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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Excellent customer service and experience! Highly recommend.
Was very pleased and happy with my outcome at resolving the problems
Hi Nancy! We're so happy to hear our team was able to take care of this for you! Thanks for this review!
Great customer experience with Rez. Helped me figure out my issue.
Hi Alex! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
This is my favorite subscription box. A little bit of everything for everyone. Worth every penny.
Hi Perla! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I always find the best help and support from fab fit fun they are amazing
Hi Madison! We're so happy to hear you had a great experience with us! We can't wait for you to receive your new boxes and hope you love all of your new items! Xo
I explained the issue but that seemed to get unclear.
Hi Tanya! We're sorry for the confusion. It looks like a member of our team has assisted you with your concern. If there's anything else we can do, please don't hesitate to reach out. We are always here for you!
They helped me with my problem in a very short time.
Thanks for leaving a review, Marisol! We're glad to hear you've been fully taken care of! Xo
I have never been disappointed with the customer service provided by FabFitFun!
Thank you!
Hi Gina! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I love everything about FabFitFun! The neatest things can be found here.
Hi Carrie! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Positive, fun, informative experience, consistently!
Hi Ariel! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Awesome customer service and turn around time. Offered replacement right away
Hi Pamela! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback and hope you enjoy your Fall products! Xo
Frustrated but one customer service got the call, all frustration was gone.
We are so happy to hear you have been fully assisted with your concern, Debra! Thanks for leaving a review! Xo
Very efficient, friendly, helpful Customer Service.
Yay! Thanks for leaving a review, Tina! Xo
Once this young lady got on my issue, she resolved it very quickly!
Thank you so much for your feedback, Felicia! We are happy that a member of our team was able to help you resolve your concern! Xo
Great experience solved issue with no questions asked.
Hi Michelle! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Excellent customer service representative. Issue was resolved Quickly.
Hi Kate! Thank you for this sweet review! We always want our members to be fully taken care of! Xo
Disappointed. Totally useless products, weird scents and overall no value at all.
Hi Brenda! We're sad to hear that the Fall Box missed the mark for you! We also encourage our members to customize their boxes each season to ensure they're receiving items in line with their preferences.
Good products and a fantastic customer support team
Hi Nour! Thank you for leaving us a great review! We are always happy to help! Xo
Super helpful.
Offered choices.
Followed up.
Solved my need.
Hi Mandi! Thank you for this sweet review! We always want our members to be fully taken care of! Xo
Sent an email during evening hours got a reply right away.
Hi there! We are happy to hear about your experience! Xo
My issue was dealt with and fixed immediately in a professional matter
Hi Jody! We are happy we were able to help! Thanks for leaving a review! Xo
Answered my questions, helped me understand the problem and it was resolved! Great help!
Hi Jodie! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! Xo
My candle had melted, the oil was pretty much all over everything.
Hi Pamela! We're sorry for the inconvenience you've experienced! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
Love the boxes. An excellent value and great products
Hi Melinda! Thank you for taking the time out to leave a review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Great customer service. Thanks for helping me with my situation.
Hi Jen! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Mary! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo