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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Foul me once…but now thrice. So it's my own fault!
Very helpful and responds to emails right away. Great customer service.
Hi Jenn! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! Xo
Had a delivery issue, spoke to Angela on the online chat, all resolved within 15 minutes.
Hi Julie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Got fast knowledgeable feed back right away thank u so much.
Hi Deedee! Thank you for taking the time out to leave a review! Xo
Love it! Everything comes together perfectly in each box. Thank you!
Hi Juli! We are so glad to hear you are enjoying your Fabfitfun boxes. Thanks for leaving a review! Xo
Was charge twice on two different credit cards she fix it
Wrongfully charged and Nash helped us get everything straightened out! Thanks again!
Hi Mary! We are so happy to hear a member of our Customer Care Team was able to assist you with your billing concern. Thanks for taking the time to leave a review! Xo
Perfect customer service handled great resolution completely
Hi Donna! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Awesome experience as usual they are very nice to call me back
Hi Judi! We're happy to hear you were fully assisted! Thanks for the feedback! Xo
Recently back after an over 2 year hiatus. So glad to be treating myself again
Enjoyed the experience with my granddaughter so it was special!
We are so happy to hear that, Andrea! Thank you for being a part of the FFF family! Xo
Awesome customer service & wonderful response if there is any questions
Yay! Thank you for the great feedback, Dawn! Xo
Frank was very understanding and accommodating. He clearly explained shipping dates.
Woohoo! We're so happy to hear you were fully assisted! Xo
My question was answered right away. I love the fast response
Hi Gay! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! Xo
I paid the full membership to have my package arrive early.
Hi Elba! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Quick responses and products are amazing! My only regret is I didn't sign up for FabFitFun sooner!
They have excellent customer service. Very professional and quick response.
Hi Lisa! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Good customer service fast solve my problem. Really professional
That's great to hear, Inez! Thanks for the review! Xo
Helpful and resolution by sending correct items. Quick response.
Woohoo! We're happy that you were fully assisted, Kathleen! Thanks for the review! Xo
Still trying to resolve this problem with the earrings that will not stay in my ear.
Jessica was great. Knew her stuff and helped perfectly
Hi Andi! Thank you for this sweet review! We are happy that we were able to help you resolve your concern! Xo
Was able to get my problem solved in a matter of minutes.
Yay! We're happy to hear that you were fully assisted, Elyshia! Thanks for sharing! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Jody! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!