FabFitFun

Hello, Omg!
Literally I am reading the complains and I am so, so Impressed how people can act like a kids. Let's make this less complicated. I am going to highlighted the 4 complains all over this website:

1. Cheap Price: HELLO? Tell me when or which store will tell you to compared prices not based on the original price. People say that they are less price in other websites. Okay cool but That is going to be happening always, as It can be cheaper today, tomorrow it can be expensive. For instance Fab fit fun compared the RETAIL price.
2. Could not Cancelled: Customer Service in all Subscription boxes answer by email Address after 42 hours.
3. Did not Receive what I wanted: Lord! Of course you will receive a 70% what you like and another 30% probably what you don't there is not a way for you to say you like it until you see it. So is completely normal to receiver at least 1 or 2 items that you don't need or like because FAB FIT FUN is a box with variety of products not only makeup.
4. Social Media: So If you do not want to see what is in the box before you get it, Do not WATCH IT Duuhhh>>> I am still waiting for my Summer box because I do not live in LA of course I have to wait a week more. But Seriously? Is their fault that people make advertising?.
READ BEFORE YOU BUY DON'T BE A FOOL.
I haven't have troubles with the 5 subscription boxes that I am enroll in because, before I buy I read questions and answers asked by customers, do not blame a company for your lack of understanding or your IGNORANCE.
Last I am agree about that Fab Fit fun needs to have at least more staff members for Customer Service. But is great to see that this movement is growing so they can provide better Service this happens at one point in every single business that is growing and developing.

I had a charge that I didn't expect and the lady who helped me took care of it thank you

Some items in my Order got lost very prompt in getting back to me and finding out the issue …

It is like getting a gift everytime it comes and my kids love opening them with me so much fun

My box was lost for over a week & she just went right ahead to reissuing the items to me.

I tried to purchase on the site for a straight week and had to keep stopping bc was so frustrating.

Subscribed to fff as an annual member for 3 years, cancelled after fall 2019 because winter box would have renewed another annual subscription and my decision to not continue already had been made by that point anyhow. Based on 3yrs-12 boxes received-overall this review is my takeaway...

FFF has some good aspects and things I did like. However, from the very beginning I utilized the annual member perk where I was able to customize and pick a few of the products that would be in the upcoming box. If I didn't have that feature, I'd probably not have stuck around for 3 yrs because without being able to at least get a couple of products I liked in each box it wouldn't be worth it for me. The products received in those 12 boxes did have a few really good winners that I still use & enjoy. A few products that were really cute quality enough that I gave away as a birthday or holiday gift to someone.

The negative aspects for me... there were a lot of products unfortunately that weren't used at all. Seems such a waste, like why didn't I give away those items to somebody but in reality they're in a drawer or back of closet somewhere and I'll come across items and recall it came from a fff box. Even though I was able to customize a couple items, sometimes I didn't like any of the options I had to pick from so it was pointless. Even some of the products I did enjoy... Id never actually go to store and buy, not at their sticker price. Some items they say is worth xyz is not always true because you can google and see where they sell it at other stores way cheaper.

Out of 3 yrs worth... For $50, maybe even $150, out of all the products total I enjoyed I could have bought from store or online myself or done without completely. It just wasn't worth the amount of money. FFF had a fun surprise appeal to it when I first joined but that didn't last because I knew for most part what items were in upcoming box at least what the "good" ones were going to be. If fff lowered prices to $30 per box and kept customize option... I'd consider reactivating my account to subscribe again.

In late April, I ordered the Summer Box-a YEARLY subscription. In early May, I ordered add ons, boost & mystery bundle. I received shipping notice at the end of May. Nothing arrived. I emailed, I called and nothing. I finally reached someone and they said the box was lost and they would send a replacement. They never did. Weeks went by. Nothing. No return emails. No call backs. Customer service and FFF totally failed me and my order of almost $300. FINALLY-on July 14th! Tristan answered my call. Infuriated, I explained what had happened to me. I was ready to cancel. I was livid. Tristen went out of his way to research and discover the problem, the problem of a poor customer service system and failed solution. He patiently explained the problem and apologized numerous times for the FFF letdown and failure to deliver products that I had already paid hundreds of dollars for. He then called me back and while on the phone-walked me through the whole re-ordering and replacement of now "out of stock" items. All the while apologizing repeatedly for the company's failure-my words-not his. Because of him, I decided to not cancel. We revamped the order and I received refunds for out of stock items and emails for the completed order. Hopefully this one actually makes it. So-FFF, if you are going to outsource to other countries-fine. Just provide them with the proper training! Maybe put Tristan in charge of that because clearly HE knows what he is doing! You make millions off your sales! Don't shortchange the customer with crappy customer service! I should not have made 16 calls, countless emails, post to your Instagram AND Facebook -just to get what I PAID FOR! Tristan gets all the 5 star praises for going above and beyond & literally saving you a yearly member. FFF-you can afford to do better. Minus Tristan, my customer service experience was deplorable & aside from feeling ripped off, it made me feel as if FFF could care less about its customer base. And that's a shame. I want my order-my box-so I can donate the items to my local women's shelter. Otherwise -I would have given up on this company the first sign of trouble. Do better! Hire more Tristans!

Loved the products Loved it all love being able to choose the things I can receive my sister told me about this thank you Fab Fun Fit

Was looking for tracking on an order. Not only did I get tracking but nice messages from the rep!

I spoke with Tessa who helped me change my shipping address and issued a new box. What a gem!

I emailed Fab Fit Fun and Jack helped me with the add on issue.He was very helpful and informative!

I can't believe how fast & easy this process was. I am truly a customer for the long haul.

I cancelled only after I saw what this gimmick was all about! I still got charged for the box which I no longer wanted. BUYER BEWARE!

Always love working with a business with great custimer service. They always resoove issues quickly and efficently. I am impressed!

Great Experience, Very Helpful, informative, I only had one question today i do not have 50 characters to describe the experience

Hoping to Get another chance to work with the AMAZING team! And to achieve this baby step into a new life.

Not the items I was expecting and only received half, not the things I picked either so canceled my subscription due to not what I expected

Everyone at FFF is amazing and my seasonal boxes as well as the edit extras, are awesome for the price. Love my FFF.

I'm still kind of new to FFFso I had a few questions and I was taken care of and got the help I needed! And was treated fabulously!

I made an error when I ordered a gift and they helped me resolve it in no time.

Love that you get a chance to try new things it's like a little surprise every so often

I wanted to know my tracking info and he sent them fir all my items which was great