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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I look forward to each and every box. Had an issue with a product that leaked and within an hour I had a rep solving the issue
The first time I've had to use the online chat for a question and the person was very nice, very prompt, and answered my question very clearly.
Hi Donna! We are happy that you were fully assisted by our team! Xo
After my first review someone from FabFitFun finally got back to me (recall they often said they would, but did not). They said that the items I prepaid for and ordered were no longer in stock, and they would send some other items and expedite the shipping OR give me a refund (keep in mind I was told before they could not give refunds on items they already processed). I asked several times how, if my box had been processed weeks ago, the items were no longer in stock. As they didn't have the items I ordered any longer I requested a refund--and asked for clarity--again, as to how, if my box was processed several weeks ago, the items weren't in stock.
I got some odd answer about I had been given wrong info, and that when they reprinted the label and went to remake the box, the items were no longer in stock. NONE of this makes sense to me. If the label was the issue from the start--for all these weeks, why didn't you reprint the label and put it on the box you supposedly prepared some weeks ago, which apparently was just waiting to be shipped...? It's quite obvious this label crap is a lie they tell whenever they have issues. I have read it on other complaints as well. How long was this company going to tell me a lie about a label and never deliver the products? And why would I want a bunch of crap I didn't select--again, the point of the prepaid subscription is to be able to SELECT what you want... I personally feel this company should pay me interest on my money they held a year in advance and didn't deliver what they promised.
The only way I got a response was by posting on this site. I am also filing a complaint with the BBB, and would encourage all of you with similar negative experiences to do so as well. I honestly don't see how they stay in business. Of the four boxes, every time something was out of stock, or late... They are sorry so much, they should change their name to that. What really T's me off is that they keep stating the same lies over and over instead of fixing their issues:-(:-(:-(. They should have been upfront the first 4 or 5 times I followed up on my late box.
Do you recall the episode of Seinfeld with the rental car--and Jerry says you can take the reservation, but you can't hold the reservation? That reminds me so much of this company! Like several others have noted below, I paid for a year in advance--and doing so allows you to make selections and pre-pick some items--the reason I paid in advance. There's not one box that hasn't had an issue--either late, never arrived--or, here's the kicker--the item I selected is out of stock... Again, the whole point of the prepaid subscription is to be able to pick the items you will get when there is an option.
Having prepaid--and always selecting my product the first day or so available, I am very disappointed I am still awaiting the delivery of my Fall box. When I followed up by chat I was told they had to reprint the label. Then when I followed up again, I was told they had to reprint the label. I was also told I would not get one of the items I preordered as it was out of stock. Maybe had they shipped/filled my box timely it would not have been. Again, I prepaid and selected my items earlyso whyalmost 30 days later they have not sent the box, I don't know. And note this is 30 days after their posted ship dates. Not after I selected the products which has been even longer. Also, they weren't aware of the issue apparentlyso had I not followed up they never would have reprinted the label. I was provided tracking info and to datedespite me following up 5 times, the box has not moved I have been told someone would get back to me and then they don't I was told they would look into option to ship soonerand then was told they shipped in batches, which is why it has not shipped
Finally, I asked for a refund and was told someone would get back to me by email and SURPRISE, they did not. I believe the label statement is a lie they tell to everyone when they don't have the products they presold you.
Then when I canceled the subscription, so I wouldn't get charged for another yearthe pop-up said it would take a few days to update.? WHAT?
So again, they can take the money and the orderthey just have problems filling it, filling it timely, or filling it correctly. I'm not sure what the problem is, but I would not recommend.
I had a request for my yearly and monthly subscriptions and I had a fast quick response in a timely manner. I'm excited to see my first box!
Was not sure if the code was on my upgrade. Adrian was very helpful and was able to manually enter the code for me
Thank you so much for your feedback, Megan! We're happy that you were fully assisted and had a great experience with our customer care! Xo
So far I have enjoyed most everything. If I receive something that's i don't love, I find someone who will love it. So good
We're so thrilled to hear how much you're enjoying the products, Sarah! We look forward to sharing more seasons with you in the future! Xo
Sent an email stating an item was missing and right away a response to my email and item is being shipped.
Hi Megan! Thanks for taking the time to leave this review! We're so happy our Customer Care team was able to ensure you were fully taken care of! Xo
The associate was a great listener. Very knowledgeable and a delight to speak too. Resolved my issue and was very professional.
Hi Pat! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback and we're so excited for you to try out your Winter products! Xo
My customer service rep was able to resolve my issue quickly and was very courteous. Very pleasant experience
Hi Jessica! Thank you for the awesome review! We're glad that our Customer Care team was able to fully assist you! Xo
My experience was positive. The agent on the phone was helpful but considerate of my time and needs.
Hi Jill! We're so happy to hear our Customer Care team was able to help you! Thanks so much for sharing! Xo
So fun getting great items every season. I love being able to customize some items and getting surprised by some items.
Hi Sarah! We are so happy to hear about your experience! Thank you for writing a review!
Adam was very helpful and informative. He answered all my questions to my satisfaction. He was friendly and professional. Thank you!
You're welcome, Christine. We're happy to hear you've been fully assisted by our team! Xo
I was treated well. And I was able to get the answers to my questions. I'm very happy with the solution
Hi Katy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Helpful knowledgeable and caring. The representative was helpful in providing me information in a kind and efficient manner
The issue was resolved in a quick and timely matter all of the issues were resolved and customer service was excellent.
Hi Naomi! Thank you for leaving us a great review! We're delighted to hear about your experience, and thank you for being a member! Xo
I love ordering from them. I'm a select member and I customize my box. When I had issues I was always contacted and my issues resolved.
Hi Erika! Thanks for this review! We're so happy to hear you're enjoying your Annual subscription with us! We're happy to assist as we always want our members to have the best experience! Xo
The customer service was quick, easy and they helped me customize my box. I'm a new customer and they really helped me out.
Hi Ally! Thank you for taking the time to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Everyone has been extremely helpful and informative in picking out my first box. Looking forward to receiving my first box!
Hi Jennifer! We are so excited to be welcoming you to the FFF Community! We hope you enjoy your first box with us! Xo
My first box was the summer box, and I loved everything, especially the tarte contour palette. I can't wait for my next box.
Thank you for resolving my issue, Jamie! You were very helpful in assessing the issue and processing the refund for my damaged product.
Hi Jessica! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I love all the cool things I get in my boxes! My son and I fight over the throw I got in my winter box all the time!
Kelly was very sympathetic to my issue and was eager to resolve this issue in a timely and satisfactory manner.
I received great customer service. The customer service agent was efficient, knowledgeable and friendly.
Thank you for taking the time to write this amazing review, Lynn! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Thank you for taking the time to review. We are happy to hear your issue has been resolved! Xo