• FabFitFun

2024 SITEJABBER AWARD

FabFitFun

Overview

FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.

  • Service
    200
  • Value
    184
  • Shipping
    177
  • Quality
    179

This company responds to reviews on average within 17 hours

Positive reviews (last 12 months): 81.4%
Positive
70
Neutral
4
Negative
12
113
See all photos
How would you rate FabFitFun?
Top Positive Review

“Convenient, Fun, Reliable, Quality, TOTALLY LOVE 💗”

Alicia M.
10/27/24

I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼‍ Also, their customer service is top notch! I cant say enough good things 💗

Top Critical Review

“Raised my seasonal price but lowered my Customization Experience”

Mari L.
5/29/24

Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.

Reviews (4,187)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1491) fall box (120) summer box (137) spring box (129) winter box (126) subscription box (150) credit card (91)
Thumbnail of user dianas360
1 review
0 helpful votes
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December 13th, 2019
Verified purchase

I love my products everything is as shown perfect box, I definitely will be promoting this product box to my friends and family.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Diana! We love hearing that you're enjoying your Winter box enough to want to share with your friends and family! Xo

Thumbnail of user lindap999
2 reviews
0 helpful votes
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April 28th, 2020
Verified purchase

Jim was able to provide me with an upgrade special and I appreciate the time he took with me to make it happen.

Thumbnail of user daniellet653
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Nette was immediately responsive and attended to my particular concerns as it relates to my recent subscription boxes.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Danielle! Thank you for your rating! We are so happy to hear our team was able to help! Xo

Thumbnail of user ninag82
1 review
0 helpful votes
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April 23rd, 2020
Verified purchase

The person I dealt with was polite and helpful. I take issue in the fact the customer cate is based out of country.

Thumbnail of user tinai33
1 review
0 helpful votes
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April 7th, 2020
Verified purchase

I'm very ill and he cared and listened he was the nicest person I've had the pleasure of doing business with thank you

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Tina! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait to share more seasons with you! Xo

Thumbnail of user sonjat23
1 review
0 helpful votes
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April 3rd, 2020
Verified purchase

I noticed i had a charge on my credit card. I emailed and i was contacted in less than 12 hours. Issue resolved.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Sonja! We're so glad a member of our Customer Care team was able to fully assist you! Xo

Thumbnail of user meganr376
1 review
0 helpful votes
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November 27th, 2021
Verified purchase

Good customer service! Help me resolve my issue. I moved and they were able to send my box to my new address. Thanks!

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Thank you so much for your feedback, Megan! We are happy that we were able to help you resolve your concern! Xo

Thumbnail of user janas225
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

It was so nice to get these boxes and going through it and trying out all the products! I would definitely recommend it!

Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Jana! We appreciate this review and look forward to many more seasons together! Xo

Thumbnail of user kristinw227
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

My box was delivered empty sans one piece of tissue paper. The issue was resolved immediately and I expect my new box shortly.

Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Kristin! We are sorry to hear about what happened. We're glad that a member of our team was able to help you and we're excited for you to receive your Summer items! Xo

Thumbnail of user jennyk37
3 reviews
1 helpful vote
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February 16th, 2017

I decided to give Fab Fit Fun a try when I saw Lisa Rinna open her box and I liked what she got. My box arrived in less than 10 days and I received the Editor's box, which I was hoping I would. I got the scarf color I wanted, I loved the nail polish color (wearing it now) especially glad it was Zoya brand as I love them, got the "Inspire" necklace which I was hoping for, got the coffee tumbler I was hoping for, loved the lipstain/tint color and the product itself is awesome, am in love with the hair oil and was impressed it was a glass bottle. My box came undamaged and nicely packaged. I was also happy to even get the coloring book I wanted (nature) I am 39 years old and love the adult coloring book trend and pretty much loved everything in the box. I messed up my account (used the wrong card to pay) and spoke to "May" online who was extremely helpful and issued a refund right away and then re-charged the card I wanted to use. I'm sorry so many people have had trouble with FFF, but I have had nothing but a positive experience so far. I can't wait for the next box to get sent out. I am recommending them to all of my friends.

Thumbnail of user nikac1
Kendall K. – FabFitFun Rep

Yay! We're happy to hear you are wearing your scarf and enjoying all of the fun goodies in your Editor's Box! We also appreciate your feedback about our customer service, we'll let May know, it will make her day to know she was able to help. Thanks for taking the time to leave us a review, stay warm in your scarf! There's still a few weeks left to bundle up until your Spring season box ships out.

Thumbnail of user kathym1776
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

My order was wrong it got fixed two items was add red d that was not supposed to be there it got took off and refunded

Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Kathy! Thank you for your rating! We are so happy to hear our team was able to help! Xo

Thumbnail of user anaa202
1 review
0 helpful votes
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May 26th, 2020
Verified purchase

I have a seasonal subscription and love every single product that comes in every box. It's very excited when you receive the box. I love it.

Thumbnail of user jessicae602
1 review
0 helpful votes
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May 23rd, 2021
Verified purchase

The cooler bag choice became unavailable and I wanted to switch to a different product. Rel got back to me right away and corrected the issue

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Jessica! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern. Xo

Thumbnail of user gerryh48
1 review
0 helpful votes
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April 3rd, 2020
Verified purchase

There was a charge on my account that if I select it was a mistake. Jeremy took care it right away. He did make my day

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Gerry! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you! Xo

Thumbnail of user ruths289
1 review
0 helpful votes
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July 31st, 2019
Verified purchase

Love all about my box! Every item I receive I enjoy and talk to my family and friends about it. Helping other women grow
Excellent service.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Ruth! Thank you so much for taking the time to review! We are so happy you are loving FabFitFun! Xo

Thumbnail of user serenad40
1 review
0 helpful votes
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January 30th, 2022
Verified purchase

I have had an issue with two of the four gift cards I purchased in Dec.
The service has been great
All issues have been cleared

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Serena! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us. Xo

Thumbnail of user kathleena267
2 reviews
0 helpful votes
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March 17th, 2020
Verified purchase

Trying to shop I go to site it wants your email and password, max tried to help, but the screen is not working to change password,

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Kathleen! We're so sorry for any trouble with the website! We recommend using Google Chrome or Mozilla Firefox as our website works best with these browsers! We hope you have been fully taken care of! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo

Thumbnail of user kims574
1 review
2 helpful votes
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June 18th, 2019

My last box was too specific, love the box but all my products were geared to my face, I would like it to be more varied.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Kim! Thank you for taking the time to review! We appreciate your feedback and will pass it along to the appropriate teams, as it helps them to better curate future boxes! Xo

Thumbnail of user trinityb18
1 review
0 helpful votes
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November 11th, 2020
Verified purchase

10/10 Customer Service! Flenn was so helpful and so very kind. She made my day! I'm so glad to be apart of the FunFabFit Family!

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Trinity! Thank you for taking the time to leave a review! We're so happy to hear that our Customer Care team was able to assist you! Xo

Thumbnail of user tessag15
1 review
0 helpful votes
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March 28th, 2020
Verified purchase

I had a very pleasant experience with costumer service. Box appeared to be shipping to wrong address and they were able to fix the mixup.

Thumbnail of user marys2845
1 review
0 helpful votes
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February 15th, 2021
Verified purchase

Unfortunately I had to cancel, I DO plan to reactivate my account once my income picks up, the winter box is so great and I really like the customer service, so kind and helpful

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Mary! We'd love for you to rejoin the FFF Family when the time is best for you! Xo

Thumbnail of user kimberlyb1765
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

Francisco was awesome. Very knowledgeable and took care of resolving the issues quickly. Very happy with the outcome

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Kimberly! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo

Thumbnail of user joieh4
1 review
0 helpful votes
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May 9th, 2020
Verified purchase

Every time I've needed help resolving an issue, it is done promptly and to my satisfaction. Every time!

Thumbnail of user robinh701
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

Customer service is super helpful and fast! They have continually answered my questions and concerns quickly and effectively

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Robin! We always want our members to be fully taken care of and we're so happy to hear that you had the most exceptional experience! Xo

Thumbnail of user johanam5
1 review
0 helpful votes
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April 18th, 2020
Verified purchase

One of the best subscription with a great customer service always compromise with all of us there customers.

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From the business

Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo

Company Representative

Thumbnail of user emilym2096
Emily M.
Typically responds within 17 hours

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