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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I still cannot even access my account even with the temporary password I was given
I haven't actually received the box yet but the service I have received so far has been great!
Hi Lainie! Thank you for taking the time to review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
TRAVIS WAS AMAZING. I HAD SEVERAL LONG WINDED QUESTIONS AND HE ANSWERED ALL WITH CLEAR AND PRECISE TEXTS. HE WAS AMAZING.
Hi Mary! We are so happy to hear about your experience! Xo
FabFitFun is a great business & has the nicest & caring people I have ever met & I love FabFitFun always!
Hi Cheri! Thank you so much for your feedback! We are so happy to hear you are loving your membership! Xo
My questions were answered the first time. I don't like the policy but it is what it is.
Hi Melissa! Thank you for taking the time to share your thoughts and feedback with us! We will continue to work on improving member experiences. We look forward to sharing more seasons with you! Xo
I had a question and I got an answer in less than an hour. Very clear and concise. I was impressed.
Hi Maria! Thank you for this sweet review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Good experience so for. I have only received the spring box so for and I am enjoying it.
Hi Christine! We are so happy to hear that! We can't wait for you to see what we have planned for the Summer box! Xo
Sent message and received message within 24 hours with resolve and new item being sent.
Hi Melissa! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Wonderful she was very nice very helpful solved my problem
Hi Summer! We're happy that our team was able to assist you with satisfaction!
I had several questions and concerns and the associate was very patient and helpful.
Hi Gina! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
I really appreciate how helpful you all are!
Thank you!
Hi Chantal! Thank you for taking the time to review! We love having you a part of the FFF family! Xo
She was nice made me feel good and she should get a good Bonus.
We're so happy to hear our team was able to help you! Thanks for sharing, Patricia!
Made things right with what's I requested! Made my day
Hi Ashley! Thank you for taking the time out to leave a review! We look forward to many more seasons together! Xo
You were very helpful in resolving my lost box. Thank you so very much!
Hi Nola! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Made my day, and fixed my issue! Within 5 minutes my problem was resolved.
Yay! We are so glad to hear about this, Julie! Thanks for leaving a review!
Thanks on helping and quick response on my address change.
Hi Mary! Thank you for taking the time out to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Reached out with a question about my reactivation and my question was answered promptly.
Hi Hannah! We are so happy to hear you were fully taken care of! Xo
Thank you for your help! I appreciate your customer service!
Hi Fallon! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I was very well taken care of with my issue. Very nice and prompt to take care of my issues!
We're glad to hear that a member of our team was able to fully assist you, Mary! Thanks for taking the time to review! Xo
I've never had a bad experience! Love love love my box and customer service
Hi Chandler! Thank you so much for your feedback! We are so happy to hear you are loving your membership! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Shannon! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!