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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Great idea, could make a wonderful gift for someone - and for yourself! Very polite and efficient staff too!
Love all the items I've received! It's great how you can choose between certain items love that option
We are soooo thrilled to hear you're loving your new items, Susie! We can't wait for you to see what we have in store for this year! Xo
I was able to reach a LIVE chat agent at 2:45AM! They quickly help me resolve my issue and with a great attitude!
FabFitFun has given me the opportunity to try new products. It is a great service and it never fails to amaze me.
Hi Genesis! Thank you for taking the time to review! We are so glad you are loving the products featured in the boxes! Xo
The rep addressed my concerns regarding missing items in my box. She was able to answer my questions and was very helpful.
We are so happy to hear you had a great experience! Xo
I did look forward to the boxes. The first ones I got were full of things I loved, then not so much.
Hi Joan! We appreciate your feedback and are sad to hear that this season’s box missed the mark for you. We hope to surpass your expectations in the future!
So not worth the money disgusting! None of what I've received is what I selected I liked. Please don't waste your money!
Hey Aly! We appreciate you writing in and giving us your feedback, we also apologize for any misunderstanding as our boxes are not fully customizable. When you sign up you fill out a survey so that we can understand you as a customer, this information is used so that we can look at our customers as a bigger picture and try our best to curate a box that all of our members will be happy with. Your survey responses do not customize your box, with the exception of a few choice and select options we make available to members each season all members will receive the same box. This season all members were able to choose a hobby and a beauty boost they prefer and we curated your box based on those choices. To take it a step further our annual members were able to select which color they wanted based on 3 items inside of the box. If you prefer to choose color/scent options for some of the items you may get we definitely suggest checking out the annual membership, you'll find more info here: http://support.fabfitfun.com/hc/en-us/articles/213140003-What-is-Select-Membership-What-are-the-perks-
If you have any questions please don't hesitate to message us!
Xx
Quick, clear information, great customer service... take your survey before placing order. I recommend going to the site to start your order.
Hi Teresa! Thanks for this review! We're so happy to hear you're enjoying your subscription with us! Xo
I have a very nice experience... thank you the lady was very nice and helpful... she understood what I needed to do
Hi Elena! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Love my box will order again very happy with all of products loved the bag so very cute! Very prompt with delivery
Woohoo! We're happy to hear you love your new items, Charlene! Thanks for sharing! Xo
I love my awesome box that I bought all my sister in laws a box too! They are excited about their boxes
It was a good experience. I requested to have my subscription cancelled and I got a confirmation that it had be done
Hi Esther! Thank you for taking the time to review! We'd love to have you back in the FFF family if the time is ever right again in the future!
Very nice, helpful. I just want to cancel my subscription for now. I may be back but for now I'm all set.
Hi Julie! We are so sad to hear you have canceled your subscription with us. We hope to have you back when the time is right! Xo
I had an issue with a few of my products and as usual the team resolved the issue very quickly and friendly
Hi Tammie! We're loving this review! Thanks for taking the time to share your awesome experience! Xo
I recently had an issue with my recent package and they exceeded my expectations in ensuring that I would get my product.
Hi Araceli! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
Box looks like it was tampered with, I never had any problems with any of the boxes that received in the past.
Hi Yolanda! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment as we always want our valued members to have a seamless and satisfactory experience with us! If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
Grate and very grateful I did like the help that the service person gave me she did a grate job. Thank you
Hi Donna Marie! Thank you so much for the kind review! We are so happy to hear you have been fully assisted! Please let us know if there is anything else we can do! Xo
I feel we should have a bigger variety to choose from. The selections that are available are as attractive as the first.
Hi Sandra! We are sad to hear your disappointment as we always try our best to curate products our members will love. We’ve curated an amazing selection of items you can choose from and hope you find something else you love from other Customization Categories. If there's anything that we can help you with, feel free to reach out to us!
I love all the products I get. If there I have had an issue with products or shipping they fixed the issue right away. I can't wait for my next box..
My gray Frye socks were damaged and because the sick are now out of stock, Renz allowed me to pick a different item to replace my socks.
Thank you so much for your feedback, Victoria! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Great and solved quickly now to wait and see if I get the missing items and mystery bundle, pretty disappointed I had to call and ask about it
Hi Cheryl! Thank you for taking the time to share your thoughts and feedback with us. We are happy that we were able to help you resolve your concern! Xo
I was trying to change my password & the screen kept going dark. I was glad that I did end up remembering my original one.
Hi Jennifer! We're sorry for the inconvenience you've experienced! We've passed this concern to the appropriate team so that they are aware of the issue surrounding the site. Please feel free to reach out to our Customer Care Team at fff.me/care if you have any other questions!
I got an immediate answer to my questions from Nick. The answers were clear and he was kind to me. The response was almost instant to my inquiry.
Hi Cheryl! We are thrilled to hear you received such quick support as we always strive to provide our members with a positive, streamlined experience! Xo
Not to add extra unless you know if your paying for it or not and read and search review even if it's your first time
Hi Shanessa! Thanks for sharing this feedback with us. We always strive to be as transparent as possible with our members to ensure they have the best experience! All members are able to select one item from each Customization category available to them at no additional cost, however, for each additional selected Customization item, there is an additional fee per item. We hope you're enjoying your first box with us! Xo
I have not had the best experiences with several of my boxes. My Spring box did not quite capture my needs but I was traveling.
Hi Rosemary! We're sad to hear that the Spring Box missed the mark for you. Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We hope to have the opportunity to surpass your expectations in the future!
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
We appreciate the kind words and awesome review, Emily! We look forward to many more seasons together! Xo