FabFitFun

Problem solved right away. Would definitely reccomend Fab Fit Fun! Exciting to get a box delivered every season...

Over a month after an item I ordered before getting it. Contacted FFF they helped by text message immediately.

Thanks so much my box shipped out within an hour of talking to her and i feel as though she magically made some ish happen haha!

Your web sight is confusing and doesn't work smooth most of the time. Couldn't have got problem resolved until I found live chat.

It has been exceptionally well. I love the company to my fullest. Keep doing what yall do. Thanks so much. Tracy Billington

I spoke with a representative of FFF named Bez. She was informative, kind, and understood my question.

Responded right away. Two boxes were shipped close together and Drake said to gift the 2nd or keep it. Appreciate their response

I ordered something in error and they reversed the order promptly with no trouble at all. I'm looking foward to receiving my first box

Joe was awesome! Effectively Resolved issue. Very happy with FabFit products/boxes. I am a new customer and will definitely remain one.

My summer box never arrived. Once I let FFF know, they shipped a replacement within 24 hours, no questions asked.

Customer service is quick, responsive, and always fixes the issue. No cliffhangers, just solutions. Quickly.

Crizza with customer support was super helpful, knowledgeable, communicative and efficient. Thankful for her assistance!

Received an eye shadow that was damaged into loose powder. Very swift and satisfactory contact with FFF. Happy to be a customer.

Jim gladly took care of an issue that was totally my fault! He fixed everything and I am so thankful FFF has such wonderful employees!

The costumer service representative was super nice, professional and understanding. She resolved my issue quick!

FFF brightens my day. Great quality products, awesome customer service and manageable account access.

Leanelle and Christian were so very gracious in finding a solution To my problem, thank you! Great customer service skills!

Great experience via the customer service line with Gelie. Took care of my issues promptly and pleasantly!

Having been hit with some pretty significant "life" curve balls, I was really feeling the need to just send myself a gift in the mail. Twenty eight years of marriage, couple of kids, and the spontaneous gift giving... waned. I just wanted that Christmasy feeling, and I wanted something that was just for me. I've no real interest in shopping or researching the latest in skincare, but I've always loved beauty products and loved using them! FabfitFun is Fantastic! I'm having so much fun. I've discovered so many new products that are now a part of my routine. And not just beauty products either... Tagalong travel inserts, the BEST, my French Press (best coffee ever!), the Digestive Advantage chocolate probiotic? LIFE CHANGING, I could rattle on forever (my wireless headphones! And sleep mask!). My skin is transformed as well, discovering facial oils, serums, (the back scrubber!), eye creams, face washes, sunscreens... seriously! What I've amassed between my subscription and the TRULY AWESOME edit sales and add-ons! Fantastic products that I would stand behind. Everything is full-size and you get so much quality for the money. Whatever I cannot use (which is very little), I have been very happy to give as gifts. I'm 56 in November 2018 and have a daughter, several young nieces, and am "auntie" to many young women... I love that I'm able to procure for them really amazing make-up products at these prices. I do prefer the subscription, again as a more "mature" member, I like having the bit of control over my box (I'm still totally surprised when it comes though!). So far I've received 5 seasonal boxes, an Editor box, and have purchased many, many extras through add-on sales and edit sales. So far every box has been a hit, no redundancy, continued high quality. I will absolutely stick with FFF... it's really been super fun, especially now that some of my friends have become FFF-philes too!

I was apprehensive about this box after being billed in October and not having a good expectation on when I was receiving my first box. But then it arrived in December, even my boyfriend who is clueless about girl products, was very impressed. I love the variety of full size items including jewelry, which you don't get in other popular boxes. I'm completely in love with the nail polish I got and I swear, nothing can ever be better than this one and I'm buying it for the rest of my nail care life. I use my "Good Morning Gorgeous" to-go cup everyday and love everything else I've gotten thus far.

Feedback for FabFitFun: You subscription page needs some additional investment. People need to know when they can expect their box when they sign up and going forward. This should be clear in terms of months or weeks on the account page. The quarterly concept is a no brainer but more detail is needed. Letting people sit and wait after paying $40 isn't fun for most Millennials. Also, your member reward program is not up to par with the competition. I subscribe to Birchbox, Ipsy and Winc besides this box; and they all have more incentives to stay as a long-term customer.

For all the girls wondering if this is worth the try, do it. You shouldn't be surprised of the drawbacks I've outlined above and I hope you love the surprise box as much as I do. Give it a try and decide on your own. Whether this is a long-term subscription, not so sure... only time will tell as (hopefully) FabFitFun invests more in their competitive advantage and stay ahead of the upcoming competition over time. If similar box comes to the market and has a better rewards program, I'm likely to switch.

I was an annual subscriber and was stuck with them for a year, but I managed to get out when they messed up so bad they didn't have a choice. Firstly, they failed to send things that I have paid for, and for three months passed the buck, always saying they'd be getting back to me by email and then failing to actually email. As a result I spent extensive time on the phone (at huge cost as it's a US number and I'm UK based) had a huge amount of credit in my account as apology, which I could use on a future sales having chased to no avail and finally saying "credit me for the missing items and broken stuff". I logged in to the sale to use this credit, got what I wanted into the cart, and then was emailed to say accidentally they oversold items and cancelled them from the cart, to go back in and get them over coming days, which I did. They then have removed them from my invoice, and not explained why 15/30 ordered items are out of stock. Next you know, I log on to the forum to vent, and I find other ladies overbilled by $1500 panicking and others who lost $100s off their order. The stock management is shocking. They have not sent items since April. The sale system leaves people highly vulnerable. AVOID at all costs. After several staff misrepresented the causes of my issues, I obtained my personal data and could directly show it was their fault and glitch: the only way I got out of my subscription. I loved them but so many issues and so many women crying on their forums having lost 1000s of dollars that the public can't see... you can only see the forum once you have joined! Now we are seeing a flood of people using the same strategies to cancel annual subscriptions, as they too have huge issues. It's not isolated issue but system wide ones. Be warned. Many still don't have orders from months ago and there is mixed success with chargebacks. Avoid at all costs!

Here is the chat I had with them:
I ordered my box 2 months ago, when will it be here? You guys were sending me a second one since there was something messed up with your shipping label when you sent the first one.
Chat started
Support TeamDue to an increased number of support requests, our reply time is taking longer than usual. We will get to your request as soon as we can. Feel free to leave us your name, email and concern and we will follow up via email. As a reminder the first fall billing date is in August 7.
Kourtney A joined the chat
Kourtney AHi there!
Rachelle And now I come on this website and it says "Looks like you won't be getting this box!"
Kourtney AI just need to pull up your account to check on this for you. Could you please verify your name and email address for me?
(info deleted)
Kourtney AThank you! Let me check. One moment, please.
Rachelle Are you still checking my account
Kourtney AYes!
Thanks for waiting.
After checking here, I can see here that the replacement order for your Summer box is now being processed.
Rachelle thats what i keep hearing. What does that mean exactly? When am I getting my box? Its WAY over due, over 2 months
I think I have been more than patient and still getting the "its processing' is ridiculous.
Kourtney AWe don't have a specific date on when it will be shipped, however, Once it ships out you will receive an email confirmation with the full tracking details.
I sincerely apologize for what happened.
Rachelle This is unacceptable. I will NEVER do business with you guys again, it was your problem the shipping got messed up the first time, not me, my address hasn't changed in years. But instead of quickly correcting the issue and making it right, you make me wait ANOTHER month just to hear you have no idea what your own company is doing with the product I already paid for? I paid you plenty of money for the product and this is the worst customer service! I will be posting this whole conversation and what has happened all over my social media accounts. Its horrible service!

First of all, I think the concept is great. I will address my first issue with FabFitFun. I am a small business owner. The way to gain trust and credibility is to mean what you say and say what you mean. Businesses that are online ONLY do this via advertising and photos of their products. I DO NOT feel that your pictures and advertisements of your boxes are an honest representation of what is in the box for that season. I've seen several advertisements for the Winter Box 2016 that showed the Mod Cloth scarf, which is actually a blanket. I know that the Mod Cloth Scarf was in the Fall 2016 Box ONLY because I received that box, which was my first box. Showing a picture of this scarf with the Winter Box 2016, in my opinion, is false advertisement. I also saw advertisements for the Winter Box that included the "Joy Comes in the Morning" tumbler, which was an item that was in the Fall box. Very misleading to the consumer, especially when the ad states, "Winter Box 2016". I do think eventually these type of practices will catch up with you and land you into legal trouble, if not corrected.

Secondly, I will review the contents of the boxes I have received thus far! I absolutely LOVED the Fall 2016 Box. There were many useful items in that box. The tumbler and the Mod Cloth were great. There were a couple of items that I'll never use, but... I knew that there would be. My Winter 2016 Box comes along and I am in SHOCK! It was terrible. Not ONE single thing in that box screamed "WINTER" to me. I looked at the retail prices and laughed. Seriously! I feel that if you're going to stay in business, you need to have more CONSISTENCY in the QUALITY and USEFULNESS of your items from season to season. The Winter Box seemed like you guys just threw a bunch of leftover stuff or items that companies gave you a really good deal on that were their leftovers! It really missed the mark!

With everything said... I am committed to continue my subscription (I pay monthly), until after my Spring 2017 box arrives. Once I receive that box, I will make a judgment call as to whether I will continue my subscription or go with another company, such as Birchbox.