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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
This company is a delight. They offer unique products and great prices and the box is so much fun when it arrives!
Jal handled my issue perfectly. He answered my concerns and I'm looking forward to receiving my Winter box in a few days.
Hi Deborah! We're so happy you were fully assisted with your concerns! We can't wait for your Winter box to arrive! Xo
Wonderful company. Great customer service. Was so kind and understanding and I look forward to receiving my winter box and future boxes
You're welcome, Sonia! We're so excited to welcome you to the FFF Family and hear you're loving your subscription so far! We can't wait for you to enjoy all of the amazing items we have in store for 2020! Xo
If you need an answer about anything regarding your orders, need to go no further they will get you taken care of
We're so happy we were able to address any questions or concerns you had! We're always happy to help! Xo
The FabFitFun boxes are perfect as gifts or make the very best treats for yourself! The highest quality products fill each one.
Hi Barbara! Thank you for taking the time out to leave a review! We are so happy to hear you are loving your membership! Xo
I haven't received my box yet but when I checked on it. It was taken care of with no problem. Great service!
Hi Catherine! Thank you so much for your feedback! We're excited for you to receive your Summer items! Xo
I love the products FabFitFun sends me but I stay because the customer service has been so excellent. It's a great experience.
Hi Brandy! Thank you for this sweet review! We're so happy to hear that you had the most exceptional experience! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I had concerns regarding my order as well as the tracking information. Elle was able to quickly explain and rectify my issues.
Woohoo! We're happy to hear that you are fully taken care of, Emily! Xo
Love this box. Have been introduced to some great items that I never would have found without this subscription. Worth every penny
Hi Linda, thank you for taking the time to review! We are thrilled to hear that you and your coworkers are enjoying your memebrships together! Xo
I have not received order ******* label created but not shipped. Replacement order placed. Quick response such receive email in 2 weeks.
Hi Tracey! Thank you for taking the time out to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Was dissatisfied with being excluded from a promotion as I had already joined. Was resolved and honoured after speaking with customer service.
Hi Nina! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
I appreciated the efficient, prompt and polite response to my issue. I am satisfied with the solution provided. I'm a fan fo'life!
Hi Chrissy! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Great products and A+ customer service. Worth every penny. Plus you get to share 3 boxes for free to people to love.
Tip for consumers:
Just do it. It’s worth it
Products used:
All of them.
Hi Angela! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! We look forward to sharing more seasons with you! Xo
Polite and addressed all issues and was not on hold very long either. So as far as I know everything is fixed
Hi Karen! Thank you for leaving a review, we are happy to hear you had a good experience! Xo
Only had one issue and customer service
Solved and fixed the issue within days. They are a company I will continue with
I messaged FFF because I didn't receive my Summer box, I don't know what happened, but the service rep Nicole was so helpful, she is sending out a replacement box.
Hi Melanie! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I just got my first box spring2016, they sent me a notification email that said it was shipped with tracking code. The tracking code never worked! I tried tracking it everyday and it never did work. It was sent automatically with canadapost email.
Before i got my tracking code my account said i never ordered anything. Contacted the customer service and they did got back to me and said they were going to update my account. THAT NEVER HAPPENED!
The gift cards with it are basically more of a scam than a gift card. You need to spend more money on items (prices are ridiculously expensive) and shipping (because these are US based webstores). FFF if youre offering your services to canadian buyers you should cater to them and not put in ITEMS THAT ARE USELESS!.
VERY DISAPPOINTED! I am never subscribing with FABFITFUN AGAIN. Such a bad exprience.
Hi, Haze! Sorry you were unable to track your box but happy to hear you received it. The account page you are referring to that shows "No Recent Orders" is just for items you purchase from the shop, your subscription will not show up as an order, an email confirmation is sent after your order is made.
Both of the gift cards in the Spring Box can be used by both US and CA members but really they are just a fun little extra item in the box. Even without the two gift cards the box is worth over the $200 value promised.
If you have any questions about your account functions or the shipping process please reach out to us at vip@fabfitfun.com
I love every single item I've received since I started over a year ago Great customer service as well!
Hi Janine! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us! Xo
As a single mom on low income I REALLY LOVE THIS BOX! I can't afford to buy myself things I have 3 kids I raise on SSI so these FFF boxes are my indulgence
We are so happy we can help you treat yourself! Thank you for being a part of the FFF family! Xo
Fabulous with great results! Quick response time. I sent photo in with my concern & was addressed in a timely fashion! Thank you FFF!
Hi Sarah! We are so happy we were able to help you!
I just wanted to know if the $#*! shiped not a book to read im vision impaired. Im tired of telling you people this
Hi Heather! We always sensitive to our member's concerns and have made an account note of this to ensure we are able to best assist you with any future concerns you may have! Xo
The items in the box are high quality. There hasn't been any thing I couldn't use. I can't wait to get it every season!
We are so thrilled you're loving your Fabiftfun boxes, Sheryl! Thanks for sharing a review! Xo
They go above and beyond when it comes to their customers in my case It was JaeJae. She has been so kind and helpful.
Boxes are excellent and anytime I have reached out for any type of questions or for assistance I have a very great response time with them.
Hi Angie! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Thanks for your feedback, Kristine! We're happy you're loving the FFF products and can't wait for you to receive your selections in the Fall Box! Xo