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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
There was nothing fake about it took care of your business I was very pleased and I couldn't have a better experience online shopping thank you.
As a mother of five, I rarely spend much time or money on myself. FFF is my way of pampering myself with gifts throughout the year.
Hi there! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
All my boxes have been great. I look forward to chosing items. I've gotten 2 boxes. I also shop the sales. Theres a variety. Love fabfitfun
Hi Karen! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo
I had a great experience with customer service today with Matt. Very professional, knowledgeable and helpful.
Hi Steph! Thank you for sharing! We are glad you were fully assisted! Xo
Adam had been more than helpful with everything I needed. I appreciate his exceptional customer service.
Hi Jen! We are happy to hear about your experience!
Beautiful box. Absolutely Worth it. Great customer service. If something arrived broken they always replace it.
Hi Fanny, thanks for taking the time to review! We're happy to hear that you are enjoying your membership and that our team is always able to take care of you! Xo
My query was addressed promptly and efficiently. Communication is important especially when technology is in play.
Hi Irene! Thank you for your rating! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I HAD RENEWED MY ACCOUNT AND THE SPRING BOX WAS SHIPPED BEFORE I COULD MAKE MY CHOICES. THEY GAVE ME OPTION TO CHOOSE A ITEM AND THEY WOULD SHIP IT OUT ASAP
Hi Regina! We are so grateful for your review. We are happy that we were able to help you resolve your concern. Xo
I received such good customer service that instead of cancelling, I remained a long standing member.
Thank you so much for your feedback, Stacy! We're happy that you were fully assisted and decided to stay! Xo
I was charged for something I didn't order. Contacted customer service and they fixed it. Thank you FFF.
Woohoo! We're happy to hear that you were fully taken care of, Teresa! Thank you for your feedback! Xo
Great, very special attention and the information its ok, but i dont know, i cant redemee my invitation.
Hi Yasmin! Thank you for taking the time to leave a review! We can see here that a member of our team assisted you with this issue via email. For more information, you can check the FAQ link below. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
https://support.fabfitfun.com/?a=How-does-the-free-Starter-Box-program-work---id--8HwbMtxSRRGgOOUwGWljxg
Fabfit is the beat. Great products, amazing staff and they care about customers... just love everything about then..
Hi Carole! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Items were lovely but nothing I would have chosen. I live in southern Florida and cozy, warming items are not necessary… lol
Hi Christine! We're happy that you had an amazing Customer Service experience! Thanks for sharing your feedback! Xo
This subscription used to be top shelf! Sadly it has been on a steady decline with no hope in sight of rectifying it's ongoing issues.
I was a subscriber for over 2 years, but I made the mistake of believing a trusted employee of FFF who promised me I would receive items from the summer edit sale. I hesitated to order them, but was reassured by this trusted employee. In fact, this employee told me specifically in a DM that if I didn't receive them by a specific date, to contact them again, and they would make this happen. I was confident and happy! I was going on a holiday and was relying on these items getting to me before I went. When they didn't arrive, the employee ignored all my messages in the community and privately. It was humiliating to know I fell victim to this employing promising me my items... then only to have them ignore me... even when they were seen posting to others on line. This and the fact that they allowed blatant bullying within their community complete crushed me. I was a hard core believer and supporter.
In the end, I did get my edit sale items... after I had gone out and purchased them locally. So I ended up with extra items I didn't want and with that... I cancelled my subscription. Had I been treated like an actual person. I would of gladly stayed. But they refused to help and left me desperately trying to track my purchase.
So my advice to you... walk away... fast and don't look back. The subscription box world is growing all the time and being treated like a third class citizen doesn't have to be tolerated. You and your hard earned money deserve more!
Update: The response is very generic. As usual. They try and pretend they actually did something when in fact, they did not. In fact, they attempt to label their subscribers, if they speak out, as if they are hard to get along with. When in fact consumers just want what they spent good money on. This is indeed the norm for this company. People are moving on from this company. You can only kick your customers around so many times before they say bye bye.
Hi Sandy! Sorry to hear about your experience. We had a look at your account and do see that we did our best to assist you and provide you with proper resolutions, but you did not see what we provided fit. We hope to surpass your expectations in the future!
I love getting my boxes every season! It is filled with special things that I normally wouldn't splurge on for myself! I highly recommend them!
Hi Melissa,
We're so happy to hear that you're loving all of the products in your boxes! Thank you for taking the time to leave this review, and we can't wait for you to see what we have coming up in future boxes!
Xo
Fabulous experience with Rue with my query! I'm so wanting to become a member of this community that is committed to the self care of its customers!
Hi Jennifer! We are so happy to hear about your experience!
I needed to know how much my box will be with taxes and all plus the billing date and I was provided with that info rather quickly
Hi Jennifer! Thank you for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Hi have had this subscription for over a year and love it! Quality products every time, love the customization option, and it is just fun to get!
Hi Tiffany! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Happy & satisfied with the support & care Janna gave me. Not only did she explain she generally cared that I was unhappy with my delivery box
Hi Donna! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of!
I had an issue with my order and contacted the customer service team for help. They were quick, helpful and went above and beyond to help me.
Yay! We're happy to hear that you were immediately assisted, Misty! Thanks for the feedback! Xo
Huey V. Went above and beyond to meet my needs! Thank you so much for such wonderful service and I cannot wait to get my first box
Needed help in resolving account issue and was provided with all the info I needed to make the best decision for myself
Hi Donna! Thank you for your rating! We are glad we were able to meet your satisfaction! Xo
I have not received order ******* label created but not shipped. Replacement order placed. Quick response such receive email in 2 weeks.
Hi Tracey! Thank you for taking the time out to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I was refunded for the product that I never ordered and had to pay to return. At least they did refund, though.
I signed up for FabFitFun back in February and have received 2 boxes so far. I thought it was a great service and lots of fun. I discovered some products that I hadn't heard of before and would not have gone out in search of. What a great way for businesses to get their products out to people, and the "hidden treasure" aspect of receiving a box of you-don't-know-what is kind of exciting. BUT... I got home from vacation a couple of days ago and had one of their brightly colored boxes waiting for me. It contained 5 bottles of a rose water face hydrating spritz. 5 bottles! That I never ordered. I checked my bank account and saw that they had debited my account for +$50. I checked my email and saw nothing from them about this "order". I checked my online account and also saw no reference to it. I was extremely perplexed.
Contacted Customer Service and was told that they don't do returns. Hmmm. Even when I never ordered these items?
CSR response copied from his email: "You might have clicked the item and added it to your cart unintentionally and you were billed for it. After checking, your package is already in the process and I can no longer make any changes to it nor stop it from shipping."
MIGHT have clicked it?!
My response: I've looked back through my emails and looked at my account and see nothing to indicate that I placed an order at all. (I sent a screenshot of my account page on their website)
I don't know what this page would look like if I had ordered something but I am assuming if I had, it would be here. Is that not correct?
CSR explanation: "It was an item from the edit sale. You might have entered the sale and you might have unintentionally clicked an item and it was added to your cart. Edit sale does not require any checkouts and members will be billed for the items in their cart on the billing day."
Again - MIGHT! What?!?!?!?
My response (still keeping it together but getting a little bit agitated): So, just to clarify: if someone "places" an order during an "edit sale" they have no way to review that order or prove that they did or didn't place it. FabFitFun just charges their account and ships it to them protected by their "no refund" policy.
If I HAD ordered something and it never came, I would not have any recourse to prove that I had ever ordered it. That does not sound efficient or ethical.
CSR final response: "Members will be given at least a day or two to review their carts before they will be billed."
They never sent an order confirmation email so please explain how having a day or two to review a cart that I am not even aware has been filled is supposed to help me.
I was then given permission to ship back the product on my own dime, >$12. Product I had never ordered and almost was not allowed to return.
So please use this cautionary tale as a warning. I felt scammed and wonder if I hadn't pushed back as strongly as I did, if I would have been stuck with 5 bottles of rose hydrating face spritz.
I hope they correct this really terrible process they've got going on. I canceled my subscription and have shared this incident with my friends, the same friends that I had raved to about this service.
They got on the line faster then the time said and helped with all my booking issues perfectly. Wonderful time in phone.
Glad to hear your issue was resolved! Xo
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Cora! We are so happy to hear that! We are so happy to hear you are loving your membership! Xo