FabFitFun

I subscribed to FabFitFun after my separation. I needed a little pick me up. Oh boy did it ever do that. I love getting different products to try, and it's like a little self care package every few months.

I love getting my fab fit fun box every quarter. I like getting to pick out my items through customization and adding the extras at a discounted price. Usually when the box comes, I have items in there that I don't really like but sometimes I'll end up liking them after using it once or twice. Overall, I really look forward to my box every quarter. I feel like a kid on Christmas morning opening presents.

Items look used even, box is a lie. I cannot believe they can sell this stuff. I was so disappointed in receiving the first box,. They also are not very professional, there is hardly a way to get customer service and they refuse to give refunds. Sound to me like they are desperate for business. Most people have good customer service. I tried to get refunded after receiving this awful box and they said basically shut up and put up. I would not recommend them

If you don't have a subscription to FabFitFun you are missing out! It's like having a seasonal Christmas morning when the box gets delivered. Not only are the products full size but I have used every single product I've ever gotten in the box and LOVED them. They really do tailor your box to what's in your profile. Only once in the multiple seasons I've had this subscription I've had to contact customer service and they were very quick to respond and fix my issue. I have no complaints about service. Try it once and you'll be hooked!

I signed up and it said I would be set an email to customize. THey never allowed me to because the window closed the week before they signed me up... Excuse me? You offer a box that is customization, take my money but will not allow me to customize or get my money. Huh. NIce scam to get rid of excess product. I have Ipsy, Birchbox, Ellen and a dog treat box. This is the only one that seems to lie abut what they offer...

I've got some really good stuff in my fab fit fun boxes. For things I would not really use, they made awesome gifts. They don't just stuff a bunch of stuff into the box, all of the products are quality. I love that everything is full size. My two complaints are regarding the shipping and quality of jewelry. Once you are billed for the box, it can take more than a month to get to you. Granted, the shipping is free. But paying $50 for something and not have it show up for 4 weeks is a bit much. So if you're one of those people who tracks their packages constantly, this box probably inst for you. If you are willing to wait, the products are honestly worth it.

I was so disappointed when a big part of my order was missing, but the excellent communication and willingness to fix the situation and make it right was great. I feel appreciated. I know mistakes happen, but it's all in how you handle them that matters..

I was on the endless summer sale and had added things to my basket but then decided against getting anything. The day after the sale had ended I received an email with a bill for $194 for items I had thought I removed from my cart (all my own fault). I was about to make a 13 hour drive back home after working so I was very stressed and now worried about my accidental purchase. I emailed FabFitFun to see if there was anything they could do to help me. I received an email within the next day and a lovely employee by the name of Renzo helped me out! I was ecstatic to find out he could in fact help me and that lifted so much stress and worry of my shoulders. Again customer service with this company has pulled through yet again! I have never had trouble with communication or troubleshooting with FabFitFun customer service.

I didn't get the email to customize my summer box. Was so disappointed because there was one item I was really hoping to get. Emailed customer service and they are sending it as an additional item for me. Also helped tell me how to be sure I don't miss customization deadline again

I absolutely love FabFitFun; their products are such good quality and it makes my entire week when I receive one of my packages from them! It's like Christmas every time. Their prices are reasonable for what you get, and their customer service is very polite and kind. I recommend FabFitFun to everyone!

I received an incorrect item (which is highly unusual with FabFitFun. They do a really good job getting my orders right!). When I called customer service about it, I spoke with a very kind and professional rep who took care of my problem right away. I was highly satisfied with the outcome.

My daughter gave me four boxes for Christmas. I wanted to get a box for each of my step-daughters. The chat process really helped me to do this when I was not able to figure it out for myself. Great products, exceptional service. I recommend that you just try this. One box and you will see what I mean :).

I have had 2 issues now and both times they went above and beyond to fix! I don't normally leave these but It took me forever to finally pull the trigger and subscribe to their seasonal boxes and I'm so glad I finally did! Highly recommend fab Fit Fun!

I've had 2 instances where I needed help to navigate the site (I am not what you call savvy). Each time I have had great customer service. Quick responses and immediate solutions. I love Fab Fit Fun. Not only do they deliver great products, their customer service is outstanding.

Every box has great product, I enjoyed trying out the skincare and hair products. I also have enjoyed my champagne flutes, beautiful scarf and gorgeous dress. Many other items have been included for me to try. Offers of great discounts on many items are also included.

Cancelled my trial subscription of FabFitFun before I was charged for it again. Then, I received a second box today. I logged in again, and for some reason my account is acting as if it was never cancelled in the first place. Plus, customer service is telling me I changed my renewal date on a day I was out of town and away from a computer. They said I could return the box for a refund but I'd have to cover shipping. The shipping is more than the box. Stay far way from this company.

I love trying these items don't get me wrong... but... I received a face mask last time so I don't need one already in this next box. The lunch tote is tiny. The vitamin C stuff is nice but doesn't open right! I don't have under eye circles so I won't use the strips. I'm sorry to be so negative but I wanted to be honest. Thanks for asking.

This is my second box and I really do Love everything this time. I did purchase some add ons and most were an great value. I did the mystery add on of 3 products for $29.95 and it is first time truly disappointed. The mystery had nothing I would ever use. I am busy working Professional and would not have heard of or tried any other the items I get in the boxes... Full size products and goo quality.

It sounds cliche, but Fabfitfun really has changed my life. I am not high maintenance at all, to a fault, so I never buy high end products. Fabfitfun doesn't wait for you to need a teapot for the fall, they send you one so you'll have it already! They send quality products that every woman wishes they had, and wishes they could afford, all at a killer deal. It's almost like being in a secret club that gets you beautiful products at a huge discount. I'm so lucky and greatful! Thank you Fabfitfun!

I came home from work and found my order had arrived - I opened it up and there was an issue with the items. I sent an email to notify customer service but didn't expect to hear back so quickly…or even that night. I was contacted within an hour and the rep had dispatched replacement and all I had to do was provide some photos. I really appreciate such a quick response and the ease of the whole process. The professionalism and personable rep (Lexie) was really wonderful. I'm so pleased with the service.

First, my seasonal summer box was fantastic and I had a really positive experience. I received alerts to some summer sales. I checked out the sales and put a large number of items of interest into my cart. I then fell asleep. My plan was to return to the cart and grab a few favorite items and delete the rest. Fab fit fun auto shipped $450 American worth of products to Canada. This would cost me a significant amount of money without my approval. I'm sure it's in the fine print but it's a bad policy. It's a sneaky way to do business and I am disappointed. The issue was resolved but inky because I was fast enough to catch it and phone in. If they had shipped I would be out of luck. I really wanted to order a few extra items each season but I've lost my confidence shopping through FabFitFun. This is disappointing because I've been sharing such positive feedback regarding my summer box and how much I loved my products.

It is their policy to give no refunds after you place your order. Circumstances arose where I had to to. It took a few emails and compromise on both sides but a satisfactory resolution was agreed upon by both sides. I would recommend this company to people, and when circumstances change I may start over with FabFitFun.

After 3 years of purchasing 4 boxes per year plus add-one, my box appears to have been lost in shipping. No tracking activity in 4 days. But I have to wat until no tracking activity for 14 days! I would think 5 days would be reasonable since there are 5 days in a business week. No possibility for a refund, and with the add-ones I spent over $100 on this box. Some of the adding were specifically for vacation. Waiting for 2 weeks for a replacement to be sent will mean that I won't have it in time for vacation, or nearly 1/2 the summer for that matter. I've been so loyal to this company and thought they were kinder than this. How selfish to be so dismissive of a customer's needs. So I am very disappointed, both in their lack of trustworthiness and that I'll never be getting another FabFitFun box after buying so many and recommending them multiple times on my IG account.