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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Great products and superb customer service! Add ons, edits, and customizations are so reasonable for product you are receiving.
Have been a FFF member since 2017 and have never had an issue. Very prompt, informative and helpful staff.
Hi Karen! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Great convo very good help very understanding overall. When I asked for the help she looked into it for me and was efficient
We are happy your issue was resolved! Thanks for taking the time to review! Xo
I received a response within hours! Gave attn. To details addressing my concerns and went above and beyond to make my issue right!
Hi Kris! Thanks for leaving a review! We're so glad you were fully assisted!
Love the products fff chooses for me and the quality of everything I choose. Price is worth it and customer service is outstanding
Hi Linda! Thank you for taking the time to review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I enjoy the FFF boxes and the great products they provide. Definitely a great value and fun to treat myself every few months!
Thanks for taking the time to leave feedback, Nikki! We are happy that you're enjoying the items! Xo
I received a second box, which I didn't order. I contacted Primo from FabFitFun and almost immediately was given a resolution.
Yay! We are so happy to hear you have been fully assisted! Xo
He is such a cutie so hard to say no to him please give him the bonus of whateva bonus exist was so helpful and lovely
Hi Angelica! We're glad you had a wonderful experience with Customer Care! Xo
I've had many monthly subscription, but the customer service for FFF has the absolute BEST. 110% recommend.
Hi Victoria! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I had an item missing from my shipment and Jazz was able to reaolce my issue by getting the missing item shipped to me. Very personable
Hi Karen! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Love the variety and fun things they have to offer. They provide a wide arange of awesome products useful for the home and personal care. Love.
Hi Diana! We are so happy to hear that! We look forward to many more seasons together! Xo
Thx so much for your assistance. Such quick response and all my questions answered. Thx for great service
Hi Jackie! Thank you for the awesome review! We are so happy to hear you had a great experience with our Customer Care team! Xo
I was never given the chance to do any customizations for the spring box which was just odd. For the first box it was done as I ordered through a link on FB so I just assumed maybe it would happen later for the spring box. Instead the spring box was shipped out 4 days later with me left wondering what I would get. I let the company know in a survey but heard nothing back. I was considering the summer box when I stumbled on a you tuber who got 3 wrong items and then all of these reviews of people who also had issues. I just assumed I wasn't supposed to get choices but now that I have learned I was supposed to like I thought it is so dissapointing. Just checked the magazine & I Should have had 3 choice catergories. It wasn't all bad since 2 of the things were what I wanted but the Mumu Brie robe is hideous. Those colors are not for me & I can't even find anyone to take it yet. I am not ordering a box again unless I can customize before reactivating the membership. I couldn't even look at the options on my phone without hitting the reactivate button, I couldnt find a place to log out of the account either so I had to find a device I hadn't used for fab fit fun only to still not find anywhere to look at the summer options on the website. Finally found some box reveal videos that had all the info. A coworker asked about it too but not being able to see customizations before putting in payment is very off putting. It seems like it should be easy to see what we are spending our money on beforehand not impossible.
Hi Desiree! Thank you for sharing your experience. It is always our intention to provide our members with the best experience and we are disheartened to hear we have missed the mark. We always want our members to have the chance to customize their box and they do have the opportunity to do so upon reactivating. We are also always happy to let members know what the Customization options are before signing up, all they have to do is chat, email, or call us! We hope we have the opportunity to surpass your expectations in the future! Xo
I wanted to cancel my membership and it only took minutes. I may return to FabFitFun in the future due to the easy cancelation process.
Hi Joy! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern! We'd love to have you back in the FFF family if the time is ever right again in the future!
The Fall and Winter Boxes were great. The Spring... another story. Not only were the selections subpar, but my order was also incorrect. I'm not sure if it's Covid or what, but they need to work on curating better selections and work on the output of their technology when it comes to fulfilling orders. The 2021 Summer Box may be my last one.
Hi there! Your membership is important to us and we absolutely want to make sure you have a great experience with us each and every season. We are disheartened to hear that you didn't love the selection of items for your Spring Box. The interests of our diverse member base vary which is why we invest so much into the Customization options we provide, so everyone can choose something they love. Please be sure to fill out our box item product survey emailed out this season so we can get your in-depth feedback! We appreciate your input as it helps us pick items for future boxes that our members will love! We look forward to surpassing your expectations in the future!
I tried to upgrade to yearly and I forgot to add the code CHIC and the support fixed it immediately! Honestly, such an awesome company
Hi Brigette! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Very easy and quickly helped Scott helped me with under 3 mins total and i couldn't b happier with his help
Thank you for sharing this review, Sherri! We are thrilled to hear you were fully taken care of by a member of our Customer Care Team! Xo
I moved and got my new address after billing/address deadline - I thought it would be a hassle and it wasn't! Kudos!
Hi Christy! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
Lucas responde and fix the problem I was having with the charges in my account with than less than 24 h.
We are so glad to hear that a member of our Customer Care Team was able to assist you with your concern, Sara! Thanks for the 5-star review! Xo
I am a current customer & wanted to purchase a atarter box for my daughter and my best friend as a surprise and I appreciate Matt's help!
Hi Shannon! We are happy to hear we were able to help! Thank you for taking the time to write a review!
My FabFitFun box was shipped to my former address and the new resident kept it... FabFitFun is replacing my box and shipping to my new address
I have gotten fff for 4 seasons now the first to seasons were great the second 2 seasons were frustrating because I continually received my box late.
Hi Sabrina! Thank you for taking the time to review! We apologize for the recent delays in our shipping. We are currently transitioning to a new warehouse management system that caused some delays in shipping. We hope to have the opportunity to surpass your expectations in the future! Xo
Lanz, my customer service rep knew how to do her job, very professional, i would love to see more Customer Service reps like her.
Hi Jennifer! We love to hear this kind of feedback about our Customer Care team! Thanks for taking the time to leave this review! Xo
I have loved my FFF boxes but this last Edit sale and their response to it has left a bad impression on me. I have purchased $700 worth of items in the last Edit sale and am now 18 days after I've paid still with no tracking information, ETA or assurance from FFF that my items are shipping out. They have clearly broken FTC laws by refusing to send out products outside of their promised delivery window to customers who have already paid for them! Not only that the canned response from them is that it's still processing and I'll receive an email as soon as it ships. I have never had to use this much energy in chasing after information about a huge purchase before. Also, after the sale they notified those still waiting that there have been a list of Out if Stock items which is crazy because we already paid for the items. As days after the promised delivery date started to pass, the Out of Stock items list started to grow. So now after having to chat with multiple FFF reps, I am now missing 5 items on that OOS list which I've paid for. When I asked for a refund I was refused a refund because it's "processing" and I asked several times and finally got it after asking on the third try. I literally had to beg for a refund for items that haven't shipped out yet and will probably never ship out until 1 month later. So here I am 18 dats after paying and no one still can give me info on where my items are. Out $700 and nothing to show for it. I would be more understanding if FFF was truly empathetic. I have never felt so devalued as a customer. Very disheartening to feel this way and ignored as a customer. I simply want to know where my paid for items are and when I will receive them!
Hi Faith! We are very sorry to hear about your experience. We always want to provide our members with a positive and transparent experience. It looks like a member of our management team has followed up with you directly, providing you with tracking information about your Edit sale items! Please let us know if there is anything else we can do to assist you!
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Tania! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo