FabFitFun

I love fabfitfun because the boxes are amazing and anytime I have an issue they resolve it in an instant! I've been played by Birchbox multiple times and no one ever responds to my emails and never let me cancel so fabfitfun really impressed me!

I love getting my fabfitfun in the mail! Every box is packed with products I love, and some of which I end up buying again. As a work at home wife, I really appreciate the pampering, because sometimes I forget to take time for myself.

Anytime I have had a mistake on my part the FabFitFun team has been willing to help me however they could. They are compassionate and I am so happy with the service. I have had an annual membership with them for a while and plan to keep it as long as I can. I have even gifted my mom annual memberships because she always loved what I received. Now we have fun mom/daughter date nights to open our boxes together.

The representative I dealt with, Jett, was AWESOME! I had several issues to resolve and get clarification on and he was spot on in assisting me. One call resolution - friendly & professional as well! Two things that are hard to find nowadays. Thanks again, Jett!

First box made me happy, quality items. Am using products.
Second box, came as a surprise. Had not requested it and didn't feel I needed it but still kept it because the boxes are all so yummy.
But felt I had to cancel for now

This company not only has great products, lots of options, and a fun vibe…. But if ever there is an issue they make it there mission to go above and beyond to make it better…. Thank you Heather for spreading happiness!

They always send great quality products. If you ever have anything wrong or you want a different color you can let them know when they will send you the color you want. Customer service is very easy to work with polite, kind and they solve your problem.
I absolutely love receiving my box every season!

Used live chat for in-time help cancelling an order. Representative was very helpful and understanding of my choice. He even offered an additional product, but after I declined did help me cancel. I appreciated both of these options and prompt response.

I had several issues from Undelivered packages to damaged electronics and a product that came less than perfect. He understood and helped me find a solution that was reasonable and fair. I'm really happy with the experience. I was frustrated by so many issues but in the end all was made right. Excellent customer service!

I received two boxes so far. The fall and winter boxes. Both had items I liked very much and items I was not very interested in. That is the luck of the draw.

The items are of varying quality and type. Things I am not interested in, I save for gifts to family members and friends. I like this much better than Sample companies because no matter what, the items are full size, and thus have longer use for me or the ability to be given to someone else.

I have no had to deal with customer service as of yet. I cannot speak to the quality of their responsiveness. I will say however, that it would be wise to read through the website if you have any questions. I was concerned at one point about my subscription, but then found the answers rather easily.

It's more of an investment than $10.00 a month, but I think is is worth it. My sisters liked the items they received for Christmas, and I love knowing that once every 3 months I'll be getting a cool surprise in the mail.

I have not been able to log in for a while now. We can't figure out why, but he helps obtain the information that I am looking for with the utmost understanding and promptness. I appreciate the customer service very much

I have tried boxes similar to this but this is the only one that I feel is more than worth it's money especially if you pay for a year at a time. I have found so many awesome things from Fabfitfun that I don't know what I would do without it! It makes it easier to have gifts lined up so I'm not waiting on the last minute to try to find something so that saves me money. I have gotten birthday, wedding, graduation etc. gifts from from their sales plus viewed items for my home. I'm even able to find things for my father so I appreciate the range of items they have in the box plus the sale. I haven't tried any of the other services yet but I definitely will! I'm so thankful that I happened to find fabfitfun while watching E news one day as I was flipping through the channels & found Fabfitfun. Just make sure you check out all their services so you don't miss out on certain options!
Also the customer service people will do everything they can to resolve an issue.

I recently went onto FabFitFun just to check it out. And to my disappointment you have to have an account to just even look at the items that are available. So I reactivated my log in and they took the liberty to assume that I also wanted to reactivate my subscription too! I was livid when I heard from my husband that they had the AUDACITY to charge my credit card account without my consent twice! The first time was for a year's worth of boxes. My advice is to not bother with this company but if you choose to do so do not whatsoever save your card on file otherwise they'll charge it without content

Fabfitfun took the time to make the customer happy and pleased. I ordered items reaching a certain amount and expected to receive an item for gratis, it didn't appear on my statement. Fabfitfun made it up to me by offering something in return. I will continue to shop and especially my monthly boxes with Fabfitfun because they always are so helpful and kind.

I got my spring 21' box. What a joke, the pictures they used in customization made duffle bag and exercise ball much bigger than they are. The exercise ball is literally a standard size soccer ball. The Olivia bag is half the size of the picture. And 4 disposable makeup pads I can get at the dollar store.
If you haven't cancelled yet, don't waste another dime. There are far better subscriptions than this scam.

Have been a subscriber to FabFitFun for about a year now. I receive their seasonal boxes. My ZIP code was wrong in my profile, so 2 of my seasonal boxes were lost in the mail. Both times, Customer Service Representatives were able to get a new box shipped to me quickly and easily. There was no hassle whatsoever! I look forward to receiving many more future boxes on time! Thank! You FabFitFun for taking care of me!

I did not get to choose a lot of my first or even second choice items due to a glitch in the system. I finally had a helpful associate manually enter my choices on her end but it was too late for me. I plan to cancel my subscription after I get this box. I'm overall not that happy with a lot of the items. I wish there were more things I use: sunglasses, wallets, nightshirts, etc.

I emailed asking if common allergens can be accommodated in subscription boxes ie can my account be flagged so an employee can double check I'm not being sent a beauty item with an allergen in it. The answer is no. How disappointing! There's no point in me subscribing if there's a decent chance I'll get products I can't even safely use. The rep who I spoke with was very clear in the answer, hence the 2 stars.

Both quarters I was a member they advertised items that were long sold out... the other substitutes were not even equivalent... long after they continued to promote online and on TV with celebrities the sold out items... I have quit my membership! This is illegal in many States as in California is considered Bait and Switch... I don't do business with dishonest companies that offer something way less...

I'm giving five stars for my experience with FabFitFun so far. I received my Spring Box which contained a damaged S'well water bottle. I commented on one of the company's Facebook posts, to which the company requested that I send them a direct message. After I messaged them, they quickly let me know that they'd be sending me a replacement water bottle in about two weeks. I haven't received the replacement yet, but I'm very satisfied with how quickly the company responded and took action.

The most dedication I was very much really pleased about was her quick contact back! Kim had all her facts straight when it came to my personal issue at hand. Therefore, there was not one single piece of my puzzle I needed further information on! I applaud Kim!

Lost two boxes even though I pay for two subscriptions. I had ordered Christmas presents that didn't arrive till the following year after weeks of being lost. Customer service agent was hostile and rude, so they lost both my annual membership and the one I gift to my mom. Quality has gone down and service is hostile. Do not recommend

Thankful to have started seeing the reviews for the wonderful winter box. It helped me realize that I'd not received mine yet. In looking at the delivery history mine is notated that it was delivered. Much to my chagrin a Porch Pirate decided they needed the box more than I. Customer Service was able to resolve the issue when contacted.