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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I had a small issue with one of my boxes but it was handled in all the best ways possible! They went above and beyond to make sure I was happy!
Very friendly and responsive, helpful when I had an issue with an item that leaked. They were quick to send a replacement.
We appreciate your review, Teresa! We hope you are enjoying your Winter box! Xo
Helpful, resolved question asked on my account, friendly, knowledgeable. Took the time to screenshot our conversation and email it back to me
Hi Tara! Thank you for sharing! We're so happy to hear our team was able to help! Xo
I had the pleasure of speaking to Joe at Fab, Fit and Fun. He was extremely professional, courteous, very kind and helpful!
Hey Jean! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I was contacted immediately and my issue was resolved within minutes. Most definitely the best customer service I've received from any company!
Hi Amanda! Thank you for taking the time to leave a review! We are happy that we were able to help you resolve your concern! Xo
I had a problem with a product and customer service solved immediately! Shin was so sweet about the would thing. Thank you
Hi Stephanie! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Great products, fun to receive. Stopping only because I have enough at this time and will return at a later date.
Hi Marilyn! We are so excited to hear you've enjoyed all of your boxes with us! We'd love to have you back in the FFF family if the time is ever right again in the future!
When I received my spring 2022 box I noticed that I was missing the Core Toning Kit. I was talking with Sky who was very understanding and was more then helpful to get the product out to me.
Hi Corrine! Thank you for your rating! We're glad to hear you had a great experience with us! Xo
Customer service is awesome! I had an issue and it was resolved in a timely manner which makes it worth the subscription.
Hi Rachel! Thank you for taking the time to review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I had an issue with a broken object and FabFitFun customer service was able to help me quickly and efficiently. Thank you
Very helpful in finding my missing ideas and said that they would be sent to me in a few weeks. Thank you
Hi Dorothy! Thank you for taking the time out to leave a review! Xo
Was locked out of my account, it kept sending me to an old one. She had me all fixed up in min, actually best customer service I ever had. Thank You
Hi Tiffany! Thank you so much for your feedback. We're glad that you were fully assisted and had a great experience! Xo
I really enjoy the FFF boxes. Most of the items work well for me. For the items I won't use I either trade or sell on the facebook page All Subscription Boxes buy sell or trade.
Hi Paula! Thank you for an amazing review! We're so glad you're loving the boxes and can't wait to see what future seasons have in store!
Xo
I DID NOT WANT THE SUBSCRIPTION AND MADE THAT CLEAR WHEN CHATTING WITH A REPRESENTATIVE. LOW AND BEHOLD 2 MONTHS LATER I AM BEING BILLED FOR ANOTHER BOX. ABSOLUTE SCAM
Hi Mag,
We are so sorry to hear about your experience. As a subscription service, once you purchase a Seasonal Membership, your account will automatically renew each season unless you choose to cancel it before the next bill date. We are sorry for any confusion that has occurred and we have passed along your feedback to our team as we are always working to improve the member’s experience.
Xo
Always quick response by the team. My. Concerns are always met right away and have been satisfied how they resolve issues
Hi Jamey! We're glad to hear that you were fully assisted by our Customer Care team! Xo
Very pleasant. Professional. Did not try to sway my decision. Very comfortable with the fact I can reopen at any time.
I had an issue with customization on August 6. Customer Service Representative Rose worked to follow up and resolve the issue.
Hi Trina! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
She was efficient and helped me resolve issue right away and explained in detail when I would be receiving my refund.
Hi Maria! Thank you for taking the time to review! We are glad you were fully assisted! Xo
I made a mistake and upgraded my membership and even thought it was non refundable, he reversed the transaction for me.
I didnt catch my winter box from a house I moved from my email received on the 16th said your package was delivered on the 7th. So I missed it by days. But my box is being resent to me thank you.
We are happy to hear it, JoLynn! Thank you for taking the time to review! Xo
Love the boxes. Have given them as gifts to all my family and friends. Customer service representatives are professional and courteous
Hi Kathy! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
It's like Christmas every few months! I have a friend pick the options so I'm always surprised at what I get.
Hi Kimberly! Thank you for taking the time to review! We love to hear that you are loving your membership! Xo
Customer Service was quick efficient and I felt valued as a customer... addressed the request in 24 hours
Thank you Ellie
My last few boxes have not been very well received. The summer box only had 4 items not worthy of $49
Hi Cheryl! This is not the type of experience we want you to have. Someone from our team has sent you a follow-up email to make sure you are fully taken care of. We look forward to assisting you!
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Ashley! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo