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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I love FFF. Like LOVE. I am so happy and just enjoy everything about it. Amazing products and community. FFF TV is just my favorite ever.
Quick and Awesome Fab Fit Fun Customer Service Team! The Gentleman I dealt with was very quick to resolve an account issue! Very Pleased
I have been trying to track my Spring box for a week since the label was printed. The box hasn't had any other movement since the 31st of March.
Hi Tanya! Thank you for leaving us a review! We just want to let you know that our team is doing its best to ship your order as soon as we can. If there's anything else that we can do, please let us know! We'd love to hear from you!
Maybe the bag it's from a high named brand, but, for me it has a poor quality! Maybe instead lona, in vinyl it would have had a better look.
Hi Lorena! Thank you for taking the time to review. Our team does their best each season to curate a box that will introduce our members to new and exciting products! We encourage you to take the end of season survey to help our team better curate boxes in the future! Xo
I've been getting FFF boxes for years. I've accumulated too much stuff and decided it was time for a break. But I love the boxes.
Hi Amy! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We'd love to have you back in the FFF family if the time is ever right again in the future!
It met my needs... I was very happy with the customer service at FFF... I will make sure I continue to do business with them
Hi Tamee! Thanks for leaving this review! We're so happy you are enjoying your subscription! We look forward to many future seasons together! Xo
Any time I have any issue, FFF staff go above and beyond to resolve things. I am amazed! I feel really valued as a customer.
Hi Debbie! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Always a super experience. I look forward to every season and every box of treasures. Don't tell but I regift and my granddaughters love it
Thank you for this review, Karen! Your feedback means a lot to the entire team and glad to hear you're enjoying the items! We look forward to sharing more seasons with you! Xo
Always awesome. Always fun surprises. Its the only box i get. Its my favourite. Keep op the great job yall doing! Thanks again. Very customer!
Hi Lydia! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
So my local post office said they delievered the box but it was never at my house, I advised fabfitfun customer service via email. Was told first to file a claim with Fedex. I contact fedex and they advised me that the company has to submit the claim, and that the company should know this already! I advise them via email and then am told oh you have to submit it with usps. So I try that and am told nope! There isn't insurance on this through us, so can't file a claim! This is ridiculous! Fabfitfun should already know all this and not be sending me on a wild goose chase! They said once I got the claim they would resend a box to me... so not sure what will happen next. I left another email but it takes forever to hear back from them. Every time I try calling the customer service phone # it goes straight to voicemail! Not very professional in my opinion. I will update this once I hear from them. But beware, it is not an easy process what so ever if something goes wrong! Yes I have been somewhat happy with what is in the boxes, just horrible customer service.
***Update***
Finally got ahold of them on the phone, they said they will send me out a new one so hopefully they do and it gets to my house in a timinly matter!
****Update****
I haven't recieved it yet, but it is in the process of being shipped to me, it took alomost a week after making the complaint a second time to get it shipped, would of liked it to be shipped faster... they still make the claim that i should of been able to do the claim even though Fedex said no...
Hi Natasha, We are glad to hear you were able to receive your Spring Box, we do apologize for the lost shipment unfortunately once it leaves our facility we are trusting FedEx/USPS to get it to you on time and to the proper destination. Typically the FedEx Smart Post division will give out a claims number in just a quick 2 minute process so we are sorry to hear you got a bit of the run-around. We do hope you love love love your box <3
Hoping this time around they make sure are boxses are handled with care and they have exactly what we order
Hi Mary! We are always working hard to provide the best membership experience to our members and we are sure you will love your box once you receive it! Xo
I'm a very FFF customer. Any questions I have are promptly answered! I'm very happy with the product and service!
Hi Bruce! Thanks for leaving this great review! We appreciate your loyalty and feel so lucky to call you a part of the FFF Family! Xo
Excellent customer service. Analyn was fantastic. Every company should have a customer service representative like her. She made my day!
Hi Evelyn! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Sean was the customer service person I did a live chat with and he was very knowledgeable, curtious and helpful.
Hey Michelle! Thanks for leaving this five-star review! We are so happy to hear you were fully taken care of! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Item was in my cart that I didn't add. They canceled it and tended my money before the item shipped.
Hi Jessica! Thank you for taking the time to leave a review! We are happy that we were able to help you resolve your concern! Xo
I chatted with customer service Glenview regarding my order received - she was was excellent in investigating and resolving my concern!
It was good I just think you guys should give off for healthcare workers during the pandemic situation I called and asked that it's OK
Hi Lola! We are so thankful for everything all healthcare workers are doing during this time. We appreciate your review and will absolutely continue to look for future opportunities to give back. Xo
GreatIt's fun to get the box I look forward to getting a gift once in a while it's just for me for no reason
Hi Dana! We're so happy to hear you're able to treat yourself with your subscription with us! We hope you enjoyed this season's box! Xo
I love getting my box in the mail! The full size brand name products that I wouldn't normally buy for myself... Great quality products!
I was dreading the chat because I had ordered fab fit fun for my twin and needed to update the address. It was so easy and bucky took care of it.
Hi Amanda! We're so happy to hear our Customer Care team provided you with a positive, streamlined experience! Xo
I love the excitement I feel when my FFF box appears on my doorstep! I truly love trying new products, it is so much fun to see what is out there!
Thanks for such an amazing review, Tina! We're so happy to hear you're enjoying your Fabfitfun subscription! We can't wait for you to see what we have in store for the next upcoming seasons! Xo
I love FFF! I like how we can choose and get a little surprise in every box. The magazine is a bonus as well as the website.
Thank you for taking the time to review, Kimberly! We are glad to hear you are loving FFF! Xo
As nice and helpful as everyone there! And I love all the items I get from FFF. Only place I keep going to! Thank you for everything!
You're welcome, Lynne! We are glad you're enjoying the items and had a great experience with our Customer Care! Xo
FFF is the best way to try new products and brands, that you may not otherwise try. Have found some new products, that are now must haves.
Hi Susanne! Thank you for taking the time to review! We are so happy to hear you are loving the products in our boxes! Thank you for being such a loyal member! Xo
I love FFF! I have never been disappointed in the products and their customer service is excellent! Thanks FFF!
Thank you for the review! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Sonia! Thank you for taking the time to leave a review! We are happy to hear about your experience!