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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
This company has amazing customer service personnel! Made my day, so respectful and lovely to deal with…. Thank you
I just left my contact information for Mike in regards to help with his office & warehouse employees and finding more coverage!
Hi! We have passed your feedback to the appropriate team. Feel free to reach out to our Customer Care Team at fff.me/care if you have any other questions!
Wonderful. Excellent. Efficient. Easy. Jimmy answered all my questions even though I had about a million. He was beyond helpful.
Hi Debby! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
I always look forward to my fabfitfun box! It's been a high point during the pandemic. Great products and fun surprises!
Hi Deb! Thank you so much for your feedback! We're excited for you to receive your Spring items! Xo
Quick and efficient customer satisfaction, she is in the right department, does a great job, fast response
Hi Deanna! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
This company always impresses me. It's so much fun, and they have great customer service. I recommend them to everyone.
Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
Loved getting these boxes. I hate to discontinue while we move and relocate. Ill be back in 6 months.
Hi Linda! We're so happy to hear you're loving your Fabfitfun boxes! We hope to have you back to the FFF family when the time is right for you! Thanks for leaving a review! Xo
Dorothy at customer service was excellent, pleasant and knowledgeable. She got everything accomplished in less then 5 minutes!
We're happy that you had an amazing experience with our Customer Care, Lynn! We appreciate your review! Xo
I missed the customization period. Customer service resolved that issue and allowed me to customize several items.
Hi Maria! We are sorry to hear that you missed customizing your box! To make sure you don't missy your future customization, we suggest you download our events calendar, follow us on social media, or download our app and enable notifications (the app is now available on iOS and Android). We're so glad our Customer Care team was able to get this taken care of for you! Xo
Customer service is always excellent. Carlos answered my question quickly, clearly and was a pleasure to deal with.
Hi Rebecca! Thanks for such an awesome review! We are so happy to hear that our Customer Care Team was able to assist you with this!
Anytime I have an issue it is always resolved quickly. Customer service does a great job at answering any questions and taking care of issues.
Hi Emily! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
I had an issue resolved Quickly and efficiently, without any problems. I'm very happy with this experience!
H Karolina! We're glad that our Customer Service Team was able to assist you! Xo
The customer service agent was professional,
Helpful and addressed me by my name.
I felt this added a personal touch.
We're so happy to hear you had a positive experience with our Customer Care team! We're always happy to help! Xo
Any time I've had an issue a customer service representative is always friendly and amazing in terms of resolving problems.
Hi Samm! Thank you for giving us a great review! We always aim to provide a satisfactory experience to our members. We are glad that we hit the mark for you. Xo!
Izza listened, understood the issue and acted swiftly in rectifying the matter. Smoothest customer service experience to date. FFF needs more Izzas
Hi Lara! Thank you for your feedback! We're happy that you had an amazing Customer Service experience! Xo
I love receiving my FFF box. I had a few questions and the customer service rep was very helpful and informative.
We are so happy to hear you were fully assisted! Xo
They resolved my issue very quickly. It was my mistake, but they threw in a free item anyway! Couldn't be happier!
Hi Tobi! Thanks for sharing! We are happy to hear about your experience!
Didn't give up until I was satisfied. Hope I am satisfied with the product as it wasn't easy to get reinstated.
We look forward to you receiving your products! Xo
When having trouble changing my password I emailed customer service. They emailed me back within 5 minutes. I Absolutely love fff
Hi Jessica! Thank you for taking the time out to leave a review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Worked really well. Was given a refund because my product was damaged and there wasn't any more of my item left.
Hi Stacy! Thank you for taking the time to share your thoughts and feedback with us. We are happy that we were able to help you resolve your concern. Xo
I really look forward to receiving my FFF each season! I usually like 75% of what comes in the box. I relly enjoy the add ons and edit sale!
Thank you for taking the time to review, Dawn! We are so happy you are enjoying our sales! We can't wait for you to see what we have in store for our upcoming Edit sale! Xo
Thank u FABFITFUN U Went Above and beyond. After restarting my Subscription and receiving my box I wasn't happy. You guys showed me amazing customer service And Im a very happy subscriber now
Hi Amy! Thank you so much for taking the time to review! We are so happy to hear you were fully assisted. We hope you are loving your Spring goodies! Xo
I received a starter box for a shipping fee of $5, courtesy of a friend. It seemed exciting, I don't usually get subscription boxes since sometimes they're expensive or products don't meet my needs so I'm one that chooses to shop and save on brands I know and trust. I received a few nice items in the starter box, a comfy lounge robe, and some makeup and face wash. Ingredients may be cruelty-free which is great, but many harsh chemicals so I don't want to put my choices on healthier beauty and care in someone else's hands. Anyway, the customer service tends to bribe. The company emailed me stating that they'd charge me on a certain date but it was before my box even shipped. I called them and told them that I don't want to pay for a subscription box when my starter hadn't shipped. I received it, enjoyed one product, and realized that it's not worth the money. I tried to cancel online and a pop-up came up to "Activate $10" the next box. I refreshed the screen because there wasn't an exit button, and it charged me! I am deleting my card info right away. They billed me for $39.99+tax and took it immediately. I called customer service. Wait times weren't long, but it took several minutes to explain that I needed a refund. The rep said they normally don't allow that, but would "see what we can do". I kindly asked to cancel the error, don't ship box, and refund ASAP. I also suggested to speak with website management about this glitch and auto-charge issue. Although she solved my concerns, and I did get my confirmation emails, I felt that she was begging me to be a member. She mentioned twice that the box
Is valued at (whatever amount), and that they could "throw in a gift" if I choose to activate, and "offer additional discounts" etc. I don't appreciate being bribed to stay, so just warning people that they are like this.
Hi Lauren, we're sorry to hear about your experience! We always want to be as transparent as possible with our members to provide them the best experience possible. Our automatic billing system charges once an account is upgraded so the order can begin to process. Per our policy, all sales are final and non-refundable as noted in our terms and conditions and is done only for unique situations. After looking at your account, it looks like a Customer Care representative was able to assist you with your concerns. We appreciate your feedback and we are always looking for areas to improve upon when training our representatives. If there is anything else we can assist with, please reach out to us at fff.me/care!
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Susan! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo