FabFitFun

I had problem with product quality, I wrote in a live chat and response was quickly, they solved my problem immediately

I had an issue and used the online chat. They were very efficient, quick and helpful. The problem was solved immediately!

I was trying to find the best way to reactive my account. Miele in Customer Service was very helpful and understanding.

My box contain a gel product in a tube that split open. I called and the representative handled the situation quickly.

I've been a subscriber for a few years. I enjoy getting surprised each month with a new box of quality Products.

The experience was fine but the only trouble is my future orders were cancelled but I am receiving a box anyway

The girl I had the pleasure of speaking with answered all of my questions & put me at ease. Thank you!

I contacted Customer Support when my Spring box didn't arrive. Customer Support quickly put in a request to have it replaced.

Answered my questions. On a email. So I did not talk anyone. But, the email Came back fast with my answers..

I made a mistake while customizing my order. I reached out to Fatfitfun and they immediately fixed it for me

Received a faulty item the mirror that I got from my boyfriend didn't Lighthouse the LEDs were not we're working on this even though I put new batteries and tried to put it on the Bluetooth

FitFab's customer service is exceptional. My starter kit hadn't arrived and they were right on top of answering my questions.

I signed up after the winter 2016 box was sold out so I got the editors box instead. And I love it! If you actually read about the editors box it said that the eye shadow pallette was one of the 6 POSSIBLE items you would receive. It was there written in plain black and white. I used the code PURE that they advertised to get my 10$ off and guaranteed eye shadow. I was able to get exactly what I wanted because I READ things before I buy them. Yes the pictures are slightly misleading but if you READ it says those are examples of items you may get or that are items that have been in past boxes.
The customer service is amazing! I accidently signed up for the year subscription because my son was playing with my phone and I had the website open and they without question refunded my money. I have since signed up for the year now that I had the fundsame to do so.
So for everyone who is complaining, honestly you have yourself to blame for not taking the time to fully read about what you are getting.
Also, side note. People are complaining about the winter box because it wasn't as good as the fall. Oh boo hoo. I actually would have loved the winter box. And each box isn't going to be over the top amazing. The products were still awesome and worthe the price you paid. If you aren't getting the exact items yout want then 1. Sign up for the yearly one so you can choose or 2. Just go out and buy specific products. That's not the point of a subscription box.
Love love. And I can't wait for spring 2017!

I was really excited to get my first fabfitfun box, (especially since it took a full month to get here) but I'm overall pretty disappointed :(. First up, I was borderline devastated I didnt get a s'well water bottle. Every box I had seen had one in it and the way i answered my personalization profile questions, it seemed pretty obvious that a water bottle would be a good choice for me. Nope, I got the necklace instead which is cute but I almost never wear jewelry. Also, it was pretty frustrating that they were SOLD OUT of the quay sunglasses so I had to get the face brightening cream instead, which I was ok with at first. But when I got it, it has a crazy strong scent that I dont particularly enjoy. As someone with sensitive skin prone to acne, this is almost guaranteed to make break out.
Next up we have the leave in conditioner-actually a good addition for me because my hair is the one thing I'll splurge on products for. It smells like a 90 year old grandma that dumped an entire bottle of cheap perfume on herself. This could just be me though. If you can get past the scent, it does make your hair soft and shiny.
Next we have the massager brush, where the bristles make you feel like you're being scratched! I wouldn't describe it as painful but it is far from enjoyable or a massage by any means.
Moving on to the mumu... maybe I dont know how to wear a mumu but I tried it on after showering, so nothing underneath. And you can 100% see my nipples. Although, it doesn't like to stay in place well so your boobs are probably going to pop out completely anyway, so being able to see them through the material probably is a lesser issue. As someone with a roommate who probably wouldn't appreciate being flashed, this makes it a lot less appealing to me. If you live alone and dont mind your boobs popping out every now and then, this is the mumu for you.
The de-puffing eye cream is awesome though. Dont get it anywhere near your eyes though, because it burns like crazy. Oh and the champagne charcoal scrub is nice, with a great scent and actually seems to help soften your skin! So I guess it's not a complete loss!

I needed to cancel my subscription, and Chanel made it simple and enjoyable! I will resign up in the future because Chanel was so empathetic!

I cancelled annual membership but I still had my fall and winter boxes for the year which I did not get notification for custom choices.

Thanks for your help. I am very thankful for your patience and detail in getting the items that I didn't receive.
Have a great day!

I received my package today! It was even better then what i imagined. It is totally worth the value. I am a very happy customer.

I had a broken necklace and an item that was sent in the mail that I didn't receive. She went above and beyond to help...

I love getting my box every quarter. I also like the add on features. The app makes it easy to choose options and add one.

Well after all they are on the ball and care. I got a full refund and they were very apologetic Matt was a sweetheart a+

Email correspondence regarding my Spring 2021 box. I sent one email and my issue was resolved within a couple of hours. I am very pleased!

I so love my box, every time it comes in the mail it is a present to myself. Cant wait to see what is inside.