FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
It is like giving myself a gift every quarter. The products are amazing. I love the option to add additional products to my box at a special price!
I will be renewing my annual subscription a third time because I Looove it! I look forward to picking my items each season. The sales are awesome too
Hi Tania! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
My post office has lost my fff starter box which i wanted so much. When I wrote to assistant she solve my problem and gave me replacement items
Hi Tamar! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your box! Xo
I am never disappointed by the products put in this box. I love every single thing ive received thus far. Thank you thank you!
Hi Kalea! Thank you so much for taking the time to review! We are happy to hear you are loving all the products! Xo
I had a few questions about the tracking of my order, and Rain was extremely helpful and quick to respond and solve the issue.
Hi Caty! Thanks for this review! We're happy to hear our Customer Care team was able to take care of this for you!
I received 2 of the same items and he was very nice to send me a couple other items and I truly appreciate it
Hi Elizabeth! We are happy to hear we were able to help you!
I've learned my lesson! Placed my first order months ago. Have received NOTHING! Can't get a hold of a human being to talk to!
Hi Joanne! The Editor's Box was available for pre-order mid October and was scheduled to be delivered to all members who pre ordered by the end of December/ early January. If you haven't received your shipment yet please message me at nika@fabfitfun.com and I'd be happy to look into this for you. You can also reach our customer support team Monday - Friday 8am-5pm PST by calling 855-313-6267 we also have live chat available on the site Monday - Friday as well.
This is the most amazing subscription box. I get to try things and learn so much. I have found every item to be amazing.
I started my subscription to Fabfitfun almost 2 yrs ago as a way to build my makeup and skincare collection and now I'm hooked
Hi Jennifer! It has been so much fun to have you as a part of the FFF family! We're excited for you to see what we have in store for the upcoming season! Xo
Been a customer for many years and love all of my products and clothes I buy, I high recommend fabfitfun too friends and family
Hi Barbara! We appreciate your loyalty to us! We love to have you as part of the FFF family! Thanks for this great review! Xo
So excited to get my box. I messed up during my yearly subscription and customer care responded to my email quickly. She was great!
Hi Lisa! Thank you so much for your feedback! We're excited for you to receive your Summer items! Xo
I wanted to change the credit card on my account. Was advised not to do online so I will be calling later on today
Hi Sandy! Thank you for taking the time out to leave a review! We highly discourage updating credit cards via email/chat for your own safety and protection. Our line is open 24 hours! Please feel free to reach out to our Customer Care Team at fff.me/care if you have any other questions!
Dawn was able to fix my issue and provide me a refund. Which I saw an email the same day. Great job Dawn.
I love FabFitFun and love the new changes.
Hi Charrie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I customized my box and did not receive the daisy tote that I had chosen. There was not a replacement for the item either.
Hi Emma! We're sad to hear that you haven't received the item you expected. A member of our team will be following up with you through email to make sure you are fully taken care of. Thank you for your feedback and we look forward to assisting you soon!
My box shipped but I never received it. I contacted them and within a day they started putting a new box together for me.
Hi Kim! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern. We're excited for you to receive your box! Xo
She was very good at resolving my issue. She made sure that what I needed to have done was done in a timely matter.
Thanks for taking the time to leave a review! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I received part of a bundle, but was still wanted the complete bundle. Shee was more than helpful in getting me the missing pcs.
Thank you so much for your review, Robin! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Overall my experience was good I got a reply right away with my concerns about one of my items and My questions were answered
Hi Stacy! We're so glad to hear about your lovely experience with our Customer Care team! Thanks for taking the time to leave a review! Xo
I love the saying, "expectations are predestined disappointments." You can't assume how things will be, but if you go with the flow, you usually get a better experience.
I've read the negative reviews and most seem to be about the shipping. Shipping is only a part of the FitFabFun subscription, and also partially controlled by other entities. I don't think about my box until I get the email saying it's on the way. I don't sweat it, it will be here. And the billing policy is clearly stated if you take the time to read it.
Not every product is going to please every person. If something isn't my style, I give it to a friend who I think will like it. I actually belong to a few subscriptions, and every once in a while I take the items I won't use to work and let the other ladies pick stuff. They love it, so share your blessings.
As for the items, I LOVE surprises! Sure, not everything works for me (like the jewelry holder, I have a huge standing jewelry box already), but that's OK. I also have tried new things I wouldn't have before, and used things I didn't think I would need.
FitFabFun puts a lot of effort into the packaging, presentation, finding designers/manufacturers to work with them on products, and newsletter. If you're going to join a higher end subscription like this, you probably have disposable income to treat yourself with occasionally, (add up your pricey coffees or take out food for a month sometime!) so enjoy it for what it is, a quarterly gift box of stuff chosen by people who don't know you, and can't possibly please everybody. If you want to pick everything for yourself, go to the mall.
Hi Alice!
Thank you so much for an amazing review! We're so glad that you're loving the boxes and we can't wait for you to see what our future seasons have in store!
Xo
I love fab fit fun, always something great in each box to make it worth it, plus something new that I can try out.
Yay! So glad to hear you're loving your FFF membership and the products. We look forward to sharing more seasons with you! Xo
Clint was very helpful and personable, the site was a little annoying because it kept disconnecting but he was a joy to speak with!
Hi Kayla, thanks for leaving a review! We're so happy to hear that you have been fully assisted! For future reference, we recommend using Google Chrome and Mozilla Firefox as our website works best with these browsers! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
It's was great... she was so helpful... I'm so glad they have her to help people like me... somethings are so difficult in life
Hi Diana! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
Make sure you all check your billing. I was billed 89.96 for this last box I received. I called and asked why. They said for the product I had in my cart. I have never added anything to my cart. I have only been on the website once or twice. I explained in an email that I never added anything to my cart. I dont know who did but I should not be charged for the product. They replied saying there are no refunds for the product that I had in my cart. This if there is product in the cart and its not deleted when the boxes go out then they will send it to me. I again explained I did not order anything extra. That I did not put anything in my cart. I dont know how these were added to my cart. I did not give anyone permission to add anything to my cart. They will not reply to my email. So I guess I am just out the $40.00. But I dont give up easy. I am sooo dissapointed in this company. I will plaster this all over social media. The one time I did email them was when the face cream from Morada or something like that made my face swell up and I had to go to emergency, they said they were sorry and gave me $15.00 to my account that never was applied to my account, I never saw it... So be careful with this buisness. They are pretty sneaking in what they do and are so disshonest
I did not recieve what I had originally chosen my choices were changed I really wanted the Dutch Oven hope it comes as an add on so I still may get it
Hi DeLynn! We are so sorry to hear about what happened. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
FabFitFun Customerservice is excellent. They listen to what your concerns. They also do a follow up.
Hi Donna! Thanks for leaving us this review! We're so glad you feel this way! Xo
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Lorjia! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us!