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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I was happy that they responded in such a timely manner and that I did not wait a couple days.
I had an issue that I emailed them about, they responded promptly and resolved the issue.
Hi Kelly! We are so happy to hear you had an enjoyable experience! Thanks so much for sharing! Xo
She cancelled my subscription and refunded most of my money and didn't make me feel guilty
Hi Kathleen! We are sad to see you go, and glad you were fully taken care of! Thanks for leaving us a review!
They responded to my concerns quickly and promptly! I can't wait to get my next box!
I thought I was being billed for over 49.99 and she was able to fix it
Hi Jessica! Thanks for leaving us a review! We're so happy to hear your account was taken care of! Xo
I had requested more options last week.
Just received a response after I had already chosen
Thanks for the review! Xo
Joni with the customer service team was helpful and answered my question and resolved my issue!
Hi Tabathia! We are happy that we were able to help you resolve your concern! Xo
They always have the best products and the customer service is amazing quick and easy everytime
Hi Monica! It is always our main goal to introduce our members to new and exciting products and we are glad to hear you're enjoying your items! Thanks for leaving a review! Xo
I had an email issue and customer service went above and beyond to resolve my issue!
Hi Bree! We are so happy to hear we were able to help! Xo
Very easy, to the point problem taken care of. Problem solved. Thank you
Live the Box
Hi Nancy! Thanks for leaving a review! It is always our intention for members to have the most satisfactory customer service and we're glad we were able to surpass your expectations! Xo
Jojo was very willing to delve into my accounts to answer questions and solve my issue.
Was pleased with how fast I was answered. Directions were helpful and easy to get to...
I had an old account and they was able to help me resolve my old account.
Hi Regina! Thank you so much for your feedback! We're so happy to hear our team was able to help you! Xo
I love the offers they give us, the customer service is amazing, the products are phenomenal!
Hi Danielle! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
Was awesome... she was very nice, it was a great chat, will call again if needed.
It is always our intention to provide you the best experience and we are so happy to hear that you're one satisfied member, Stephanie! Thanks for leaving a review! Xo
Love the different products and the amount you spend is nothing compared to what you get.
I enjoyed receiving the box & going through the cute items.
Hi Sharon! Thank you for taking the time to review! We are so happy to hear you are happy with the items! Xo
Very patient and helpful and resolved my issue without any complications
We're so happy to hear our team was able to help you out! Thanks so much for sharing, Krista!
Very rapid beginning to the conversation and the resolution was excellent.
Hi Verity! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Customer service was very helpful and was great at his job
Hi Christine! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I love bert packages in the mail. Most of the stuff I order are gifts for family. Great stuff.
Hi Jo! Thank you so much for your feedback! We look forward to many more seasons together! Xo
I was very happy with Patricia she was so much help
They solved my issues quickly and kindly. They are quick too
Hi Amy! Thank you for this sweet review! We are happy that we were able to help you resolve your concern! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Lori! Thank you so much for the review! We're happy that we were able to help you resolve your concern! Xo