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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Answered my questions, helped me understand the problem and it was resolved! Great help!
My candle had melted, the oil was pretty much all over everything.
Hi Pamela! We're sorry for the inconvenience you've experienced! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
Love the boxes. An excellent value and great products
Hi Melinda! Thank you for taking the time out to leave a review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Great customer service. Thanks for helping me with my situation.
Hi Jen! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
FabFitFun has great customer service and my issues are always resolved.
Hi Maya! We always strive to provide our members with the best experience possible! Xo
Enjoy it for many years now and haven't been disappointed yet!
Thanks for the sweet review, Zanira! We're glad to hear that you love our seasonal boxes! Xo
Very satisfactory the service I'm so happy u guys help me
Hi Kimberly! Thanks for sharing this review! We're always happy to help! Xo
I was helped in a very quick and efficient manner.
Thanks for this amazing review, Barbara! We're so happy to hear this! Xo
Fabfitfun pick up quickly and they were very helpful.
Hi Milagros! Thank you for this sweet review! We always want our members to be fully taken care of! Xo
Very helpful, i would not change anything about my experience.
Hi Nina! Thank you for taking the time to leave a review! We are happy to hear you were satisfied with your experience! Xo
Helpful, followed up to find answers. Clear and concise.
Hi Peggy! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Needed a refund on items. Hardly any hold time, representative was very helpful.
Hi Krista! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Amazing products, customer service and enjoy all the surprises they offer!
Thank you so much for your feedback, Desiree! We're happy that you had a great experience with our customer care and that you're loving the items in the boxes. We are excited to show you what we have in store for the upcoming seasons! Xo
Nice, now just waiting for my box to see if I order more.
Hi Dawn! We are so excited for you to receive your items! We hope you enjoy! Xo
Emailed and issue resolved that simple. Not sure what else I should say but completely satisfied
Hi Maria! We appreciate this review! We always want to ensure our members are fully taken care of whenever an issue should arise! Xo
So quick to respond and solved everything very quickly.
Hi Jen! Thanks for this review! We love to hear our members are taken care of in a positive, streamlined manner! We're so glad our Customer Care team was able to take care of you! Xo
Fabfitfun makes it easy to get your questions answered
Hi Lizbeth! We are so happy to hear that! We always want our members to be fully taken care of! Xo
I had a few issues that were worked out with one phone call
Hi Lisa! Thank you for taking the time to review! We're glad to hear you had a great experience with us! Xo
Fabfitfun always makes sure I'm 100% pleased. I will be a life long customer
Hi Crystal! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
Matt was very helpful. And resolved the issue. I love this company
Hi Jessica! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Helped me get into my account response time was not that long
Hi Tracy! Thanks for leaving this review! We're so glad to hear a member of our team was able to help you! Xo
Arlene did a great job and answered all my questions right away.
We're glad that we were able to answer any questions you had, Crystal! Thanks for leaving a review! Xo
Always pleased with items! Great quality and things I can use daily!
Yay! So happy you're loving the items, Susan! Have fun trying out your new products! Xo
This representative quickly replied and my issue was resolved the next day. Thank you!
Thank you so much for your feedback, Nancy! We are happy that we were able to help you resolve your concern! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Jodie! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! Xo