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  • FabFitFun

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FabFitFun

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Overview

FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.

  • Service
    200
  • Value
    184
  • Shipping
    177
  • Quality
    179

This company responds to reviews on average within 17 hours

Positive reviews (last 12 months): 81.6%
Positive
71
Neutral
– 4
Negative
12
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How would you rate FabFitFun?
Top Positive Review

“Convenient, Fun, Reliable, Quality, TOTALLY LOVE 💗”

Alicia M.
10/27/24

I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼‍ Also, their customer service is top notch! I cant say enough good things 💗

Top Critical Review

“Raised my seasonal price but lowered my Customization Experience”

Mari L.
5/29/24

Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.

Reviews (4,187)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1491) fall box (120) summer box (137) spring box (129) winter box (126) subscription box (150) credit card (91)
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Marguerite T.
1 review
0 helpful votes
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“Perfect”
November 22nd, 2020
Verified purchase

Knowledgeable and kind. Meets and surpasses all expectations.

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Veronica H.
1 review
0 helpful votes
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“Great customer service”
July 9th, 2022
Verified purchase

Very fast in customer issue. Great customer service great work.

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Elaine M. – FabFitFun Rep

Hi Veronica! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo

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Nancy Q.
1 review
0 helpful votes
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“Happy”
June 19th, 2022
Verified purchase

Happy and content with results. I'm extremely happy with FabFitFun.

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Elaine M. – FabFitFun Rep

Hi Nancy! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo

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Brenda B.
1 review
0 helpful votes
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“Love all the boxes”
March 28th, 2022
Verified purchase

My favorite is the hostess box. My second favorite is the skincare box.

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Ashley H. – FabFitFun Rep

Hi Brenda! We are happy you're loving FFF! Xo

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Stephanie E.
1 review
0 helpful votes
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“Customer Service has Ben very nice!”
January 20th, 2022
Verified purchase

Customer Service has Ben very nice! Very friendly. Very helpful.

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Ashley H. – FabFitFun Rep

Hi Stephanie! We are so happy to hear that! We are glad that you're pleased with the results and that we were able to help! Xo

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Joni F.
1 review
0 helpful votes
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“Decided to skip a season with questions about add ons.”
July 15th, 2023
Verified purchase

Simple instructions all questions answered easily.

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Jamie S. – FabFitFun Rep

Thank you for taking the time to review, Joni! Xo

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ISABEL F.
1 review
0 helpful votes
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“Happy customer”
May 9th, 2020
Verified purchase

Thank you for your excellent customer service.

Thank you
Isabel

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FabFitFun .. – FabFitFun Rep

Hi Isabel! We appreciate this review! We're so happy to hear you were fully taken care of by our Customer Care team! Xo

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Josephine N.
1 review
0 helpful votes
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“Never responded”
February 14th, 2023
Verified purchase

My account was never reinstated. I was never emailed back

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Jamie S. – FabFitFun Rep

Hi Josephine! One of our Customer Care Representatives will look into your account and follow up with you. We look forward to helping you out soon!

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Oscarina T.
1 review
0 helpful votes
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“Fabfitfun is amazing!”
February 8th, 2021
Verified purchase

Great box, amazing products great customer service.

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FabFitFun .. – FabFitFun Rep

Hi Oscarina! We're thrilled to receive such a great review! Xo

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charlene Y.
1 review
0 helpful votes
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“Perfect”
November 16th, 2020
Verified purchase

Everything was solved great service love it. Great service everything ok.

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FabFitFun .. – FabFitFun Rep

Hi Charlene! We are happy to hear that! We love helping our members! Xo

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P H.
1 review
0 helpful votes
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“Beautiful”
January 20th, 2020
Verified purchase

Wonderful customer service. Great customer interaction

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FabFitFun .. – FabFitFun Rep

Thanks for the review! Xo

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Christina C.
1 review
0 helpful votes
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“Excellent”
August 1st, 2020
Verified purchase

Great, friendly customer service. Great products. Love love love them.

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Jessica Y.
1 review
0 helpful votes
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“Awesome customer service”
July 17th, 2020
Verified purchase

Great company, excellent customer service! Love love love!

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FabFitFun .. – FabFitFun Rep

Hi Jessica! We are so happy to hear about your experience!

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Heather D.
1 review
0 helpful votes
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“Super helpful”
July 9th, 2023
Verified purchase

Super helpful. Left me better than whole. Can't wait for my shipment!

Helpful  (0)
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Jamie S. – FabFitFun Rep

Hi Heather! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

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Debra Z.
1 review
0 helpful votes
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“Great customer service”
September 4th, 2021
Verified purchase

I got my issue resolved quickly and efficiently. Thank you FFF. You guys are great

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Ashley H. – FabFitFun Rep

Hi Debra! We are happy that we were able to help you resolve your concern! Xo

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Carla S.
1 review
0 helpful votes
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“Great items”
August 6th, 2021
Verified purchase

Great products. First two boxes were great. 3rd one was ok. Just cant afford it.

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Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Carla! We are happy that you're loving the items in your FabFitFun boxes. We hope to have you back in the FFF family when the time is right for you! Xo

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Angela N.
1 review
0 helpful votes
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“Prompt reply and informative with great detail”
July 2nd, 2021
Verified purchase

Needed explanation of charges which happened. Why more is needed before I can submit IDK

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Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Angela! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo

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Deborah R.
1 review
0 helpful votes
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“I won't get my first package before Christmas.”
December 22nd, 2022
Verified purchase

Overall great. I was glad it wasn't a scam. I chose the Vera Bradley package

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Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Deborah! Thank you for taking the time to leave a review! We're excited for you to receive your Winter items! Xo

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Emily W.
1 review
0 helpful votes
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“So much fabfitFUN!”
May 12th, 2021
Verified purchase

Love the box, the customization and the customer service

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Emily! Thank you for sharing! We appreciate your feedback! Xo

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April D.
1 review
0 helpful votes
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“Confused about annual and seasonal”
April 8th, 2021
Verified purchase

She was very efficient and responded very quickly and was personable!

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi April! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo

Thumbnail of user christineb687
Christine J.
1 review
0 helpful votes
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“Wonderful customer service”
March 20th, 2020
Verified purchase

On line chat. It was fast and efficient and very helpful l. Thank you FFF.

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Thanks for leaving a review, Christine! Xo

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Katie L.
1 review
0 helpful votes
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“Friendly customer service representative.”
March 3rd, 2021
Verified purchase

Very understanding and caring individual. Very helpful and kind.

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Katie! We appreciate this review and look forward to many more seasons together! Xo

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Sonj F.
1 review
0 helpful votes
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“Quickly and efficiently solved my problem”
November 18th, 2020
Verified purchase

Fabfitfun's customer service was excellent. They solved my problem quickly and efficiently.

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi there! We're happy that we could be of help!

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Allison E.
2 reviews
0 helpful votes
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“Amazing”
November 17th, 2020
Verified purchase

Easiest problem solving of an online issue I have ever experienced!

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Allison! We're happy we could be of help! Xo

Thumbnail of user jillh396
Jill E.
1 review
0 helpful votes
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“Very helpful and friendly”
November 17th, 2020
Verified purchase

They were very helpful full with an issue I had on my account.

Helpful  (0)
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Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Yay! Thank you for taking the time to leave a review, Jill! Xo

173 reviews are not recommended

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From the business

Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo

Company Representative

Thumbnail of user emilym2096
Emily M.
Typically responds within 17 hours

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