- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
The mailing timeframe for a box that was not customized is ridiculous & unacceptable. It is also not advised or explained when placing your order!
There were damaged items in my box the customer care person was very pleasant but still not sure how there going to resolved the situation
Hi Ronda! Thank you for taking the time out to leave a review! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
I accidentally gave a gift card to the wrong email. They were able to change it before damage was done.
I am so unbelievably happy.
Hi Maria! We're so happy our Customer Care Team was able to resolve this for you in a timely manner! Thanks for taking the time to leave this review! Xo
I loved your products and suggestions I had to come back as a annual member. I'm so excited to get my next box Spring 2021!
Hi Mackenzie! Thank you so much for your review! We're glad that you're loving our products and had a great experience! Xo
I had been corresponding via email and was following up with a call to customer service. Becca was wonderful and solved the problem within minutes.
Yay! We're glad to hear that you're fully assisted, Anna! Thanks for sharing! Xo
This club is phenomenal! Heaven in a box each season of the year! Excellent products, great value and a feeling of excitement when receiving it
Hi Denise! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Still waiting for my box to arrive. Fab fit fun want willing to ship out a new box, despite the known delivery issues with OnTrac
Hi Karina! We truly understand it can be tough waiting for your order to make it to you. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
They were right on it and helped me out a lot, With all the other people that they were talking to everything happened very quickly!
Hi Jean! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern. Xo
I received a trial box from a friend. Thought I was paying for shipping, ended up charging me the full total.
Hi Celeste! We sent you a DM on Sitejabber on December 4 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!
I was very excited to get my first box. I ordered the spring box in April after the regular shipping times. My account said my box was shipped on May 3. It even showed me all of the wonderful things that were supposed to be in the box. However, after nearly 2 weeks, my tracking info still said Parcel Data Received, "Shipment In Route To US Export Warehouse." So I emailed to ask if something might be wrong: clearly the "shipped" box was not actually shipping anywhere. I was told to contact my local post office... in Canada. Gee, thanks for that useful advice. If it doesn't track in the US, it's certainly not going to track in Canada! So I asked where the box was actually shipping from. I was told it had shipped from California and to wait another week to see if it arrived. At no point was I told that the box had not actually shipped. No, I was repeatedly told that it had. I really doubt that the "customer service representative" couldn't tell that it still hadn't shipped.
And today I get an email apologizing because the box THAT WAS SUPPOSED TO HAVE ALREADY SHIPPED WAS NO LONGER AVAILABLE! So what exactly had shipped then? Why did they show me all of the items that had shipped in my box? I'm pretty sure taking the customer's money and blatantly lying about the product purchased is fraud. And now I can get the spring "editor's box." Basically a box full of awful things that they couldn't otherwise get rid of. I am so disappointed. I have requested a refund. Let's see how that goes...
Tip for consumers:
Don't do it!
Hi Courtney! We are so sorry to hear about your experience. We experienced some unforeseen inventory issues that affected orders last minute and we apologize! The label was created before your order shipped out which is why a tracking number was available. I had a look at your account and do see that we refunded you in whole for both charges on your account. We hope we have the opportunity to earn back your trust and surpass your expectations in the future! Xo
Hi. Ox, vril dis is fantastic. I love love love. I test mi mask and is intended. Dath produkt is absolutely lovely. Eye cream very nice. Thanks again.
Hi Konstantine! We are so happy to hear you're loving your new products from us! We can't wait for you to see what's in store for upcoming seasons! Xo
The customization dates had closed and I had forgot to finish choosing my selections and reached out to customer service as soon as I realized. Rolly was the representative that I was lucky enough to work with. He checked into where my Fall 2020 FabFitFun box was and realized it was being processed to ship so he went even further and checked to see if he was able to add my customization selections. He found out he was! He sent me each option for each selection and let me take the time to look at them. At one point we got disconnected from our chat and when I logged back in I was able to tell the next customer service representative who I was working with and Rolly was able to immediately rejoin my chat assistance. I made all my selections and he was able to send my request... I was so grateful that he was able to catch the box and help me with my customization selections because I had started to make my selections the date it had opened but I had got pulled away from what I was doing and then life had got busy and I was unable to finish. I am so thankful for all the assistance that Rolly was able to give me during this experience but I am also amazed at how great the customer service has been the other few times I reach out. THANK YOU SO MUCH FabFitFun!
I cannot be a more satisfied customer for getting products worth $300 for just $39 and all the products are premium one!
Hi Dinesh,
Thank you for an amazing review! We're so glad you're loving the boxes and can't wait for you to see what future seasons have in store!
Xo
They really do seem to care about their customers.
Thank you for taking the time to review, Virginia! Xo
I had a question about a start of a crack on 1 of my Lily Pulitzer mugs? They are sending a replacement mug.
Izza, my helpful FFF representative is a valuable asset to FFF!
Hi Nancy! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
The box is FUN and full of value. If there's something that's not for me I can use it for gifts! The add on and edit sales are also great.
Hi Christina! We're so thrilled to hear you're loving the items. Thanks for leaving us a review! Xo
I have been getting this box for over a year. It comes with a lot of good products to try out. You can see what you like and don't like.
Thanks for the sweet review, Amy! We're glad to hear that you love our seasonal boxes! Xo
When I make a mistake I am inpatient to clear it up & FFF is quick to reply & has always shown patience & understanding when dealing with my craziness. TSM
Thank you for this sweet review, Judi! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
I'm a bit new to the FabFitFun family, but I'm loving everything about it! There's nothing bad I can say!
Thank you for the amazing review! We are so happy to have you apart of the FFF family! Xo
Amazing! Great customer service. Jack replied back each given moment cared for my concern promptly he replied.
Hi Joselyn! We are so happy to hear that! We appreciate this review and look forward to many more seasons together! Xo
I had a great customer experience with Charm. She provided great and timely service, above my expectations.
Thank you for the great review! Xo
Great and understanding customer service representatives, also gave several nice offers to try and help the situation.
Felt supported but chat ended without confirmation that I was satisfied with information... responded then ended discussion.
Your customer service is the best. Many companies could learn from you.
Always a pleasure. Thank you.
Thank you for this wonderful review, Leslie! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
So happy with this company's customer service! Many companies have been failing in this area these days,
Thank you for this review, Terri! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Nanette! We looked into your account and see that we were able to fully assist you and that both your box and your replacement box have been delivered. We hope to surpass your expectations in the future!