katy! We are so glad you are loving all the products in our boxes! We can't wait for you to see what we have in store for future seasons!
Exceptional
I really appreciate how Nash took matters into his hands and cared about my concern and resolved it in a timely matter
Thank you for this sweet review, Giselle! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
After getting a bit frustrated trying to track my package, I looked out to Fab Fit Fun.
Baldwin was so kind and helpful
Hi Cathy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Terrific service!. Thank you for your online service. I have tried other alternative services but none of them even come close to yours
Hi Freddie! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
They were able to resolve my issue very quickly and with great kindness! I have confidence in all my purchases of FabFitFun boxes!
I enjoy getting my fab fit fun boxes, it is like getting birthday gift through out the year. Great products and good quality.
Hi Jose! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Today the Editor's pick offering came to my email. I instantly jumped on and started reviewing and ordering a few things. Not too far down I started seeing "out of stock" repeatedly. When I discovered that more than 1/2 of the items **284** that's right - TWO HUNDRED EIGHTY FOUR supposedly available items initially, were out of stock - I was extremely disappointed. I understand that annual subscribers should have perks - but it shouldn't be a punishment to seasonal subscribers. - let seasonals jump at same time as annual and pay a premium; OR annuals get a discount; divvvy up the plunder - 75/25 or something - so that at least seasonals get a shot. It is extremely unfair that FFF has to manipulate good customers into annual subscriptions by shutting them out of editor's pick. I'm a relatively new customer and I'm just still in flux about whether or not to do an annual subscription. MORE important, however, at the moment is budget. Some of us simply cannot afford a $200 outlay all at once for a luxury purchase. My call today was to voice these concerns. If FFF wants to be pro-active, fair and a place people consider "good to do business with" this needs to be examined - and hopefully changed. Up until this moment I have been delighted with FFF - the quality of the items, the value of the boxes, customer service - well just about everything - and would yesterday have given a rating of "5". It just plummeted., This has left a not very good taste in my mouth sadly.
I'm always surprised when I receive my box full of goodies. If I ever have a problem customer service is on the ball.
Tip for consumers:
Purchase the yearly membership fee. I promise you will not regret it.
Products used:
I have fallen in love with 111SKIN products and the OUI Hair products. I really love the variety of items.
Hi Elisa! It is always our intention to provide the best experience to our members and we are so happy to hear that our Customer Care Team was able to make things right for you! Thanks for the 5-star review, we appreciate it! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
We're sorry for any inconvenience this has caused you, Kaye! We're glad that a member of our Customer Care Team was able to assist you with this! We can't wait for you to receive your next box! Xo