FabFitFun

Quick to respond and super friendly. Was very helpful and super nice. It's great to have customer service that doesn't give someone the run around.

It takes a really long time for me to get my box every time. But that's not a FabFitFun issue. My boxes have been good.

I called because I received a lip balm that was damaged. It was such an easy call. A new one is already on it's way.

Lander helped resolve the issue of missing item from add ons. He has ordered item and it will be sent. He was courteous and quick.

Thanks for your help. I am very thankful for your patience and detail in getting the items that I didn't receive.
Have a great day!

I was missing an item from my order and I gave the associate all my info, the order info and the what the missing item was and FFF took care of the problem immediately.

I wanted to see why I couldn't customize what I wanted and I was confused about how everything worked, Niko was great helping me to get everything worked out.

I made the mistake and when I called I received the answers with a sweet understanding staff member no other time or company has had a staff member that helped like yours did THANK YOU

I understood that the mystery package would have more in it than what was in it. Was pleased with what I got

I saw incredible advertising for this company everywhere, so I was so excited to try it out! I appreciated the good notes that I found that did nothing but preach about FabFitFun, but I didn't have nearly the same experience that was described everywhere. First of all, I ordered my box on March 31,2020 and was annoyed by the customization process. Many of the reviews that I had seen said that they enjoyed the option to customize the box, so I was looking forward to that. When I began to customize my box, there were not many options to customize, so I had to pick from the last items that other people didn't want. I didn't let that bring me down, though, because I had heard such great things about the company. Then, I began to get endless emails from the company with ads and other things that I never really signed up for. That did not matter much until I decided to click on a button in one of the ads that immediately charged my credit card with a huge expense that was not something that I was interested in at all (fortunately, I had to cancel that card before this happened for other reasons, so the charge didn't go through). At this point, I was just ready to get my box. I waited and waited, but my box didn't show up until May 22,2020! That's almost a month over the amount of time they said the shipment of the box would take... The quality of the products and everything in the box was good, but it didn't exactly make up for the worsening experience. Later that day, I realized that I had not gotten some of the products that I had customized into my box. I contacted the company and they eventually got back to me and they are planning to send me the missing items, so I think that has been the best part of the experience. I would not recommend this company to anyone at this point.

I had some financial difficulties and they helped me out

The agent was very kind and knowledgeable. She had a lot of patience and worked hard in finding a remedy.

My question was answered very pleasantly and provided all the information I requested and a little bonus for my trouble!

I was able to resolve some billing questions easily and quickly through the chat feature. JD was courteous and helpful.

Whenever I have an issue and utilize the online chat box, the agents are helpful and solve my issues promptly.

They were quick to fix my issue and help me! The person on the phone was very helpful and knowledgeable.

I've been getting fabfitfun for over a year now! It's worth getting the box just to shop the edit sales!

Customer service is great! They answer right away and you get to talk to an actual person which is nice.

I thought the add one we're free gifts and it with kindness and understanding that the issue was resolved positively

Helpful, insightful, knowledgeable. He helped me figure out the issue and I was able to solve the issue right away.

Horrible customer service. They have no problem taking your money but they have an issue delivering the product. Never again.

But Paige was able to refund the amount quickly and made me feel heard and understood it was an accident!

It is like giving myself a gift every quarter. The products are amazing. I love the option to add additional products to my box at a special price!