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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
The added shipping costs eat up the gift certificate amount you received.
I asked about an object and he told me what I needed to know and that's it.
Hi Melissa! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Immediately responded to my email, showing understanding and compassion towards my situation and offered me a SOLUTION!
We are so happy to hear that, Suzanne! We're glad that you had a great experience with us! Xo
Leigh was awesome! She fixed my issue with ease!
Thank s leigh!
Thank you for all the awesome things I've gotten over the years.
We are so grateful for your review, Kelly! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Very helpful, solved my problems, an was very good at his job
Hi Shirley! We are happy that you're pleased with the results and that we were able to help! Xo
I had my question answered within and hour and in one email.
Hi Nicole We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Fabfitfun was so helpful! The help was efficient, kind and greatly appreciated
Hi Kimberly! Thanks so much for taking the time to leave this great review! We are so happy to hear about your experience! Xo
Very efficient and easy to resolve my request. Celeste was very helpful!
Good experience she really helped and very very kind have to keep her should give her something!
We appreciate your review, Janet! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
Very efficient help me with my issues and was happy to help
Hi Julie! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Experienced a problem at checkout and received fast, efficient and friendly assistance.
Hi Jackie! We're glad to hear that our Customer Care team was able to fully assist you! Thanks for sharing! Xo
I had no idea what I actually purchased and feel quite fleeced.
Hi Julie! We are sorry to hear about your experience. All members are able to customize a few of the items that go into their box and Annual members receive more customization options! We hope to surpass your expectations in the future! Xo
Primo was efficient and friendly. My issue was resolved and I got a confirmation Email as well.
Thanks for taking a time to leave a review, Marilyn! We are so happy to hear you that you had a great experience with our Customer Care Team and that your concern has been fully taken care of! Xo
Blue had been very efficient and right on point! Helpful and courteous
Hi Jaspreet! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
She was very helpful and courteous I was grateful for her assistance
Hi Diana! Thanks for such an awesome review! We are so happy to hear that our Customer Care Team was able to assist you with this! Xo
I sent an email and the issue was resolved quickly and professionally!
Thank you for your help for putting my items in my spring box I really appreciate it
Hi Joyce! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
Was not notified of customization open an worked with me fast an helped with what she could.
Hi Loren! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Very knowledgeable and helpful. I received a response within a few hours
Hi Flora! Thanks so much for the nice review! We are so happy to hear about your experience! Xo
So easy, and so much fun! Looking forward to my first box!
Hi Katherine, thank you so much for the nice review! We are so happy to hear you joined FabFitFun, welcome to the family! Xo
Maria was exceptional in customer service. She was very quick with responses
Thank you for the 5-star review, April! Xo
Great customer service and support. Extremely professional and pleasure to deal with!
Yay! Thank you for giving us a great review, Val! It is our pleasure to assist you to your satisfaction. Xo!
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Marcia! We appreciate your honest feedback and will let our team know your thoughts! Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!