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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I love fff customer service is awsome but having a hard time with the restrictions of products to Canada and UK
I just love this company. The most amazing customer service. I just adore FFF and so glad I was told about it. So recommend FFF to EVERYONE
Hi Courtney! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I got stuck at one point it was trying to force me to pay more money than I can afford right now
Hi Cynthia! We are sorry for any trouble with the website! All members should be able to purchase a new member Add-on upon successful sign-up regardless of the subscription they signed up for. We suggest using a desktop computer and Mozilla Firefox re Google Chrome when accessing the site as it works best with these browsers. Additionally, we have checked on your account and we can confirm that you have successfully made your customization for your Spring box and it set to be delivered on 4/25. Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I have been a member for some time now. While not all the boxes or items have been my style or worth it. Many items are "repeats" and have inflated pricing so it makes the boxes seem worth more than they really are. Many items you can find at ULTA for less than what FFF are saying the prices are. But I have always found someone who loved those items - which made it fun to share with my friends. But lately I have found that the SHIPPING has been the WORST. Downright, absolutely the WORST. They recently had an edit sale - basically a cleaning out their closet sale - which is ok. On April 16th I was charged for the items in my cart. I was told within 10 days my items would ship - ok not that bad in my opinion. On April 24th - right on time box box shipped - yet I still haven't received it? Its now May 14th - no box. I contacted customer service only to be given the runaround for DAYS... I was told I was being shipped out another box and received tracking yet it wasnt really tracking - it was a notification of a label was created. So basically the box hasn't shipped and I will be charged for the summer box on May 20th. I am SURE I will not receive my items by then as well. They sit on your money for as long as they can, ship out your items and hope for the best? Nothing FAB about that. SKIP FABFITFUN...
Since then, I have tried another subscription box - CAUSEBOX. INCREDIBLE items, customer service as well as it helps women in other countries (where most of the handmade items come from) SO IMPRESSED with CAUSEBOX.
Tip for consumers:
Dont bother... Save your money or find another worthy box if you like surprises - like IPSY for $10 a month a nice bag of surprises await you
Hi Lisa!
Thank you for your review! I'm so sorry to hear that you weren't in love with your Fall box! The Cottonelle wipes were a sponsored item this season and weren't included in the total retail value of the box. Each season's box is completely different and this season's box was valued at over $375! We hope that you'll enjoy future season's boxes if this one wasn't your thing. I've included a link below that shows some examples of what we've included in past boxes as well!
https://support.fabfitfun.com/hc/en-us/articles/201682533-What-will-be-in-my-FabFitFun-Box-Can-you-show-me-examples-of-previous-boxes-
Xo
Great customer service. Helpful, and got the job done. Thanks
Hi Cristina! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Satisfied, we're able to resolve my problem.Efficient ad resolved what is needed to be done
Hi Margie! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Had an issue with a product and the costumer service on dealing with my refund was excellent.
Hi Esther! We are happy that we were able to help you resolve your concern! Xo
I feel that your app is hard to maneuver. It's not easy to follow and get familiar
Hi Vicky! Hi Vicky! We're sorry for the inconvenience you've experienced! We have passed your feedback to the appropriate team so that they are aware of your insights about this. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
These boxes are a great way to treat myself to some fun things I wouldn't otherwise try.
Hi Monica! Thank you for taking the time to leave a review! Xo
Jada was a great listener gave me the opportunity to asked my question it was pleasant experience
Hi Maribel! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Just received my box FINALLY! I received two bundles and I've gotta say... I was terrified because the weight was low, but upon receipt... IM ACTUALLY LOVING EVERYTHING! The one bundle came with the Summer & Rose tote, glam glow palette, and the muscle therapy (I'm a massage therapist and already know this stuff is LEGIT). The second came with a travel case (my teenager is actually leaving this weekend to go on a trip out of state with her school band so it's right in time!), pearly wipes, cover fx shimmer veil in the exact shade I was contemplating buying from ulta, and a two pack of cozy fuzzy socks! My teenager and I ALWAYS have cold feet and wear these often!
These two mystery bundles COULDNOTHAVEBEEN more perfect
As a whole, fabfitfun is by far THE BEST subscription box. They don't just overload you with makeup or skin care. They throw in a little bit of everything essential to everyday life. I would be lying if I said I didn't use at least SIX items from my fabfitfun subscription per day. And yes... I said EVERY DAY. From sunglasses, to body scrub, to handbag, to oil diffuser, to throw blanket. There's literally a little of EVERYTHING in these boxes! And the Edit sales... OH MY GOSH THE EDIT SALES... I find myself cutting myself off at a certain $ amount or I'd buy everything lol. They have high end brands at thrift store prices and there's soo many amazing things in there! And let's speak about the FFF mission for a moment. Empowering women in more than just the workforce, but empowering WOMEN in all walks of life. Taking back life as a community is huge and this company does that. And everything I've received so far comes from a woman-run company and cruelty free... kudos!
Hi Brie! Thank you so much for taking the time to leave such an amazing and thorough review! We are so happy to have you as a loyal member! We love that you are enjoying all the products in our boxes! We can’t wait for you to see what we have in store for future seasons! Xo
So far with FitFabFun I have had a good experience as an annual member and the products I have received are really great :)
Tracking number showed my box delivered to NY instead of LA. Took care of it.
Hi Robin! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your box! Xo
When I had an issue with an order it was immediately corrected in my favor.
Thank you so much for your feedback, Lisa! We are happy that we were able to help you resolve your concern! Xo
Helping me with my box. My choices. Very professional and I will continue to subscribe
Yay! Thank you for the wonderful review, Emily! We can't wait to share many more seasons with you! Xo
The deals they had as well as items you get in your box is great!
Hi Kathleen! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo
Needed help with an order and got a speedy response and solved my problem immediately!
Hi Elizabeth! We are so happy to hear that we were able to help! Thank you for being a part of the FFF family! Xo
Very pleased with fabfitfun... very good for you money awesome products and great customer service
Thank you for leaving us this awesome review, Jennifer! We are so glad you are a part of the FFF family! Xo
I love you guys so much it's like Christmas every time I receive a box
Yay! Thank you for this sweet review, Tia! Your feedback means a lot to the entire team and glad to hear you enjoy the items! We look forward to sharing more seasons with you! Xo
The team is nice. That's all in 50 words, really. I think this is c
Hi Hallie! Thank you for taking the time to review!
It went better then I thought the 2 people I talked to were very nice
Thanks for leaving a review, Brook! Xo
I need to submit a new credit card and don't know how to do it!
Hi Candace! We'll have someone from our team send you an email to make sure you're assisted in the most efficient way! Xo
The agent listened to what I was telling her and took care of the issue.
Yay! We are glad to hear that you had an amazing Customer Service experience, Christie! We appreciate you leaving us a review! Xo
My experience was just wonderful very friendly and knew her or his job very well.
Hi Karen! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
The one item I paid for was completely smashed. I even cut my finger opening.
Hi Haley! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Lise! Thank you for taking the time to leave a review! We're happy that you had an amazing Customer Service experience! We appreciate your feedback and will pass this along to the team!