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  • FabFitFun

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FabFitFun

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Overview

FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.

  • Service
    200
  • Value
    184
  • Shipping
    177
  • Quality
    179

This company responds to reviews on average within 17 hours

Positive reviews (last 12 months): 81.4%
Positive
70
Neutral
– 4
Negative
12
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How would you rate FabFitFun?
Top Positive Review

“Convenient, Fun, Reliable, Quality, TOTALLY LOVE 💗”

Alicia M.
10/27/24

I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼‍ Also, their customer service is top notch! I cant say enough good things 💗

Top Critical Review

“Raised my seasonal price but lowered my Customization Experience”

Mari L.
5/29/24

Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.

Reviews (4,187)

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Timeframe

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Reviews that mention popular keywords

customer service (1491) fall box (120) summer box (137) spring box (129) winter box (126) subscription box (150) credit card (91)
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Grace R.
1 review
0 helpful votes
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“Amazing customer service”
May 23rd, 2020
Verified purchase

Very prompt and kind and fixed my issue immediately

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Pamela D.
1 review
0 helpful votes
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“5”
May 13th, 2020
Verified purchase

Very helpful and experienced professionals. Response was very timely.

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FabFitFun .. – FabFitFun Rep

Hi Pamela! Thank you for leaving a review! We are happy we were able to help! Xo

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Amanda V.
1 review
0 helpful votes
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“Customer service with a smile”
March 30th, 2023
Verified purchase

I had a problem with my gift card, she made sure my money was returned and my gift card was used

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Jamie S. – FabFitFun Rep

Hi Amanda! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

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Tara W.
1 review
0 helpful votes
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“Up date credit”
August 25th, 2021
Verified purchase

She was very helpful. She was able to get my problem solved fast.

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Ashley H. – FabFitFun Rep

Thank you so much for your feedback, Tara! We are happy that we were able to help you resolve your concern! Xo

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Lindsey Z.
1 review
0 helpful votes
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“Amazing!”
August 24th, 2021
Verified purchase

Amazing! What a thoughtful funny person! Just a joy!

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Ashley H. – FabFitFun Rep

Hi Lindsey! We are so happy to hear that! Thank you for being a part of the FFF family! Xo

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Mitzi D.
1 review
0 helpful votes
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“THE BEST BOX EVER”
August 18th, 2021
Verified purchase

Love love love. If you are not already a subscriber, YOU ARE MISSING OUT! Wonderful customer service as Well!

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Ashley H. – FabFitFun Rep

Hi Mitzi! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo

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Jocelyn U.
1 review
0 helpful votes
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“Fabfitfabulous”
August 5th, 2021
Verified purchase

It was really good. Rey was patient and understanding.

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Ashley H. – FabFitFun Rep

We're happy that you had an amazing experience with our Customer Care team, Jocelyn! Thanks for the rating! Xo

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Melissa F.
1 review
0 helpful votes
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“Overall great customer service”
January 22nd, 2023
Verified purchase

My questions and problems were fixed promptly and my overall experience was great!

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Elaine M. – FabFitFun Rep

Hi Melissa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

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Renee D.
2 reviews
0 helpful votes
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“Damaged item”
June 18th, 2021
Verified purchase

Super easy and quick to respond. Kind and helpful!

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Ashley H. – FabFitFun Rep

Hi Renee! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo

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Penny D.
2 reviews
0 helpful votes
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“Happy”
June 13th, 2021
Verified purchase

Everything was taken care of and Zack was prefect.

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Ashley H. – FabFitFun Rep

Hi Penny! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo

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Katherine L.
1 review
0 helpful votes
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“FabFitFun is next level VIP”
June 10th, 2021
Verified purchase

I love FabFitFun! Amazing products backed by amazing people!

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Ashley H. – FabFitFun Rep

Yay! Thanks for taking the time to leave a review, Katherine! Xo

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Staci W.
1 review
0 helpful votes
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“Excellent customer service”
May 15th, 2021
Verified purchase

Sheena was quick to respond to my issue and it was resolved quickly.

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FabFitFun .. – FabFitFun Rep

We are so grateful for your review, Staci! Thanks for sharing your feedback with us! Xo

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meredith O.
1 review
0 helpful votes
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“I love this subscription box”
March 26th, 2020
Verified purchase

Top notch customer service. Great products. They deliver what they say they provide

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FabFitFun .. – FabFitFun Rep

That is just so sweet! Thank you for taking the time to review! Xo

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Teresa L.
1 review
0 helpful votes
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“Fast!”
March 26th, 2020
Verified purchase

Fast and very understanding! Very nice and got it all taking care of!

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FabFitFun .. – FabFitFun Rep

Thanks for taking the time to leave a review, Teresa! Xo

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corrie P.
1 review
0 helpful votes
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“Excellent Customer Service”
August 19th, 2022
Verified purchase

Very helpful and quickly resolved issue and super nice!

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Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Corrie! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo

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Kathy X.
1 review
0 helpful votes
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“Funds returned”
March 21st, 2020
Verified purchase

Excellent and quick, emailed immediately and all was settled

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FabFitFun .. – FabFitFun Rep

Hi Kathy! Thanks for the 5-star review! We're glad you were fully taken care of! Xo

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Tameiaka B.
1 review
0 helpful votes
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“Awesome”
April 5th, 2021
Verified purchase

Sophia was great and patient very professional and kind.

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Kim W.
1 review
0 helpful votes
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“My fun”
February 17th, 2020
Verified purchase

I love, love, love doing this for myself! What a wonderful idea!

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Shannon I.
1 review
0 helpful votes
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“Quick”
February 3rd, 2020
Verified purchase

My inquiry was responded to quickly and my problem was fixed efficiently

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Shannon! We are so happy to hear about your experience! Xo

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Teneal F.
1 review
0 helpful votes
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“Thank you”
November 1st, 2020
Verified purchase

Thank you thank you thank you
Never doing a survey again because I have to write 50 words

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi there! Thank you for leaving us a great review! Xo

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TERRY G.
1 review
0 helpful votes
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“Always helpfull and great customer serv”
August 15th, 2020
Verified purchase

Solved my issues with my. Email so i could Place my order.

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Terry! Thank you for this wonderful review! Xo

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KerriJo U.
1 review
0 helpful votes
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“Wonderful!”
December 27th, 2019
Verified purchase

These products are the best of the best. Well made and great fabric and jewelry.

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

We are so happy to hear you are loving the products in your boxes! We can’t wait for you to see what we have in store for future seasons! Xo

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Vanessa L.
1 review
0 helpful votes
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“Responded very quickly”
July 21st, 2020
Verified purchase

Responded very quickly it was very nice concerned about my issue I had it resolved very quickly

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Vanessa! Thank you for leaving us this amazing review! We are so happy to hear you had a great experience with our Customer Care team! Xo

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Krista P.
1 review
0 helpful votes
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“After yrs of getting no presents I get my own!”
August 5th, 2023
Verified purchase

Had a couple issues but both were taken care of right away. This company is also easy to contact.

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Thumbnail of user jamies1201
Jamie S. – FabFitFun Rep

Hi Krista! Thank you for your rating! We are so happy to hear our team was able to help! Xo

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Jessica B.
1 review
0 helpful votes
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“Amazing!”
July 17th, 2020
Verified purchase

Great and fast response! They got back to me and helped me!

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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Jessica! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had!

173 reviews are not recommended

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From the business

Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo

Company Representative

Thumbnail of user emilym2096
Emily M.
Typically responds within 17 hours

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